gap.co.uk Reviews
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1.7 / 5
Average user rating
265
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gap.co.uk.
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gap.co.uk Reviews
Read real experiences from customers of gap.co.uk.
Brands may not incentivize or pay to hide reviews.
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Molly
March 24, 2026
Terrible experience and very poor handling of a missing parcel.
My parcel did not arrive on the agreed delivery day, and Evri left it in an unsafe location on the main road. The parcel is now missing.I was initially told by a customer service agent (Sharon) that I could choose either a replacement or a refund, and I requested a refund. This was then reversed, and I was told this was not possible and that the matter would instead require a 3-day investigation.The communication has been inconsistent and contradictory throughout, with different information being provided at different stages. It is unclear what the actual process is for handling missing or incorrectly delivered parcels.Overall, this has been a very frustrating experience with poor communication, lack of clarity, and no clear accountability.
Maxine
February 20, 2026
Absolute crap
Absolute crap. Ordered a baby pink top, the top arrived over a week later despite saying 'next day delivery', and was a dull lilac colour nothing like the colour in the picture. Wont buy from them again.
Javier Perez
December 29, 2025
Unreliable online collection
I went to my nearest NEXT store from my place since I received an email from GAP with ID #. In a nutshell, the parcel never was found in the store, and GAP Customer service didn't assist to the NEXT manager who had a thoughtful and high standard customer service in spite of NEXT was not responsible of my GAP purchase. I requested refund let me see what will happen, yet everything was so phony and tricky buying on GAP website. I'd recommend to avoid this kind of episode on a cruel winter outside where I felt ridiculous waiting for a stupid parcel which never appeared. Don't cheat folks, please. We are responsible for stuff more remarkable on our daily routine🙏
Steve Martin
November 11, 2025
2nd time ordering online looking at a…
2nd time ordering online looking at a photo and when they arrive THEY ARE MASSIVE. Stop wasting my time, put the actual product and an actual person in the trousers so WE can see thr actual look Thanks for collecting your items. Here’s a quick confirmation for you:Collection date: 10/11/2025Collected from: Parcel 1 ID: 53040 DescriptionItemSizeQtyPriceGap Black TrousersH6680836 r1£75.00
Sarah Cassidy
November 4, 2025
Awful service
Ordered a grey jumper and they sent out a brown jumper five times before I gave up and told them to just collect it for the final time. Awful service
Philip Kenning
August 27, 2025
Complete wrong sizing
Complete wrong sizing. The first time I thought it was a quality issue when the waist size on 32 inch chinos was measured at very nearly 34 inches. So thereby were returned . Ordered some more, both pairs turned out to be the same - 34 inch waist on chinos that were supposed to be 32 inch. I used to buy a lot on Gap, but now it’s just a waste of time and money to send them straight back.
Lynn Maloney
July 19, 2025
Terrible-gone down hill
I wanted beef and all that was available was scraggy over cooked end bits. I asked if there was any nice beef available and was told I had to wait and he can't throw the bits away that were left. I ended up with dried scraggy, fatty end bits as my husband had already got his meal. Not great service.Half of the vegetable dishes looked dried out and some were empty. The roast potatoes were absolutely burnt to nothing.It was my birthday today and my daughter tied a birthday balloon to my chair. Unfortunately when we left we forgot to take the balloon.. After 10 mins we realised we'd left it and rang to ask them to save it so I could collect it, which we would have done within 15 mins. I was told quite matter of factly and rudely, that as it was left, we assumed it was rubbish so disposed of it! Of course they could have removed from the chair and kept it longer than 10 mins to see if we came back for itNo care and consideration at all.
Sara Kershaw
June 13, 2025
Stunning Rockdoor
Absolutely love the back door for my late mums house the stunning White Cottage View Light with Cat Flap, after 26 years of having an old wooden door that had gaps in and was letting all the cd in. my late mums partner is very pleased with it and highly recommend Rockdoors 👌☺️
Salauvdeen Sarbudeen
May 24, 2025
Customer care not helping …
Really upset sad i ask help some hack my gift voicher. I ask. Help Customer Service not helping. They say soory i cannot help really upaet sad. Not good Customer Service. Sad not happy
Holly Caverly
April 10, 2025
Terrible customer service
Gap flagged my recent order for a pair of pants as fraud and literally won’t help me to get it resolved. Their customer service is horrible and I tried many times to reach out and just got disconnected. This is maybe the 5th time I’ve had a disastrous experience with them but ofcourse I forgot and bought again, but I sure can tell you I won’t anymore. And neither will you if you don’t want a headache, trying to buy their overpriced stuff they may or may not send you. The even might send you the wrong thing and blame you.
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