garnethill.com Reviews
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3.8 / 5
Average user rating
1501
Total reviews
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garnethill.com Reviews
Read real experiences from customers of garnethill.com.
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customer
March 30, 2026
Negative experience
Negative experience. Will not order from here again.1. No shipping communications. Placed an order and never received an update on shipping; when looking at the website, it showed that 1 of my 4 items had shipped. Never received notice that order was out for delivery until the first portion of the order showed up at my door a week later.2. One portion of my order arrived a week after ordering. However, the order contained the wrong items. Instead of a black skirt, I received a black dress.3. At this point, half of my order was still not shipped a week later and I had an impending trip. I wanted to return one item that did not fit and the black dress received in error and cancel the remaining portion of the order. This could not be done over the live chat and required waiting on hold with customer service.4. Shocker, customer service was experiencing a high call volume and is only open 8 to 5. Guess, I'll now have to carve out 30 minutes to wait on hold to try and resolve this.
Amy
March 27, 2026
Truly horrendous customer service
Truly horrendous customer service. I ordered two items. Decided after they arrived that I needed a different size. Initiated an exchange online and sent them back. One full week after UPS tracking reported that the items had arrived at Garnet Hill's warehouse, I had heard nothing and could find no update to my order through the website.When I called customer service, the agent (C) basically said, "Yeah. It could be another week before anyone at the warehouse gets around to processing your package. If you wanted it done 'fast,' you should have done it as a return and ordered the different size as a new order." I believe this technique is called blaming the victim. I asked, "How would I have known to do that? Do you state somewhere on your website that items sent back for exchange might just loll around your warehouse for weeks on end, so the exchange process should be avoided?" "No, of course not," she replied. Very helpful.After considering my options, I called again and spoke to another customer service agent (M) who also ended up passing the buck back to me. I asked if we could cancel the exchange and order the new size over the phone. Sure, she said, then revealed that the new size (which was available when I first initiated the exchange) is now on backorder. I can only assume that it sold out during the week that my items were lolling around the warehouse. M said it wasn't Garnet Hill's fault if they had too many packages at the warehouse to process them in a timely fashion. I should have known that if I had wanted my items shipped "fast," I needed to handle the exchange differently. (M also noted that she has worked at Garnet Hill for more than 30 years, so her "blame the victim" approach can't be attributed to inexperience. This is clearly a company policy.)At this point, it's looking like it will be two months from the date of my original order before I get the items in the size I need. Anything quicker than that is, according to Garnet Hill's definition, "fast." A good word to describe how I will be running away from this horrible company. Although I might apply for a job working in their warehouse. It sounds very relaxing!
Pat Sc
March 18, 2026
Customer service is terrible -UPDATE
Customer service is terrible. The reps online and by email expect the customer to do all the work. They are not adequately prepared to discuss the problem and don't understand when you explain. Also, even with a large order they charge shipping. No other retailers do that. Most offer free shipping even under $100.UPDATE I left a message on chat about my complaint and received a call from a very nice girl who sai they would refund the shipping charge and they did. I'm happy about that because I loved the sweater I bought, my first purchase on their site, so I will probably be buying more items. They really have beautiful clothes.
kate
March 17, 2026
Enjoy your profits
I just recently received your catalog. I have been a customer for years. Your prices have increased again. First we lose personal customer service & now have to pay more. I’m extremely disappointed. There is no explanation except greed & opportunity, since you fail to explain. I will no longer be a faithful customer as you have decided to make it impossible for me. So goes the American way. So sad. Don’t bother to respond since you are a computer.
Kate Kiely
February 16, 2026
The customer service is great
The customer service is great. I had cancelled an item on the phone, but it was shipped out anyway (a month or two later), and they are going to refund my shipping and waive my return shipping fee. And their return labels make it super easy. Their website is not great, and I fine a lot of their items are back-ordered and take some time to ship out, but I love the quality of their stuff, so that plus the customer service makes it all worth it.
Kate
February 16, 2026
Shipping costs ridiculous!
I would order more from them but really - 14.95 to ship a thin little rash guard they could put in a little envelope?I think this will be the end for them - there are so many other places to shop....
KCL New York
November 4, 2025
My go to store for Sheets and Holiday Decor!
I've been shopping at Garnet Hill for years. My latest purchase, a Bath Mat with memory foam, is terrific. Sourced from Portugal, the mat cover itself is thick and plush; the memory foam makes it better. I also love their Hable holiday decor collection. The door mats and stockings are especially festive.
JRL
October 24, 2025
DO NOT BUY from Garnet Hill!! They will SCAM you!
We ordered a luxury king size sheet set for our bed for over $260, which lasted just over a year before falling apart.Garnet Hill's response is they offer a 1 year warranty and since we are beyond 1 year from the purchase date, they will not do anything to resolve the issue.A "luxury" sheet set should last way longer than 1 year. The fact that Garnet Hill does not warranty their products for longer than 1 year, tells you everything you need to know; Garnet Hill's products are designed to last for a limited time in order to get you to buy more products. There is a definition for this practice called "planned obsolescence"; the entire point is to generate more sales by selling products that will break sooner than expected.
Me
October 22, 2025
Beware: only one year warranty
The fabric feels great and is supposed to get softer with every wash. A little over a year and my Relaxed Linen Solid Sheets has already ripped and it's too late to do anything about it.
Peggy
September 30, 2025
How did this happen …
I recieved my order in timely fashion but it reeked of tide detergent! A scent i hate . Sent them a message and they referred me to customer service ! I will be awaiting my exchange hoping it doesnt stink of tide. I did have to supply credit card info for exchange until they get original dress back ! I hope it all works out !
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