gpfilter.com Reviews
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Join 131+ users reviewing GlacialPure. Read verified ratings and real customer experiences on gpfilter.com before you order.
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3.9 / 5
Average user rating
131
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gpfilter.com.
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gpfilter.com Reviews
Read real experiences from customers of gpfilter.com.
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Villavoo whited
March 29, 2026
Charged my Visa out of stock filter…
Charged my Visa on a filter that was not in stock, and backorder is a month away... Take the product off the website if its not available... Don't charge people and then notify them at a later time, that the filter is not in stock.. Common Sense people.. Use your Brains.. Also the Tracking is in Chinese. I can't read or speak that language.. Part of the tracking number is Chinese.. 自定义UUS63W1260442504452.. Glacial Pure substituded the product for Glacial Fresh filters which are cheaper than the out of Stock Glacial Pure, but charged me for Glacial Pure.. Glacial Fresh is sold through Amazon for much less money... Thats what I should have done.. I could have gotten 3 filters instead of 2 for less money... They offered 20% off my next order, but it will be 2 years until i need more filters.. Worthless to me
TKG
March 4, 2026
Incompatible Hot tub cartridges, very reluctant to refund
Fraudulent company. Do not risk it. I ordered a 4-pack of cartridges based on website assurances of compatibility with my HotSprings Spa (2019 manufacture date) with Freshwater salt system. The cartridge did not function at all, the spa was unable to recognize it and shut down whenever I left it in place. The spa still recognized my old Freshwater brand cartridge. GP Filter required me to run a number of testing scenarios using several of the cartridges, but eventually conceded that the problem was not my spa. They then offered me a 50% refund, gradually increased to 80%, and to keep the cartridges, encouraging me to sell them on to other (ususpecting) customers! When I insisted on their other offered option of return of the cartridges they insisted on charging a 20% fee because one cartridge was "used" and could not be resold (an obvious contradiction of what they had been telling me to do)!! I still have recieved ZERO refund and no means of returning the cartridges, after 10+ email exchanges with "customer service." ADDENDUM: after all of the above back and forth, they finally agreed to refund the original purchase price, and still instructed me to keep the non compatible cartridges. Refund has credited to my VISA 3 days after their email stating it was issued. They promised to change the compatibility statements on their website. I’ve not checked.
Erin Hand
February 10, 2026
Quick Updates
The company reached out with an alternative suggestion as the filter I needed was not in stock. They reached out promptly and I received the alternative very quickly. I am happy with the communication and product. Thank you so much.
LILLIAN R
January 28, 2026
Excellent Customer Service
I have reordered my replacement water filters numerous times and only once did I receive a partial incorrect order. I sent an email to their "Support" team on January 21 and by January 24 I received the correct filters. Excellent customer service. I couldn't be more pleased with their immediate response and efforts to reply and correct. I would highly recommend their product and service.
Savannah Cook-Pelster
January 28, 2026
They canceled my order
Money is taken from my account already. Just got an email about 5 hrs after placing an order that they canceled my order. No reason listed. Like i said money was taken already. No longer trust this company
Richard Dabkowski
January 6, 2026
GlacialPure Compan... Unmatched
GlacialPure has been a go to company for our filtration system for our Frigidaire refrigerator thanks to their great customer service with quick and very helpful response time. The pricing and bundles they offer is truly unmatched.
Nick
December 23, 2025
They delivered
They delivered
Gil Vanegas
September 27, 2025
Outstanding Customer Service.
Easy to order, great customer service, outstanding/fast resolution to minor problems if any, high quality products. Rita is a particularly professional and helpful Representative.
Stacy
September 26, 2025
Amazing customer service
First time I have ordered water filters from them. I ordered the wrong ones. I emailed and Rita responded and helped me get the correct filters. Instead of paying for the new filters and returning the wrong ones. Rita had me keep the wrong ones and sent me the new ones for shipping only. Absolutely recommend getting your filters from here. This is where I will be buying my filters from now on.
THOMAS E
September 5, 2025
GREAT SERVICE/GREAT EFFORT
I HAD ORDERED WATER FILTERS AND THE PROCESS WAS SIMPLE AND THE PRODUCTS WERE PROMPTLY SHIPPED. THE LOCAL POSTAL SERVICE DELIVERED THE PACKAGE TO THE WRONG ADDRESS AND THEN JUST REURNED THE SAME TO THE SENDER WITHOUT EXPLAINATION ALTHOUGH THE ADDRESS ON THE PACKAGE WAS CORRECT. I FOUND OUT WHEN MY TRACKING INDICATED IT HAD BEEN RETURNED. I CONTACTED CUSTOMER SERVICE AND THEY IMMEDIATELY RESPONDED. RITA WAS COURTEOUS AND POLITE AND SHIPPED A NEW PARCEL USING A DELIVERY SERVICE WITHOUT ANY ADDITIONAL FEES. THE FILTERS ARRIVED IN 48 HOURS. GREAT SERVICE!!
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