haircuttery.com Reviews
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2.5 / 5
Average user rating
35
Total reviews
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haircuttery.com Reviews
Read real experiences from customers of haircuttery.com.
Brands may not incentivize or pay to hide reviews.
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Joseph Rosenfarb
April 1, 2026
Jamie did an excellent job styling my…
Jamie did an excellent job styling my hair and it was very pleasant.
Customer
March 27, 2026
Not acceptable customer service
The front-desk experience is the only reason for this rating.Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated.That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee’s job harder.The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer’s boundaries.
June
March 26, 2026
I had the worst experience at the Skokie Il location
I had the worst experience at the Skokie IL location. I went in for a simple one color, light brown and the stylist damaged my hair so bad. It was deep black with a huge red blotch and looked like a straw wig. A different hair cuttery tried to fix it but was concerned my hair would fall out so I went almost a year spending hundreds of dollars on hair cuts and products to save my hair. I emailed the CEO-Erik Bakken and he is ignoring me. GREAT CUSTOMER SERVICE-NOT! Hair Cuttery is responsible for their stylist and take none. I have been fighting for a refund since 2024
Arlene
March 21, 2026
Tammy gave me a great hair cut at shop…
Tammy gave me a great hair cut at shop in Deerfield Beach, FL.Arlene
Luis Fernando Medellin
March 17, 2026
I let my hair grow for almost 1 year…
I let my hair grow for almost 1 year and a half and I showed twice a photo to the stylist and she completely ruin my hair. She cut it so short that even her coworkers were shocked by the horrendous job she did. 1 year and a half of beautiful hair, gone in 5 minutes. I have photos of before and after. Thank you
Christine Karper
February 22, 2026
Refunded my money for the poor experience. Thank you HC!
Hair Cuttery was able to refund my money from a botched hair coloring. Thank you, Hair Cuttery, for standing by your services.
Laurel Tee
February 21, 2026
Complete Negligence in Chemical Service and No Accountability
On December 3rd, I received a perm service from Arturo Roque Martinez (License #CL1264779) at the Biscayne Boulevard location (1788 Biscayne Blvd, Miami). What should have been a routine hair service turned into a nightmare that has significantly impacted my personal and professional life.The perm completely destroyed my hair. It came out fried and frizzy and brassy—not curly, but chemically damaged. Even the stylist looked shocked at the result. I was so concerned during the service that I took photos while it was being done, which turned out to be crucial.When I returned the next day, another stylist named Niki (recommend her!) reviewed those photos and confirmed something alarming: Arturo didn't use perm rollers at all. He used setting rollers, which would never produce a perm result and were entirely inappropriate for a chemical perm service. This wasn't just a bad outcome—this was using the wrong tools for a chemical treatment, which constitutes clear negligence. I contacted the company right up to the CEO, Eric Bakken, they really don't care. They offered some conditioning treatments but their products are low quality and each time I left my hair looked worse, so i stopped going. This has been devastating. It's negatively impacting my work, where i need to look professional. And believe, me, I don't. I've lost confidence and self-esteem. I've stayed home from professional events and spent untold amounts of money and time on products trying to repair the damage. I've sought second opinions from two other salons, both confirming that the damage is so severe nothing can be done to fix it for at least 6 months.This is a clear-cut case of negligence—a stylist using entirely wrong equipment for a chemical service, causing severe, irreparable damage. I have extensive photo documentation: before, during (showing the wrong rollers being used), after, and the ongoing damage. I've just filed a formal complaint with the Florida State Board of Cosmetology. Please, please avoid this place.
mw
January 19, 2026
I got my hair highlighted at the 20th…
I got my hair highlighted at the 20th street location in Vero Beach FL where I live. Kattya was amazing and made my hair look gorgeous! 💖
customer
December 23, 2025
excellent haircut
positive clean environment and an excellent hair cut by Shanieka!! She took her time and gave an excellent haircut. Thank you.
Lola
December 17, 2025
Way overpriced
Way overpriced. $69 for a woman’s cut and blow dry which was glued to my head with so much garage they used. Waste of money. Can’t complain on cut but to charge me extra cause my hair touches bra strap and is thin and not thick or curly is BS. Won’t be back
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