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3.4 / 5
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2728
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guitarcenter.com Reviews
Read real experiences from customers of guitarcenter.com.
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Christopher Maravilla
February 9, 2026
Got my had to have order in pronto!!
I called the Paramus NJ facility at the close of business on Sunday the 8th of February. I was offered the chance to transfer to a representative with questions you may have about equipment. I was pleased to have the opportunity to talk to someone as I wanted a used guitar and wanted it before it was gone. Kevin greeted me and told me yes he would be glad to get my order in! So thank you much Kevin. I've bought from Guitar Center for many years and have not ever had a bad experience with them at any location I've frequented or on the phone or online. Keep up the great work Guitar Center!!
Poppy Ozark
February 8, 2026
We've just completely replaced our…
We've just completely replaced our sound system. Thomas Peterson was instrumental in helping us with all of our questions and needs. We need more Tom's in this world. He is very knowledgeable. Thank you Guitar Center-Fayettevill, Arkansas
Jack Cove
February 8, 2026
Bought a used guitar from them, sigh
Bought a used guitar from them. The web page stated ships with hardshell case. Guitar arrived wrapped in bubble wrap, no case. Called customer service they said some customers don’t want a used case. Then why post it ships with one? This is a deceptive business practice. This is a 2300 guitar, used, that always ships new with a case. Caveat Emptor. I don’t trust Guitar center. This has happened twice ordering used guitars from them.
Your Mom
February 5, 2026
Bought NEW got USED, then suppressed my review.
I ordered a NEW Bass pedal, but received a used, non-functioning, no box, no paperwork, no accessories pedal loose in a large box. They required that I return the item to a shipper or a store on MY dime. Then they suppressed and changed my review on their website. I gave them multiple opportunities to make this right, but they chose to do nothing.
HEF MUSIC
February 4, 2026
Well how can I say anything less about…
Well how can I say anything less about guitar center then your sales already tell I had a few thousand dollars in my pocket to buy a guitar I was just about to make the mistake and buy another guitar from your store until your sales associate walked up and asked me to not play so loud on an acoustic guitar mind you I am a very good player as well yesterday when I picked out the guitar I was going to purchase someone asked you have to be somebody well I might not be signed because Mayfeld records is unfortunately racist against white people and I made a mistake of telling Warner Records I was going to go with Mayfeld maybe I’m misspelling it it’s the label Rick Ross is on but it’s only a matter of time before I am famous and I guarantee you that the second I am I will give people guitars for free and make sure you don’t sell another one I can’t tell you how many times I have been disappointed by guitar center and Ive only spent probably 25k at the store you would think they would have the common decency regardless of how I dress I’m a born rockstar and every show I do in the future I will say guitar center sucks go to Sweetwater or get a free guitar from me when I’m loaded
Daniel Hannon
February 1, 2026
I lost my credit card and I get accused of stuff I never did
I lost my credit card and a purchase of $1,592.69 was made on my credit card without my approval or knowledge I know nothing about these charges and they are saying I made the charges and that the item was Delivered when I didn't receive anything from anyone and I called UPS and without a Tracking number UPS can not help me and the Guitar center employees are claiming I made the purchase when I did not and I don't have anything here and UPS can't help me with this this place is absolutely ridiculous and they shouldn't be in Business if this is how they are going to treat people even my local police department is saying I Did not Do this I don't care what you have on File I Never received a thing and I know nothing about the charge on my credit card I don't know how you stay in business even my local police department said I didn't do this so you're calling my local police department a bunch of liars when my local police department outright said I wouldn't do this and there's no way I did this bottom line Just because an order says Delivered doesn't mean I received it and I've called ups and they said they know nothing about this and without a tracking number they can't help me anybody can buy something on a credit card it doesn't have to be me!
Glauco Alves
February 1, 2026
Just got ripped off from sales guys
Just got ripped off from sales guys. I mentioned that the price was incorrect and even after “correcting it” they still charged me more. That happened in 4449 Lyons Rd Suite J-106, Coconut Creek, FL 33073, United States
Kevin Baskin
January 31, 2026
I purchased a Fender AmPro2 bass online…
I purchased a Fender AmPro2 bass online that stated it was in excellent condition. Well it wasn’t. It had a significant divet in the body by the cable plug in. Working with Joe And Liz at the Norman OK store, much better than the OKC store in terms of customer service and overall friendliness I might add, Joe noticed the flaw actually before I did and immediately adjusted things to make it right. I then turned my purchase over to Jeremy in service for a set up and string change and to drop in a set of Lindy Fralin pickups! Jeremy is truly a master at what he does and is the only one who ever touches my basses. He’s corrected other mistakes made by a professional luthiers on one of my basses. The man is gifted and you can tell enjoys what he does. So, you can’t go wrong with any of the staff in Norman but a big thanks again to Liz, Joe, and Jeremy!
Melissa Michael
January 30, 2026
Incredible customer support
I reached out to Guitar Center's customer support for assistance, as I was looking to purchase a guitar for my husband's birthday. In trying to keep this a surprise and knowing next to nothing about guitars, I was in over my head. I didn't call with the intention of receiving a ton of personalized assistance - I just wanted to ask about their return policy, as I figured that if I picked the wrong one being able to return it was extremely important. The gentleman who answered the phone, Dalton, was immediately very nice and seemed excited to help. I asked my quick return policy questions and I was ready to hang up when he started asking about what exactly I was looking for. This turned into a fairly lengthy conversation in which I explained that this needed to be a surprise so I had very limited information and zero experience looking at guitars - and he jumped at the chance to help. I was able to send him links to the specific listings I had found and he did a lot of research - even calling the store to confirm that the frontrunner was in fact in the excellent condition shown in the photos. We ended up exchanging over a dozen emails and multiple phone calls over two days as he answered my million inane questions and walked me through exactly what he was looking for and ultimately held my hand through the checkout and shipping process. With so much less stress than I had anticipated, all thanks to Dalton, my husband now has a guitar on the way. I truly can't say enough good things about this experience. As someone who knows almost nothing about guitars, the idea of buying one online was somewhat terrifying. Dalton was incredibly patient and beyond helpful. I would absolutely recommend that anyone considering purchasing from Guitar Center who isn't entirely confident in what they want reach out to the gear specialists, as this was by far the best customer service experience I can ever recall having. I can't wait for my husband to have his new guitar and get to chat with Dalton about the new amp he wants to go with it!
Chris
January 28, 2026
Ordered a guitar online 48 hours later…
Ordered a guitar online 48 hours later GC cancelled the order, claiming the guitar was damaged. Photos and the original listing stated the guitar was in "great condition," but now it is mysteriously damaged. GC made no effort to help find a replacement; they basically said, "Well, you're S.O.L., and we don't stand by our website." The local GC rep was rude and provided no real info or proof that the guitar was damaged. They falsely advertised an item, undersold it, and then reneged on the sale. I would caution you to buy from another retailer because Guitar Center has no integrity.Edit* and if you can even believe it two days later used Brendan smalls ghost horse explorer for sale. Who knows if it’s the same guitar as I purchased you can’t even be sure if the photos guitar center uses are even accurate.
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