functionofbeauty.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 27,770+ users reviewing Function of Beauty. Read verified ratings and real customer experiences on functionofbeauty.com before you order.
Related articles
3.9 / 5
Average user rating
27770
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for functionofbeauty.com.
Brands may not incentivize or pay to hide reviews.
functionofbeauty.com Reviews
Read real experiences from customers of functionofbeauty.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Kat Conrad
April 2, 2026
Product is expensive, customer service questionable.
I didn't receive the email confirming my order was upcoming so I could change the date. My credit card was charged, and within 12 hours I emailed FoB to stop this order and refund the money. There is no possible way my order had gone into production and it could have been delayed, reasonable customer service would have accommodated that. I was told "too bad, so sad" - no confidence FoB has the desire to "make it right".
Maximo Ward
January 23, 2026
I ordered a personalized shampoo and…
I ordered a personalized shampoo and conditioner based on my hair profile. The checkout was simple, with questions about hair type and goals that helped tailor the formula. Delivery was quick, and the results are noticeable: my hair feels healthier and my scalp less itchy. Quality product, and my partner now wants her own custom set too 😊
Manuela
January 15, 2026
Look somewhere else
First off, there is no phone number for you to contact the company. So if you have a request, you can wait 3-4 business days until they reply to your email. My last order was "created" 19 days prior to it shipping and then they told me that they can't cancel it because it was already processing. I was with them for quite a few years and I finally had enough. I had also signed my 2 daughters up. My one daughter's hair got so greasy after using their shampoo and conditioner that we're sill struggling with this issue months later. Needless to say, I will not be purchasing from them again.
Paige A. Bankston
December 19, 2025
Customization is interesting
Customization is interesting, but results were not exactly what I expected.
Jean
September 27, 2025
Illegally Used My Credit Card
This review is not about the product itself which is just good, but it is about their illegal & unethical business practices. I was a faithful customer for at least 7 years, but when I wanted to cancel my subscription I sensed it would be a problem & I was right. So, I thought that the easy way to do it would be to just wait for the credit card they were using to expire & inform them I was canceling then. It seemed to work, but then six to twelve months later, they Illegally started using my credit card number again & sending me product. It was a HUGE hassle getting charges reversed & getting them to stop this. They would not admit they had done anything wrong. I DO NOT recommend getting involved with this company.
Isabel Klug
September 9, 2025
100 dollars for shampoo I didn't order
I used to use FoB religiously about ~4 years ago. Since then, every new order would have smaller bottles for higher prices. I cancelled my subscription long ago but kept a secondary one for my MIL. Now I've been charged FOR A THIRD TIME for my MILs subscription, even though I cancelled it 3 times already. This company is genuinely predatory. I used to pay 60 $ for a shampoo + conditioner that would last nearly 6 months, now I got charged 100 $ for a 11oz shampoo + conditioner. The last uncancellable subscription shipment before that cost 80 $, with the 20 $ price hike being neither announced or warranted.
Poor customer service experien
June 11, 2025
Poor customer service to honor…
Poor customer service to honor cancellations.
Emilie Wood
March 11, 2025
Horrible customer support
Received NO warning before my subscription renewed after a 6 month break, emailed immediately after I was told my order had been placed (with a price increase I was unaware of) and then radio silence from the team until my order was already in the factory meaning nothing could be done. The formula was wrong and now I have lost $70! Horrendous customer support. I have been a customer for 4 years, but sadly today they have lost my loyalty!
Anastasija
February 19, 2025
Not worth it anymore...
I love the products, I am a customer since 2021 and my hair never felt better, however, the price just keeps growing and growing to the point where it is no longer worth it. Website has a lot of bugs, cannot change sizes myself, cannot add phone number to delivery details (I mean I can but it does not stay there), thus always missing my delivery, and when got in touch with CS (especially via email), felt no care to my issues at all. The company was so much better at the beginning, used to praise it to all my friends, I truly hope they will improve.
LorraineB
February 6, 2025
So so disappointed in this company
So so disappointed in this company. I made a purchase in Nov 2024, an automatic subscription charged me 40.00 more from the last purchase for the same products. I email them on the day I receive an email noticing they have taken 160.00 from my account, to change the order as I have now got colour in my hair so thought to change the type. Not allowed to make any changes to orders, what a rip off. Too expensive, terrible customer service, all automatated, please be warned they just dont care.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).