glossier.com Reviews
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February 9, 2026
by: Jennifer Hunter
3.6 / 5
Average user rating
363
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for glossier.com.
Brands may not incentivize or pay to hide reviews.
glossier.com Reviews
Read real experiences from customers of glossier.com.
Brands may not incentivize or pay to hide reviews.
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AW
February 1, 2026
Glossier is one of my fav brands
Glossier is one of my fav brands, I love their beauty items, their merch and nevertheless their customer service - always there to help me. Love!
Mary S. Pettway
December 19, 2025
A pleasant shopping experience
A pleasant shopping experience
julie wills
December 11, 2025
First time buyer on this site all good…
First time buyer on this site all good item arrived well packaged and within 3 days thankyou
Kat
October 5, 2025
Excellent Customer Service
I have purchased a lot of Glossier products over the last several years and re-purchased a good portion of those. Every time I’m around central London I always end up popping in for a top up of something and on the last visit I tried out the Cloud Paint Plush Blush but, as can happen in a busy store, two colours were swapped on the table so when I made the purchase I didn’t realise I had the wrong colour name. The mistake was discovered when I got home so I emailed their customer service (on a Saturday evening) and received a response same day with the issue resolved in 24hrs. I cannot fault Glossier’s customer service either in-store or online and their products are fantastic.
Emily
September 9, 2025
Amazing Customer Services!
From the UK store I contacted Customer Services, Christine replied very quickly and was so lovely! Thank you so much Christine!! Will definitely be buying from Glossier again!
Margaux Bride
August 18, 2025
Cloud Paint changed colour - Storm
Glossier's 'Cloud Paint' blush in Storm has been my go to blush for years, but the recent change in colour and formula has ruined it for me. It used to be the perfect burnt berry shade, deep and with hints of purple in the browny rose that made my cheeks look naturally flushed. Now it's more of a brick brown shade - which doesn't complement my pale olive skin at all. A quick google search shows that other people have noticed this too, with side by side photos and swatches confirming the change in colour. The change wasn't announced by Glossier, if I had known I wouldn't have bought it - it's a lot of money to spend on something which doesn't suit me! What's worse is that it's less pigmented and disappears in hours, whereas the previous blush would make my cheeks look lovely all day or night. Really disappointed - Glossier should announce when it changes specific shades so that people know what they're buying. Such a shame as it really was the perfect blush!
Michelle Wang
August 13, 2025
No Brow gel
Bought the brow gel and it didn't even work nearly as well as the one I got randomly on Amazon
Shakila Razack
August 7, 2025
Love the Eyebriw Pencil &Boy Brow Gel
Recently purchase the Eyebriw Pencil and Boy Bris Gel from Glossier .Bit Pricey , but absolutely love the way it makes my brow feel and look . It runs smooth and stays put tlll I remove my make up . . Very happy with the purchase .
Nicole LaMarca
August 3, 2025
Their customer service is thoughtful…
Their customer service is thoughtful and amazing
Laura Taylor
July 8, 2025
Can’t trust their reviews
Can’t trust their reviews. I have the Glossier You perfume which I love so when in needed new hand cream I decided to buy the You version from Glossier. It was absolutely vile, smelled nothing like the perfume, almost vomit like. I decided to leave a review on the website in case others ended up spending £20 on something that smells awful. Despite me verifying my review as soon as I got the email, my review never made it to their website. I know they publish negative ones but it makes me think they are not publishing all negative ones which skews the rating of the product. Very disappointed and won’t be buying from them again. Unfortunately I’m out £20 because I don’t want my hands to be greasy and smell of vomit.
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