garvee.com Reviews
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3.9 / 5
Average user rating
576
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for garvee.com.
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garvee.com Reviews
Read real experiences from customers of garvee.com.
Brands may not incentivize or pay to hide reviews.
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Amanda
February 6, 2026
I would give it negative stars if I could
I ordered a children’s wood lathe for my son for Christmas. The spur center on the machine would not come off at all. I did exactly what they told me to do. It still would not come off. A friend came over to look at it and he noticed that the tail-stock would not stay in place when we turned it on and told me it was dangerous because he had a history of working with those. I tried to return it and they said that I would have to submit a video of it not working as described before they took the order back. The correspondence with them lasted several weeks because they kept telling me they would send me various emails that would be sent-out within 24-48 hours of my call. Half of them didn’t even come so I had to call back only to hear the same response. I told them I couldn’t send a video via email and requested a phone number I could send the video to. I finally got a phone number I couldn’t send send it to and had to call them to confirm that they recieved it. Of course I recieved the “You’ll get an email in 24-48 hours” spiel, and it never came. I had to reach back out to them again, and an email finally came saying that they would not issue a refund because I bought it from their company through Walmart. They knew the entire time because I gave them the order number. HORRIBLE company with products that don’t work as described and incompetent customer service. Buy from somewhere else, please!!
kit Fox
February 5, 2026
Terrible customer service
Terrible customer service. Failure to communicate properly. I seem to get “canned” responses to questions regarding a tractor implement. I was wanting to purchase items from them and had questions about spare parts I wanted to purchase in addition to the implement I was wanting. This place obviously is in China as they only respond during the night. I will not do business with them.
Beverly Prock
February 4, 2026
Canceled an order having a hard time…
Canceled an order having a hard time getting them to refund credit card. There is also a language barrier. I would not recommend buying from this company
Nick Popa
February 4, 2026
Wish you could leave zero stars
Wish you could leave zero stars, they definitely don't deserve any stars. Do not purchase anything from this company, the customer service is absolutely terrible! We purchased the 24v 6 wheel dump truck ride on toy as a Christmas gift. It arrived and upon opening the boxes to assemble there were broken parts. Made contact with them on Dec 24th and our issue still(Feb 3) is not resolved. They continue to respond with the same generic email saying they are escalating our claim and to be patient blah blah. They finally sent a box after 3 weeks and it did NOT contain any of the parts that we needed to replace what was broken. Contacted them some more and they said they would not send another box and could offer a partial refund which we declined because the parts that were/are broken make the toy unusable for its purpose.(They dump bed was/is cracked almost in half). So a partial refund would be pointless. After doing more research they have an F rating with the BBB. We have also submitted a claim with the BBB and are awaiting a response. Bottom line, do not buy from this company!
tim powers
February 3, 2026
Follow up on a review written 1/20/26. Still WORST customer service EVER experienced
I wrote a review on1/21/26 on a sink I ordered and the horrible customer service I received. Garvee quickly responded with a very nice and apologetic email. They (Nadia, SR customer service LIAR) felt so bad about the situation she offered to send a $100.00 refund to the card I purchased the sink on. I sent a return email stating that would be nice and take some of the "sting" out of the experience. GHOSTED again. Nothing, no refund, no reply. This company is a fraud! Do not fall for their BS. Worst company I have ever dealt with. I started out trying to get what I paid for. They had no intent in helping. I asked to send it back only to be ghosted. Then they promise to try to help make things a little better for having to spend over $200.00 dollars on a faucet to make their mistake work. Ghosted AGAIN! All lies and deceitful business practices. Do not waste your time or money with this company!
Stephanie Alakas
February 3, 2026
I ordered a snowblower for my husband…
I ordered a snowblower for my husband for Christmas. The batteries were unable to be charged. I have contacted them 5 times to get us new batteries and even sent them a video for proof. They said they have followed up but they have not. I know they have the right email address. It is now Feb. 3/26 and have gone half the winter without a snowblower. To make things worse my husband has rheumatoid arthritis and cannot shovel without extreme pain. Hence the reason for purchase. Customer service is terrible. I asked to see to someone in a higher position who could help me. She said no and told me she had to help other customers and hung up on me. Pathetic!!!!
Jody Hammond
February 1, 2026
Easy payment easy access to products
Easy access to website, great information provided for each different products
Matt slippoy
January 31, 2026
Absolutely the worst products and…
Absolutely the worst products and service money can buy. Just horrific. They don’t care about their customers, lie there way to not solving problems and sell products to customers that don’t work. I bought a snow blower from them that broke after 2 hours of using it. Completely dead and they’ve been giving me the run around for 8 days straight now to the point when I’ve obtained an attorney as to not let them get away with their games. Just a joke of a company.
Sandra Polichemi
January 31, 2026
I ordered 2 rugs mind you I estimated…
I ordered 2 rugs mind you I estimated the size (my house was under construction and I could not measure properly . So I needed to return one rug and customer Service said I have to pay for shipping! That’s insane ! Second I emailed support and still did not receive an email back it’s been 5 days. Please reply! Or I’m going to BBS
Harry MacArthur
January 27, 2026
Garvee Customer Service is World Class!
I was in a rush and inadvertently put an item in my cart which I did not want. I quickly sent a note to Garvee asking that they delete the unwanted item from the order. However, Garvee's fulfillment system is fast and they had the order already shipped! Once Nadia from customer service responded she immediately resolved the issue and contacted Fedex to return the item while in transit. It all worked out and all along the way the Garvee team kept me perfectly updated. Dealing with them was like dealing with a good friend. There response was efficient and caring. They listened, and responded professionally to my issue and took care it even though it was my bone-headed mistake to begin with. This was a superior customer experience and made me feel like I was in good hands all the way!
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