getfittrack.com Reviews
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1.4 / 5
Average user rating
1576
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for getfittrack.com.
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getfittrack.com Reviews
Read real experiences from customers of getfittrack.com.
Brands may not incentivize or pay to hide reviews.
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Terri Drenzek Boyer
March 7, 2024
Ordered never received
Ordered never received - no way to cancel. No customer service. Had to cancel payment and dispute credit card charge.
Lisa Jackson
February 27, 2024
Scales are useless unfortunately
Scales are useless unfortunately. Inconsistent weight. I contacted customer service who kindly instructed me how to recalibrate the scales which i did, still not right. I have asked to return them and oddly enough, customer service have stopped replying to me. I will be contacting trading standards.
Diane Gifford
February 7, 2024
It’s only been 2 weeks and batteries…
It’s only been 2 weeks and batteries need replaced already! Apparently needed to use lithium batteries! Saw initially this was a problem, still undecided if I would recommend it.
Darlene Elser Warm
February 4, 2024
Extremely inconsistent
Extremely inconsistent. The app rarely pairs with the scale. The original app was by far better. The scale is essentially worthless other than to show my weight.
June Fraser
February 4, 2024
Worst customer service product does not…
Worst customer service product does not work takes forever to get do not order from them a scam
Ira
February 3, 2024
Took over 1 month to get but works well now that I have it
Took forever to get (over 1 month). Received the scale a week ago and setup was easy. Downloaded the app first. set it up. Then put batteries in the scale and it connected right away. I have been using it every day and it works as expected.
Teri Klem
January 30, 2024
Good info
I really like the information given by this scale but had I not had a friend familiar I would have been lost as to how to operate. Scale came with no instructions on app downloads and took Forever to arrive. They did offer lifetime warranty due to delay and upon reaching out was given status of delay. Three stars due to above mentioned issues.
Brenna Dalton
January 30, 2024
Waited a very long time for the…
Waited a very long time for the delivery of the scale. When I finally got it discovered it is not working right or connecting. So now trying to get another one, and no new tracking number as of yet.
Ashleigh Paterson
January 30, 2024
If I could give zero stars I would!
If I could give zero stars I would!This company is nothing short of a scam! They will deliver when they feel like, usually takes about 1 month! Then they dont send you a packing slip with any returns info so therefore you are unable to return and get a refund. When you email/online chat, no one will get back to you!
Michael Bonnette
January 30, 2024
Worst customer service on the planet!
Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but you'd be wrong. Lies on the chat window right off the bat. One spot says usually responds within 3hrs other say within 30 minutes. 13 hrs later and finally got a response. It was at 3am central US time and apparently, that's the only time frame they respond at. Just terrible for a company spending so much money on advertising but can't bother to do the same with customer service.
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