george.com Reviews
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Join 3,566+ users reviewing George at Asda. Read verified ratings and real customer experiences on george.com before you order.
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1.2 / 5
Average user rating
3566
Total reviews
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george.com Reviews
Read real experiences from customers of george.com.
Brands may not incentivize or pay to hide reviews.
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James Perry
February 3, 2026
Bought bedding from asda paid for…
Bought bedding from asda paid for delivery didnt arrive . Text a couple of times saying out for delivery then last minute it wont arrive . Then text saying not in stock. Called customer service suprise surprise they blamed it on Evri said they tried to deliver the parcel .Of course Evri have a great track record looks like both clowns are involved . Never again !!!. Trustpilot should do minus stars because min 1 star is to good for them.
Muthukumaran Maieleri
February 2, 2026
Damaged and used product, poor customer care
Very disappointing to get the product in a way such damaged and used product. The product was with black mould dirt , wrap misaligned . I could not get support over the customer care phone either to know the next steps on this damaged product. Very unsatisfactory that the team handling the order couldn’t check the quality of before shipping the product
Susan Stevenson
February 2, 2026
The refund policy is terrible
The refund policy is terrible. I returned a parcel as it arrived too late (apologies don’t cut it when they miss their stated delivery times!) There is no acknowledgement of their receipt of a return, even though I had photographic proof of delivery back to Asda 2 days after pickup by yodel and then it takes over 14 days for the refund to come through (I still haven’t received my refund and apparently it will not come through for another 8 days - this according to their “help agent”, who’s English was so bad I had to keep asking them to repeat what they were saying).In total IF my refund does actually appear when they claim it will be more like 20 days, not the 3-5 days once they receive the item which I read on their site!! Of course if they’re not acknowledging receipt those time scales go out of the window!!
Dawn Fenn
January 31, 2026
Absolutely awful
Absolutely awful, I ordered a set of candles with named day delivery. Set arrived incomplete so I called the helpline (I use helpline loosely)after half an hour of firstly trying to find the number . Was told I would have to return my items and would be refunded in FULL however I had to wait an age for refund and then was short changed my £5 delivery charge. As I had not received what I ordered I was expecting all of my money back, now I have no candles, had to wait in a day for someone to come and collect my parcel and am £5 out of pocket to boot . Looks like this is how Asda makes a profit from fiddling people. Will not use this site ever again and would warm others before doing so as well .
Mike
January 31, 2026
The quality is not satisfactory for the…
The quality is not satisfactory for the price, I expected better
Leigh
January 29, 2026
Ordered items came smashed to bits…
Ordered items came smashed to bits after delaying the order twice nightmare trying to speak to someone will never order here again eventually received one of the orders but have not recieved the other one to be mailed and said my second package was lost and would refund my money still waiting on my refund never order from here absolute disgrace will take my customer else where
Harry
January 28, 2026
Save yourself time and please don't…
Save yourself time and please don't order from these guys. They will waste your time and the phone operators don;t care. they will put you on hold, stop speaking to you or pretend they cannot hear you and switch the phone off.
Chris Reading
January 28, 2026
King size Teddy Fitted Sheet - Been used!
After opening my king size teddy fitted sheet I couldn’t believe what I was seeing. It looked like it had already been on someone’s bed! 2 holes and other things stuck to the back, won’t go into detail. I tried to use the site to send enquiry, took 3 days to get back to me, should be 2. Delaying tactics saying I had sent wrong order number, which I hadn’t. What happened to staff using their heads and doing their jobs! I have spent a lot with George in recent years, not anymore. Will be buying elsewhere in future and after seeing the reviews on here the only good thing is we all agree, they are useless! Buy elsewhere
Olawale Olamide
January 28, 2026
George Home is the worst place to buy…
George Home is the worst place to buy appliances in the whole word. I bought a tiwst blender which didn't work at all. I tried to return it but guess what? The customer representative was so rude. Because I couldn't find the receipt, he didn't even wanna listen to me. He didn't change nor refund me. Minutes later, he said I had come for the refund before. How do you get a refund without having to drop what you bought? Asda is the worst place to buy electronics. Worst customer service, worst everything. This guy at Asda Marina Brighton is one of the worst employees I've ever seen in my life.Now I see why their rating is poor.
Cindy Martin
January 27, 2026
I ordered five items
I ordered five items, they were supposed to to come in three separate packages. I have still not received any. I had several texts from both Evri and George, stating there was a delay. Then this morning I had a text saying I had cancelled part of my order🤷♀️🤷♀️ I called customer service four times and was fine lined 3 of them. When I did get through they said the package was lost !!! First lie. I said I don’t believe that because part of the order is still coming, and I don’t want it as there’s only part of a set, which renders the outfit useless. My daughter works Monday and Fridays so they can’t collect, and want me to take the order back to store, I’m disabled, hence why I shop on line. My refund for what they have cancelled won’t be with me for five days. Yet they took my money straight away and have held on to it whilst not resolving their c… up So now I’m out of pocket, don’t have the items I paid for, am still waiting for the remainder of the parcel before I can return it, and told I cancelled it in writing which is a down right lie. On top of that I gave to return it to store. George you are an absolute disgrace, you lie and blame your customers, your service on the phone is depressing and unhelpful. NEVER would I shop with you again nor will my daughter. And as for word of mouth I will put over social media, and never recommend you.
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