greenmotion.com Reviews
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greenmotion.com Reviews
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Hrefna Bachmann
April 8, 2026
Green Motion Edinburgh
Green Motion Edinburgh - Very disappointing experience.We booked a 7-seater car for a 3-day trip around the Highlands. We had detailed itinerary and multiple stops planned. When we arrived, we were told the only available vehicle was electric, which we did not ask for. We had never driven an EV before and did not feel like trying this for the first time on a Highland road trip.We explained this to the staff, but the response was unhelpful and very unfriendly. We were told that we hadn’t specifically requested a petrol car, and no alternative was offered. As we had booked through a third party, cancelling without penalty was not an option.Our trip involved around 16 stops over 3 days, and using an EV significantly disrupted our plans, adding hours to the journey due to charging requirements. We even asked if they could extend the rental period by a few hours to compensate for delays, but this was refused.The car was booked for 10:00, but we didn’t receive it until 11:15, yet we were still required to return it by 11:00 3 days later. . On top of that, the car was only 78% charged when we received it, and we were expected to return it at the same level.We later that same morning went to another rental company, where staff told us we were the third customer that morning with the same issue from this Green Motion.Overall, a very frustrating experience with poor service and no flexibility. If you are not prepared to drive an electric vehicle, especially in remote areas like the Scottish Highlands, I strongly recommend double-checking.
Francis F
April 7, 2026
Car rental in Birmingham,UK
Car rental in Birmingham,UK. They would not accept the insurance I had paid for so had to fork our another €192. They then blocked £400 on my card for excess.They told us to take pictures of the vehicle but were not able to share a report showing the existing marks. We took 24 pictures of scratches and scrapes on the vehicle.When we returned the "customer service: guy took about 3 seconds to walk around and inspect the car and then spot a 2cm mark on the hub cap of the car, which they are now describing as "substantial damage". When we examined the images of the "damaged" wheel taken on the day we got the car - 2nd April - and the day we returned the car - 6th April - miraculously the tiny scratch on the hub cap was right down at ground level and invisible from sight. A coincidence - I'm not sure. The "customer service" guy told me that I could leave my excess behind, or I could write to some random email address. £400 for a scratch on a hubcap is extortionate.As we were leaving the car park, another group were experiencing exactly the same "substantial damage" experience.
Robert
April 7, 2026
Charged for a preexisting scuff to a wheel
I am writing to express my dissatisfaction following a recent rental experience with Green Motion, which has resulted in an ongoing dispute.The vehicle was collected in the dark, making it difficult to properly inspect its condition at the time of pickup. As a precaution, I took photographs the following morning before 10am, at which point I identified additional pre-existing damage to the vehicle that had not been recorded in the rental agreement.Upon returning the vehicle, I was subsequently charged £230 for a minor scratch to an alloy wheel. This damage was clearly pre-existing and had not been documented at the start of the hire. In addition, further alleged damage to other alloy wheels was raised, none of which had been previously recorded or brought to my attention.During the return inspection, the representative asked whether I had taken photographs of the vehicle. I confirmed that I had. When a graze on one of the alloy wheels was highlighted, I also confirmed that I had an image of it; however, the representative stated that the photograph was not sufficiently clear. Despite this, I was still held liable for the damage and charged accordingly.It is deeply concerning that pre-existing issues, which were not formally documented at the outset, were later attributed to me. Following this experience, I conducted further research into Green Motion and discovered numerous complaints from other customers reporting similar issues involving disputed damage charges. This suggests a troubling pattern and raises serious concerns regarding the company’s transparency and practices.I am currently in the process of disputing this charge and seeking a full refund, which has proven to be both time-consuming and frustrating.As a long-standing and loyal customer, this experience has been particularly disappointing, and I will not be returning to Green Motion again.I would strongly advise prospective customers to exercise extreme caution. Ensure that you carry out a thorough inspection of the vehicle in adequate lighting conditions, take comprehensive high-resolution photographs and videos immediately upon collection, and verify that every mark—no matter how minor—is accurately recorded in the rental agreement.Unfortunateley Trustpilot does not permit any links to a review. If you want to find BBC complaints about Green Motion via Google you will see further evidence.I will keep you all updated on the progress of my claimBased on my experience, I cannot recommend Green Motion.
Nerijus Chmieliauskas
April 7, 2026
Avoid Green Motion in Bologna, Italy
We booked an SUV in Bologna 3 months in advance — not last minute, not even close. Three. Full. Months.The price was very low — yes, almost “too good to be true” — but we booked through a broker we’ve trusted for years across multiple countries. We had a confirmed reservation with Green Motion, complete with all instructions. There was absolutely no reason to expect any issues.March 27, 2026 — we land in Bologna.First problem: no shuttle, no one there to meet us.Second problem: when we call them, they say they don’t even have our reservation and can’t help us.We contact the broker. After they chase it, suddenly the rental company “finds” the reservation… but now claims they are completely sold out and have no cars at all.So what was the point of booking THREE MONTHS in advance?No call back. No apology. No alternative. No compensation. Nothing.And honestly, I don’t even know anymore whose fault this was — the broker’s or the rental company’s — but what’s even worse is that neither of them ever bothered to call back or apologise for the inconvenience they caused.We were simply left stranded at the airport and forced to rent a car on the spot for a price that was 6 TIMES higher.This is not just bad service — it’s a complete failure of responsibility.Never again. Anywhere. Avoid at all costs.
Lakshmanan Somasundaram
April 7, 2026
Cheaters, particular Liverpool airport branch in UK
They are cheaters if you don't take insurance with them during the car rental. If cars are booked via 3rd party rental company with the insurance, the Green Motion company restricts the car availability during pick up. Also while return they try to show some odd damage, scuffs and cheat to claim insurance. Never take car rental with this company.
Mark S
April 7, 2026
Awful customer service.
Awful customer service.Rental agreement : RED-147275Booking number : RES-1262249Edinburgh Airport.I am a very unhappy customer !Upon arrival at your offices, the car I booked, Petrol Honda CR-V, was not even among the many cars Green Motion rent.I was then offered an BYD electric car which is not an acceptable “similar vehicle” as I planned lots of miles in a short space of time so have no time to keep charging.I was then advised by your staff that 4 adults and 4 small cabin bags would not even go into the replacement car ! Proving it was not what I had booked and paid for.I had a 2 year old child with me and so in order to start my holiday I extremely reluctantly rented a vehicle which was suitable and this cost me £250.00 in addition to the £206.76 I had already paid to Car Jet meaning £456.76 to hire a car for 3 days.I have complained to your staff on site when I returned the vehicle and was promised a “manager” would call me but despite many calls made by me over the last 2 days, they constantly advise the “manager” is unavailable.I am looking for a refund of the £250 “upgrade” costs paid.If you cannot contact me urgently and provide a resolution, I will pursue this matter with the regulator BVRLA.
Jade
April 7, 2026
I rented one of their cars in Cyprus
I rented one of their cars in Cyprus, at the airport. At first all was good, until:- it began raining and the windscreen wipers were damaged causing risky driving- it was sunny and no windscreen fluid was in the car for to simply clean and see well- the battery went flat after a couple of days and just before I needed to drive to an appointment- the manual transmission badge car off by itself also a few days into my rent- and, one of the wheel hubcaps fell off by itself with Greenmotion charging me 70 EUR for it, whilst 4 in the market cost 25-30 EURIf I can avoid it, I will not rent from them, and through rental cars.com again
Mr Harris
April 7, 2026
So Green Motion ask me to get in touch
So Green Motion ask me to get in touch, which I did. Now….radio silence, of course. Typical.
customer
April 7, 2026
As always competent
As always competent, easy and quick
Steve Holdsworth
April 6, 2026
Another Victim Of Green Motion's Shady Charges
On returning our rental to Green Motion Glasgow, the front bumper was unclipped. There was no sign of any damage and we hadn't had any scrapes or bumps (and took photos/video to prove it). Green Motion withheld a £1500 deposit. We honestly expected to get stiffed for a charge of £100-£200 for reclipping the bumper as it had decided to pop whilst we were in possession. Instead, they gave us an invoice for the damage including: - A new wing (£260) - Two new bumper brackets (£100) - Paint (£232), - pre diagnostic checks (£80), - post diagnostic checks (£80), - A charge for the estimate (£70), - Methods Research? (£45), - EPA Charges (£28), - Energy Payment? (£50), - Sundry Parts (£18), - Painting Labour (£160), - Repair Labour (£216), - VAT (£268) - A total bill of £1,606.94 - For an unclipped bumper with ZERO damage! Coincidentally, just £107 higher than our £1,500 deposit. How convenient. Green Motion outright refused (multiple requests) to supply any evidence of the damage, refused our request to send a mechanic to do an independent inspection, refused to supply the job card for the repair, refused to confirm the car had not been out on rental since we had returned it and refused to refund our money. After three months of disputing this obviously fraudulent charge, Green Motion finally admitted that the car is known for this fault!We had already raised a "fraudulent" charge back with VISA and won our case uncontested.Green Motion's eventual admission was: "We do have some good news. As a result of our investigation and talks with the Franchisee, we agree there is no firm foundation for the charge applied""The process that followed is unacceptable""We have agreed that the charge will be waived in full"Am I supposed to thank you for that now? No apology, no offer of reparations, no explanation of how you will prevent this happening to other customers!We escalated to the CEO, Franchise Director and Customer Service Manager who honestly couldn't care less that we had alerted them to fraud in their own business. In fact the CEO's PA was the most helpful out of all of them! Unsurprising now that they were the subject of a BBC investigation into billing customers for existing damage in 2019. ( Search google for: Green Motion BBC investigation )We've raised complaints with both the BVRLA and The Insolvency Service to try and get somebody to stop this corporate malpractice. They simply should not be allowed to continue this activity unchecked. Just read their reviews and you'll see this repeated over and over.Do not use Green Motion, or if you do, take a video and photos of everything, especially when you return the car. If they do try to take your deposit under false pretenses, immediately contact your credit card provider and initiate a chargeback, raise a formal dispute with Green Motion and ask them to send you their complaints process and timeline. If you're not satisfied with the outcome, raise a complaint on the BVRLA website and if you believe that there may be foul play, raise a complaint with the Insolvency Service for them to investigate. Do not take no for an answer from Green Motion, they kept telling us we had obviously bumped the car and the charge was fair. They quickly admitted full responsibility once they released we couldn't be fobbed off. Had we not kept pushing back on the multiple times they told us that the matter was closed, they would have simply walked off with our money for a repair that never happened and was never required. Shame on you Green Motion, we're all feeling the pinch right now due to the global economy and you're ripping customers off left, right and centre.
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