gate1travel.com Reviews
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2.6 / 5
Average user rating
432
Total reviews
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gate1travel.com Reviews
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Anatoly & Marina
March 24, 2026
11 Days Kaleidoscope of Colombia Tour
WE just came back from Kaleidoscope of Colombia trip which was amazing. Colombia is one of the most beautiful countries I have visited with unforgettable landscapes. Our Gate 1 Tour Manager Leon Pardo not only met our expectations but exceeded them in so many ways. He is the best tour manager, and it is in large part his attitude, knowledge, commitment, organizational skills made everything easy and memorable. He went above and beyond what was required from him including evenings walks, small treats for everyone, etc. We enjoyed our vacation and Thank you Gate 1 and Leon for superb tour organization!
Bryan Higgins
March 16, 2026
Gate 1 Travel small-group tour.
I took a Gate 1 Travel small-group Discovery Tour of the Philippines in February 2026, advertised as secular. The tour manager conducted daily morning prayer sessions on the bus and never called me by my correct name during the 10-day tour.I sent a chain of three formal complaint letters, escalating through multiple levels of customer service, yet it took over a month for them to acknowledge that prayer sessions led by a Gate 1 tour manager were inappropriate. Even then, the Vice President of Customer Service did not take personal responsibility or address the broader implications for tour management.These serious professional and ethical deficiencies make this tour not recommended for travelers seeking respectful, secular experiences.Update - Thank you Gate 1 for your Trustpilot reply. This is not a matter of expectations but of the deficiencies in both the tour managment and the handling of my complaint, which I have already outlined in detail. I do not wish to engage further.My issues relate not only to the tour itself but to broader shortcomings in how your organization handles tourism management and customer concerns. These include the tour manager’s conduct during the trip, the framing of my complaint as a matter of personal sensitivity, the loss of my detailed follow-up, and the lack of any response from senior customer service leadership.For that reason, I will not be pursuing this further and consider the matter closed.This experience, echoed by many reviews on Trustpilot, suggests that Gate 1 Travel reframes problems as expectation gaps rather than resolving them.
Jerry Bernius
March 12, 2026
Gate 1 delivers ' Bang for the Buck '…
Gate 1 delivers ' Bang for the Buck ' great hotels - good food & guides - our 2nd Gate 1 adventure gets 👍👍👍
Joann Schmura
March 12, 2026
Beware when booking
Beware when booking. I booked a National Park tour in November 2025 for a tour beginning November 2026. I had to cancel in March 2026 over 6 months prior to the trip. Although I signed up for trip insurance and cancel anytime, I was informed that the insurance did not cover the deposit. No offer from Gate 1 for return of deposit or a credit for a future trip. We took a National Park tour in Fall of 2025 and were very pleased; however, now I would be very cautious to book again. Very disappointed.
Michelle Vorse
February 27, 2026
We loved our trip to South India
We loved our trip to South India. This was our fourth trip with gate one. Our journey through South India with Gate 1 Travel was truly unforgettable, and much of that is thanks to our exceptional guide, Stalin V. From the very beginning, Stalin’s deep knowledge of India’s history, culture, and traditions enriched every destination we visited. His explanations brought each site to life, adding meaning and context that went far beyond what any guidebook could offer. But what made him truly special was not just his expertise—it was his genuine care for each traveler’s experience.Stalin went above and beyond to ensure everyone was comfortable, engaged, and enjoying the journey. He took the time to connect with each person individually and created a warm, welcoming atmosphere where our group quickly began to feel like a family. His personal stories about his faith, his family, and his life in India added a heartfelt and authentic touch that we deeply appreciated.His kindness, attentiveness, and positive spirit made our trip not only smooth and well-organized, but also meaningful and memorable. Because of Stalin, this was more than a tour—it was a personal and enriching experience we will always treasure.We are truly grateful for his dedication and highly recommend him to anyone traveling with Gate 1. He made our India adventure very special.
Janusz Muszak
February 25, 2026
Gate 1 Travel "customer care"
On our 1/23/2026 trip to India with Gate1 I severely injured my foot, under following circumstances:1. On day 4 of the “16 Day Classic India with Ranthambore”, Gate1 brought us to the Akshardham Temple.2. When we left a bus to go to the temple, a heavy rain started. We travel a lot, and in inclement weather like that, travel companies would cancel excursions to protect their customers. Here, wet we continued, unaware what we are stepping into. 3. We had to remove shoes and socks before getting inside the temple,4. Marble/stone walkways and stairs leading to the temple were very slippery. On a way we managed to navigate with assistance of handrails.5. On the way out, a local man who was pushing a water away from those walkways and stairs, prevented us from getting to the handrails, despite our protests.6. Gate1 tour guide, has already left the temple, and was quite a distance away from a large part of his group still there. Hence, we could not ask him to intervene about that handrails access, or to assist members of his group of elderly people to get down safely.7. I have fallen and severely injured my foot. My recovery will take months, severely impeding my other medical treatment I am undergoing.8. What assistance I got from Gate1 you may wonder:a) No ambulance, despite me repeatedly demanding the Gate1 tour guide summon one. He was telling me “it’s on its way”, but apparently it was not true.b) No police to take an accident report.c) Man at the temple, with dirty hands and dirty bandages he pulled from a dirty tool box passing as an "emergency assistance" box, applied those “bandages” to my open (a bone sticking out of my foot), bleeding woundd) Abandoned by Gate1 tour guide, bleeding, soaking wet and shivering, outside in the rain, I was waiting for help, wondering why we were even brought theree) After over two hours or so, I was taken to the hospital in a unsanitary car, as that ambulance I was demanding Gate1 has never summoned, scared that I could get an infection that could end my life.
Elizabeth Starrett
February 14, 2026
Lying “Customer Service”
The trip was fine; no thanks to Gate 1’s “customer service.” Gate 1 customer service is terrible — to the point of outright lying. My daughter was supposed to join me on my October 2025 trip to Iceland, but had to cancel at the last minute. I anticipated added costs as I traded my daughter’s position on the tour with a friend. Gate 1 did NOTHING to help trade the positions. Even when I offered to take a complete loss for my daughter not going and pay for everything again for my friend, Gate 1 still wasn’t satisfied.The “customer service” person “helping” me stated the tour was full and I couldn’t just trade my friend for my daughter. She said I had to cancel my daughter first and then see if there was still room for my friend (leaving me to go on the tour by myself). When I countered a full tour shouldn’t be an issue since I’m cancelling my daughter’s position, the person said after canceling my daughter's position, people on a waiting list would get priority over my friend.The lies came in when customer service insisted as soon as my daughter wasn’t on the first flight, the airline would notify Gate 1 and everything else on the tour would automatically get cancelled for my daughter. The hotel wouldn’t allow my friend to stay in my room and the tour companies would check our identification as we tried entering the buses. I called both the hotel and tour companies in advance and they had no issues with someone else accompanying me in my hotel room and on the tours. I have no idea why Gate 1 “customer service” tried to make such a complex issue out of something that should have been so easy. I have been to every continent, except Antarctica, multiple times. I will retire soon and traveling the world is my prevailing goal. I thought Gate 1 would be motivated to make a life-long customer from a first-time customer who travels multiple times per year and all over the world. I have no intention of ever using Gate 1 again.
Mary
January 29, 2026
Gate 1 Travel is our #1 Choice for booking Vacation Travel
We have utilized Gate 1 multiple times for trips in the States as well as abroad. We choose independent travel. You can't beat the value! Everything is as advertised. The hotels offered in vacation packages are wonderful! So far we have traveled with Gate 1 to California, Costa Rica, Italy (4 times!), and Ireland. Can't say enough good things about their value and service.
Alan Chen
January 20, 2026
Inexperienced and unprofessional…
Inexperienced and unprofessional staffs. Owner and management team, please provide proper training to your employees. Your employees represent your company, too.
Jackie Guilliams
January 13, 2026
A -100 Customer Service Center
I’ve taken numerous Gate 1 travel Trips and have enjoyed everyone of them, however, lately attempting to get someone on the telephone from the call center is possible. Wait times exceed 2 to 3 hours. They offer a callback feature which I elected on two occasions but never received a phone call. I’ve tried the WhatsApp chat feature, but it’s just as bad. I’ve also used the email feature, but they say it may take up to five days to receive a reply. I’m not sure what’s going with customer service but as a paying customer, something must be done and done soon. Prompt, efficient and excellence in Customer service is the backbone of a good company without it the company will fail.
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