gourmetgiftbaskets.com Reviews
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2.2 / 5
Average user rating
69
Total reviews
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gourmetgiftbaskets.com Reviews
Read real experiences from customers of gourmetgiftbaskets.com.
Brands may not incentivize or pay to hide reviews.
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DontUseAON
February 5, 2026
They wont replace broken items
The package they sent was weeks late and arrived crushed. They refused to refund my money or send a replacement item. DO NOT USE THIS COMPANY, they will be late and if there damage to the item they will just refuse to deal with it.
Jeb Bozarth
January 20, 2026
Horrible customer service
Horrible customer service. They outsource to a call center in the Philippines, clearly choosing profit over the American worker. No call back, no email, "family owned" my ass. Just another company choosing profit over service. I will never use them again.
DON’T BUY FROM THESE FOLKS
January 16, 2026
If I could give them a -5 I would
If I could give them a -5 I would. I’ve read scam, scam, scam - yep, yes, yea. This company knows all the tricks, add-on and shipping fees etc after you think you’re done. And these are very inflated ad ons at that. IF YOU GET PAST that heartburn and actually buy something you really set yourself up for big problems should you need customer service. Your calls route to call center (in India based on the accent) that’s fully scripted in how not to help you but to set up hurdles and barriers. They’re not going to help, period. That’s because they must call their supervisor for anything unscripted. I insisted in a call from the so called supervisor - and lo and behold I got a call from a stern biotch who pushed even more buttons. After expressing my frustration with her I let her know I’d take this up with AMEX a she totally locked up as if I’d said the magic words. She explained since I mentioned AMEX DISPUTE, she could no longer help. Great advice - the challenged charge was handled professionally by AMEX and my money was refunded 100% as it should have been. BEWARE OF THIS COMPANY
thuskerpackjhotmail.com
January 6, 2026
I placed an order on Cyber Monday
I placed an order on Cyber Monday. They had a promo of 35% off if you order 3 items using the code "CyberMonday". there was no place on the order screen to put the code and I accidentally placed the order without the code. I immediately e-mailed their sales department and asked for the discount. after no reply to two emails I called and was told the "CyberMonday" code was only valid on Black Friday and since Cyber Monday fell on Dec. 1 it didn't count even though Dec. 1 IS Cyber Monday I only received a 10% discount. They lost a $750 a year customer over $90.
Samantha B
December 25, 2025
I wish I read these reviews before…
I wish I read these reviews before ordering. Very disappointed with the gift. I specifically asked them if the cookies were individually wrapped (as I did not want them wrapped). The description on their website did not indicate they would be individually wrapped, otherwise I would not have purchased! Will NEVER use this company again. Also, their shipping charges were nothing short of RIDICULOUS!
Eric Pias
December 16, 2025
Received a box of pears as a gift
Received a box of pears as a gift. Had to immediately discard 25% of the fruit (pears) as they were rotten. I probably have to tell the gifter so they can avoid this company in the future. However, I do appreciate the thought. Also, the fruit seems to have been purchased at the local supermarket with the stickers still on. Not exactly special...
S Merits
December 7, 2025
Recipients loved the gift
Sent small selection of macarons to 3 different people. All recipients loved them.
Gerhild Krapf
November 21, 2025
Fabulous b-day gifts for my twins and husband
My twin daughters received bountiful treasures a couple of weeks ago and were beyond delighted! And yesterday my husband received an amazing beer variety pack together with fabulous treats he is savoring with joy. Thanks so much for the smorgasbord of offerings you provide!
Customer Ann
November 20, 2025
Excellent, very professional company
The gift was so well-received by the birthday Queen and her family. They LOVED the treats and all the goodies that Gourmet Gift Baskets provided. The ordering was easy and keeping track of where and how our order was doing was seamless. Will absolutely be using this company again.
Kerry Tigchelaar
November 19, 2025
Perfect Gift
I sent a gift basket for a relative who lost his mother and was out of state. They really appreciated the gift and was impressed. I wanted to send something other than flowers since I could not be there in person to bring food. I will definitely use GourmetGiftBaskets again to give a special gift
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