glassons.com Reviews
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2.3 / 5
Average user rating
96
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for glassons.com.
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glassons.com Reviews
Read real experiences from customers of glassons.com.
Brands may not incentivize or pay to hide reviews.
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Maria Nikoletatos
February 2, 2026
Worst customer service - EVER!
My daughter travelled 4 hours (return journey) to buy an item as our local store (1/2 hour away) was out of stock. The item was faulty - these things happen. It was the customer service manager "Nic" who was APPALLING. I sent photos of the garmet and she accused me of "bleaching" the item (without asking!!!) and then told me to go to a store and see if they will refund it but, and to quote "but you won't get a refund because you bleached the item". I did NOT bleach the item. That response was disgusting!! No wonder these guys have a 2.5 rewiew rating. If it was based purely on customer service and not product, they would be out of business! You're a terrible terrible human being Nic
Real Reviews
November 30, 2025
Good but not great
Delivery was quick, and the quality of the items is pretty good. However, one item arrived with a dirt stain all over it, which is not great
Julie McVay
November 7, 2025
Bought sale item online
Bought sale item online. Measurements do not align with what they provided on website so a size too small. Glassons staff member claiming 'no backsies policy' when I simply ask to exchange, as exception given fair trading/consumer protections. Now I am supposed to go purchase a tape measure and take a bunch of photos to prove. They can shove it at this stage.
Jo
October 31, 2025
Excellent service!
Good quality, good website and above all excellent service!
Cherrie Fox
September 30, 2025
The downfall of fashion.
The downfall of fashion.Glassons is terrible quality, cheap fabrics, clothes that don't last, no sense of style or individuality. It is actually horrible walking into a Glassons store now, just another fast fashion chain choking the planet and killing individual style.
Maddie
September 27, 2025
Bring a size 4 woman’s to glassons
I really liked glasssons and it’s cloths but my daughter wasn’t able to fit there size 6 because it was to big and I now a lot of people with that same problem so I recommend you bring a size 4 to glasssons It will definitely be popular !!!!
Katie
September 12, 2025
I had a really disappointing experience…
I had a really disappointing experience at Glassons Cuba Street. I tried to return a top that had holes in it, but the staff couldn’t find my receipt on the app. I’ve been told before that all my receipts would be available there, so I didn’t keep any email or text — turns out that’s not true.The staff member couldn’t find the purchase and told me there was nothing they could do. I was frustrated and felt like I was being treated as if I had stolen the item. I then called head office directly, and they were able to find the purchase and processed the refund immediately — something the store said they couldn’t do.It’s concerning that the store couldn’t find my purchase, but head office could. This shows a lack of training or understanding from the staff. The whole situation made me feel very uncomfortable and unwelcome.I won’t be shopping at the Cuba Street store again. Staff need better training, and the app clearly doesn’t work the way it’s been advertised.
Karina Short
July 23, 2025
Staff are fabulous and the shop organised
I visited Glassons at Southland last week during school holidays and regardless of the fact that it was crazy busy, there was a young lady called Jaz directing traffic and organising everything/everyone. I popped in today to return a couple of items (and buy more) and asked for her name. Jaz is a HUGE asset to this store, pleasant, organised and efficient. The clothes are also great and turned over really quickly
Ali Wheeler
May 8, 2025
Oh my gosh
Oh my gosh, please don’t buy the soft t-shirts or the tank tops that are $19.99 unless you don’t wash your clothes, these go bobbly after 1 wash! Even leaving them in your drawers they will go bobbly. Also the stitching will come loose, these tops are a nightmare. Do not recommend 😁
Lindyloo nz
April 29, 2025
My mum went in and straight away a…
My mum went in and straight away a young staff member said straight away to her if we don’t have your size we can always order one in for her… she feels like a old large person now and she is not!
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