gymshark.com Reviews
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Join 39,605+ users reviewing Gymshark. Read verified ratings and real customer experiences on gymshark.com before you order.
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3.1 / 5
Average user rating
39605
Total reviews
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gymshark.com Reviews
Read real experiences from customers of gymshark.com.
Brands may not incentivize or pay to hide reviews.
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Johnny Krenek
January 21, 2026
Been ordering Gymshark regularly for 2…
Been ordering Gymshark regularly for 2 years and I can’t be more satisfied. I wear the brand every single day and the clothing can be worn for all scenarios. Sometimes you just gotta wait for items to come back in stock, but it’s totally worth it. If I could critique one thing, it would be the loyalty system. I’ve been maxed out for 2 years and have received little to nothing. But that does not stop me from buying!
Mr Smith
January 21, 2026
Poor customer service!
Poor customer service!Ordered new kit on the 8th January, confirmed delivery 2/3 days as per the policy. Have emailed on a number of occasions and get the same response (looks automated). Having worked in retail, i have been very polite and just simply asked why its taking so long and when do they think it will be delivered. Impossible to get an answer. So frustrating
Lional Rimmle
January 21, 2026
Will you get your items.....?
Ordered a pair of Gymshark Leggings for my daughter on their website for her birthday.Went to the tracking details a few days later only to find they were still saying "processing".Fast forward to 11 days and rechecked tracking and again "processing".Not happy I contacted the Gymshark Customer service which is a COMPLETE NIGHTMARE to navigate around (happy days for them - less complaints to process) to find answers. Got chatting to a representative (eventually) and was told she needed to look into things on her side regarding my order.Got a generic email next day saying "item out of stock" you have been refunded.General Summary In 2 words..."NEVER AGAIN". WILL I BE USING GYMSHARK IN THE FUTURE? - NO WAY!
Shane Tovey
January 20, 2026
Literally the best company I have ever…
Literally the best company I have ever purchased from. The app is perfection and so easy to use, returns are easy, refunds are quick. The clothes are the highest of quality. Customer service is spot on. What else can I say. Other companies should look at Gymshark as the standard.
Chloe Riggs
January 20, 2026
Awful company
Awful company! Has gone down hill completely! The quality of their stuff is awful for the amount they charge. Ordered 2 pair of shorts and both pairs ripped. Their exuse was due to the 6th month warranty they cannot replace them! But there products should last a lot longer for the price! I’ve had other shorts from other companies and they have lasted years! Do not shop from here you will waste your money!
KENNETH
January 20, 2026
Absolutely shocking
Absolutely shocking , recieved an email stating they have sent out part of my order only to find there was a with a pair of shorts missing so naturally i informed their awful customer services on live chat that i have just come back from holiday and they stated they cant do anything because seven days has passed (what a joke)And i still have not recieved the remaining original order
Trev
January 20, 2026
I had never heard about you until my…
I had never heard about you until my niece wanted to be able to get your product. She is absolutely delighted with your service, and therefore, I'm absolutely delighted with your service. Why a four star rating and not five? This is our first transaction. You will have to earn the extra star.
Laura Preston
January 20, 2026
Love these leggings was slightly…
Love these leggings was slightly disappointed that the hoodie was out of stock and didn't know till delivery date, if I knew before I would of chosen another one but everything else is fabulous, thankyou.Only reason for a star down is because of the hoodie.
joanne baker
January 20, 2026
Poor customer service
Ordered a big batch of items for my husband in November for a Christmas gift whilst the sales were on. As he is tall and funny with sizes he had to try on prior to Christmas in case they didn't fit and it was too late to send back. Most of the items fitted except 2, the one I requested a refund for and the other one an exchange to a larger size. The return was received quickly and on the 22nd December I was told that a replacement item had been sent out for the exchange. I did not expect to get this prior to Christmas but I still had not received this 2 weeks into January. I contacted Gymshark to be told that it had been lost in transit and a code had been sent to me. I had no idea what the code was for, I presumed my new order number for another pair, however then I received a gift card. I contacted Gymshark asking about the code and asked why I had got a gift card when I wanted either the shorts or a refund. It took 48 hours to reply and the email did not answer my questions at all was basically just a replica of the previous email sending me the same gift card. I decided to go onto the live chat option and I asked the bot to put me through to a human. I was told that a human would be with me as soon as possible. I left my live chat on for 6 hours whilst at work and no one came on to chat to me. I then emailed Gymshark again calling my email "complaint" and this time I actually got a reply. They have now refunded for the shorts and cancelled the gift card. All I ever wanted was the shorts but my guess is because I purchased the shorts in the half price sale and they are now full price again they didn't actually ever get sent out. Customer service is poor and because of this I would not recommend.
Alfredo
January 20, 2026
Swift transaction and always quality…
Swift transaction and always quality clothing. I love all my gym shark gears.
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