hairclub.com Reviews
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3.3 / 5
Average user rating
929
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hairclub.com.
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hairclub.com Reviews
Read real experiences from customers of hairclub.com.
Brands may not incentivize or pay to hide reviews.
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Sylviane Lamarche
February 25, 2026
Unsatisfied
During my initial meeting and before signing the contract, I stressed several times that I wanted human hair. I was told yes absolutely, we only deal with human hair. They should of been honest since my hair is white and the Hair Club hair pieces which are not human, in which I have verified with 2 reputable establishments.The initial install was at the end of June 2025 and final installation was at the end of the 6 month contract. I had thinning hair at the top of my head but by the end when the hair piece was removed I was shocked to see that I had lost over half of my hair that was initially there at the beginning of June. At the end of my contract I have never been contacted by Hair Club to discuss further treatment or possibilities. I am EXTREMELY disappointed with the outcome of a very EXPENSIVE several month experience, which cost close to $5000.00 dollars. I would absolutely not recommend Hair Club to anyone.I have since gone to an alternative in which I am much more satisfied with the hair quality and the cost which is 1/10th of Hair Club cost.
Camilo Andres Rodriguez Reinos
February 17, 2026
Scam!!!! They say that if you are not happy you…
They say that if you are not happy you can get your money back and it’s not true. Even when I proved that dermatologist said there was no improvement. It’s a pure scam
Cecile Girda
January 25, 2026
Hairclub
I have been going to Hairclub for over 7 years. I came when I lost most of my hair due to medications and Covid.My stylist Heena is wonderful! I always look like a queen after she does my hair. She has a true gift! I cannot imagine ever doing without her or hairclub. I'm forever their patron!
Seema Chopra
December 19, 2025
Hairclub Burlington…
I have been using Hairclub Burlington Canada for almost 8 months now, and I see a significant improvement overall in my hair and scalp. My stylist Zara Ballnour goes above and beyond. She is one of the best stylists I have come across and always does a fabulous job. She always gives that magic touch to my hair, and she is very knowledgeable about the EXT program. I am overall very satisfied with their services and would recommend them any day.
Lynn Fetherston
November 27, 2025
Scam. Deceptive. How is this company still in business?
This is a scam. I don’t know how this isn’t fraud. You will never get a refund; There is no incentive to provide decent service and it shows. They are deceptive. Every single promise The consultant tells you and the website “guarantees” absolutely does not happen. You’re told to provide days to make an appointment and that a scheduler will contact you- They can’t even do that simple task. Weeks later, after numerous emails asking the consultant when my appointment would be made, they picked random days a month beyond what I was told. The website and consultant tells you it’s real hair that blends and looks natural, but they use synthetics. It looked absolutely ridiculous. I could’ve looked better if I purchased Cheap party store wig. They glued a piece of crap onto my head that was tall and cylindrical like Frankenstein with a huge gap in the front. They cut the hairpiece so 50% of it was huge bangs like Peggy Bundy- they were even crooked. Their website says you can swim in it or a NASCAR driver can wear it and remove a helmet numerous times. I went to Hobby lobby and a grocery store, and within an hour of application it was peeling away from the front of my head and It pulls your hair out. When you call customer service, they gaslight you and they blame the Customer for the bad experience . I was told that I looked happy in my photo. When I said, I would share my experience, he raised his voice with me and accused me of threatening him and said he wouldn’t respond to threats. I asked for a refund numerous times to numerous people. They absolutely refuse. Their Promise to “have the look you want in one session“ and “Satisfaction guarantee” isn’t that you’ll get a refund, it Is them forcing you to forfeit your money or to continue doing business with them no matter how terrible their services are. Once again, I don’t know how this Isn’t fraud and no idea how this company is still in business
Deborah Wright
September 24, 2025
Save Your Money, I t doesn’t work.
Hair Club was very expensive with little to no results. Maybe it is better for men, but I can’t see any difference in my hair. I was told when I signed the contract and gave them thousands of dollars that my hair was a candidate because I still had active follicles, it didn’t. I was also told that, if it didn’t grow, I could put the money toward a wig only to find that they don’t make wigs. I am writing this review to save others from being scammed like I was. If you want a wig or prosthetic I recommend doing your research and finding a company that specializes in quality wigs. If you want to regrow your hair, you should check with a dermatologist. I learned a VERY expensive lesson about hair and doing my research.
Carol Koontz
September 1, 2025
Problem getting appointments
First, I want to say I was very pleased with the Estrand process. My problem was with the administration and appointments. I was told on several occasions I would be called and given an appointment because nothing was available when I checked out. Sometimes two months would go by and I would end up calling. The final example is I had an appointment in June. It was cancelled and asked if I could come the next week which I couldn't because I would be away. I was told I would be called back by the end of the day with an appointment. It is now September 1st and I have heard nothing. I say final because I don't plan on returning even though I'm still paying.
Linda Traverso
August 6, 2025
I am very happy with my hair and the…
I am very happy with my hair and the staff and Jackie is very helpful and professional.
P Williams
April 26, 2025
They always go above and beyond
They always go above and beyond. I haven't felt this confident in years!!!!
maria
March 13, 2025
Misleading Practices and Poor Customer…
Misleading Practices and Poor Customer Service at Hair ClubI recently had a very negative experience with Hair Club in Virginia Beach, specifically regarding the purchase of an Xtrallux Turbo Pro 316 laser device.Firstly, the product itself was not as described. The cap was far too large for my head, making it ineffective and impractical to use. I contacted Hair Club about this issue and while a manager was initially supportive, the follow-up communication did not provide any helpful solutions.Secondly, I discovered a significant and concerning price discrepancy. I purchased the device for $2,099.30 (net), but it is now listed on the Xtrallux website for only $1,299. This drastic price reduction, advertised for the same month I bought the product, feels incredibly misleading.To make matters worse, the Hair Club failed to inform me of their "No Refund/No Return" policy. This policy was not on my receipt, nor was it verbally disclosed. This lack of transparency contradicts their advertised "satisfaction guarantee" and the Xtrallux 6-month satisfaction guarantee.I have attempted to resolve this with Hair Club directly, but my concerns have not been adequately addressed. I am extremely disappointed with the product, the misleading pricing, and the poor customer service. I would not recommend purchasing from this Hair Club location.
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