grabagun.com Reviews
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3.4 / 5
Average user rating
984
Total reviews
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grabagun.com Reviews
Read real experiences from customers of grabagun.com.
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Caleb Menyweathers
March 31, 2026
Bought a firearm online about a week…
Bought a firearm online about a week and a half ago the order did ship fast but the ffl dealer was refusing to sign off for the package so i started a cancellation process and it’s been hell. Grabagun customer service and return process is terrible
Patrick Barnes
March 6, 2026
My package is lost
My package is lost, according to email I received in response to the inquiry. Grabagun keep changing the story about my situation. The final straw was, they told the package was on its way back to them and I would have to wait to get a refund. FedEx says it’s still missing.
John Rossi
February 2, 2026
No help with FedEx shipment of firearm
Ordered a very expensive handgun from them. They shipped it 2-Day FedEx and I bought the optional insurance. The gun sat in the FedEx Shipping Depot for 6 days. When I called Grab-A-Gun for assistance on the matter, they basically told me I needed to contact FedEx. I told them "No", and that they needed to contact FedEx because they are the seller/shipper. Customer Rep. said he will e-mail his manager and someone will get back to me. Several days later, no response. Luckily, the package finally arrived without issue. Their customer service is worthless and I will not buy from them again.
s white
January 14, 2026
Take your money elsewhere unless you have time to burn
I placed an order for a magazine. Website said it was in stock. Wasn't anything special order or oddball, wasn't a firearm, wasn't anything custom. A magazine. Order confirmation stated "Orders typically ship in 3 business days. ** Due to high order volume, shipments can take 3 to 7 business days to ship." On business day number 8, I was told that the order was is processing... and could take another 5-9 business days after processing before it shipped. 18 business days to ship a single magazine? No thank you. An operation like that has zero business operating as an online retail merchant. I will never order from them again and do not recommend you do either.
b B
January 8, 2026
Will not take responsibility
I ordered sig sauer 300 ammo black color, I recieved a brass color instead and paid $30 for them plus $15.99 shipping all for them not to take responsibility of their mistake on their own website. I will delete my account and never order from them again after thousands spent from 2022-present.
David Cohen
January 1, 2026
Easy as shooting ducks in a barrel
Grab-a-Gun is a great company to buy from. The website is easy to navigate and the prices are clearly visible. Shipping options and coupons are simple too. Delivery to an approved third party dealer was equally simple. You tell them where you live and they tell you the dealers in your area. The gun arrived in a fairly short time and the dealer called me as soon as it arrived. The whole process was trouble free. I will do it again the next time I’m looking for a gun/rifle.
Gerry Norrell
December 30, 2025
This is the best place to buy any…
This is the best place to buy any firearm or accessory. Lees expensive than anyone else. I was going to say cheap, but they treat you as if you’re paying over full price for everything. This company and their commitment to the customer is exceptional. From purchase to ownership, it’s 5 stars all the way. Their motto should be, “don’t buy a gun, Grabagun !”
cARL
December 16, 2025
Terrible Customer Service
I ordered a pistol paid for it, then was informed that it had a high capacity hold, I contacted them that same day and thought it was taken care of, the solution was to remove the magazine, (no credit or replacement for the removed Magazine. OK send the pistol, now over 4 days still shows a hold and no response from a person. Only the same useless response from the chatbot.
Grabagun Sux
December 4, 2025
"Rapid Fire" 24 hour ship out time means nothing to these people.
Products listed as "Rapid Fire" state they will be shipped out in 24 hours. Ordered $250.00 worth of magazines listed as Rapid Fire and 2 weeks later still shows processing. Talked to customer service to cancel order and was told their fulfillment team is great. Apparently not. Plus he was a smartass. He said he would put an order in to cancel to the warehouse and they would send me an email stating it was cancelled or it's been processed within 2 hours, It's been 2 days and nothing, still showing in process. Prior I ordered an optics mounting plate that showed in stock, it took them 3 weeks before it ever left their building. After shipping cost they are not the cheapest by far but the false processing time and bad customer service is it for me. Will never buy anything again from them.
Cliff S
November 16, 2025
I've purchased more than 10 units..
I've purchased more than 10 units from GAG over the last three years. Always a great price and fast shipping, no complaints. This is an excellent vendor.
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