hammacher.com Reviews
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Join 215+ users reviewing Hammacher Schlemmer. Read verified ratings and real customer experiences on hammacher.com before you order.
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1.2 / 5
Average user rating
215
Total reviews
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hammacher.com Reviews
Read real experiences from customers of hammacher.com.
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K Gens
February 9, 2026
I had tried for months
I had tried for months, beginning in May2025 for Hammacher Schlemmer to honor the warranty for a bird feeder I had purchased on line directly from Hammacher Schlemmer. I waited on hold for hours with Customer Service; I was told that I could return the bird feeder for credit and emailed me the return directions to their Returns Center in Fairfield, Ohio. This required considerable effort and expense. I never heard back from Customer Service despite multiple emails and telephone calls to request a status update on the product. Now I see the company is out of business, and given such miserable customer service, I can understand why they might have had to declare bankruptcy. If they were still in business, I would never purchase anything from them again.
AD S
February 4, 2026
This website is a scam & the co. are scammers…
This website is a scam and the company are scammers. I’ve never had any dealings with them but they’ve stolen my email address from somewhere and started sending me spam. No matter how many times I unsubscribe or block their email, they keep sending. They are data thieves and scammers who won’t respect your privacy. Don’t risk dealing with them.
Jen Rush
January 7, 2026
I spent $143.58. They shipped a…
I spent $143.58 and they only shipped a $12.48 stuffed dinosaur. They refused to provide any information about the balance of the order stating the company had changed ownership.my family has been customers since 1980. Oh well!
Laresa Fahey
January 1, 2026
Terrible quality and customer service
Bought a tree nine months before they changed ownership and the second Christmas it is not working. Called this company, they tell you they do not have any records will not honor any warranties and you’re basically out of luck. Do not buy anything from this company.
philippe Lannes
December 29, 2025
Huge Liquidation Fraud
As many others, I am a victim of their fraudulent liquidation sales, some of the items I ordered and paid for have never been sent to me but they have kept my money and the new company now says that they have no data about previous orders and can't refund anything. We should start a Class Action against such practices, the money is somewhere....
John Robinson
December 27, 2025
Placed online order November 5
Placed online order November 5, 2025,credit card billed$152,57. November 23 2025, rec'd email no longer available. Now claim different owner and no access to previous records. This is a lie , they actually attached messages to my sales record via email. They refuse to refund ! FRAUDS !PLEASE AVOID THIS COMPANY !!
Rita
December 21, 2025
I placed SEVERAL orders from Hammacher…
I placed SEVERAL orders from Hammacher with their going out of business sale starting in October. It took months to receive some of the items and have not received many other items as of yet. Although they have had no problem keeping the money and which they should be issuing refunds for items that they do not have. I would suggest NOT ordering from this company. They stole countless amounts of money from lots of people that ordered from them as well. This is a DISGRACE! Hammacher was always such a great company to order from. It’s sad they would steal from their LOYAL customers this way!! SHAME ON YOU!!If I could you get zero stars!!!
Patti
December 13, 2025
THIEVES
THIEVES! I ordered merchandise in mid-November 2025. In late November, I received an email from Hammacher Schlemmer saying that two of the items that I had ordered and paid for were cancelled. When I replied to the message about a refund, I was told that I was not getting my (roughly) $150 refunded because a new company acquired Hammacher Schlemmer.
LadyFortuna
December 12, 2025
New Ownership Doesn’t Honour Lifetime Warranty
They gave me a cheque refund to my old address in July 2025. Followed up in September and they said they have mailed it again. Followed up in November no reply. By December they tell me new owner bought brand and not operations so they can’t help me. I wouldn’t trust their lifetime warranty.Best to contact them through their form. Not the customer email address.
Alexis
December 11, 2025
Not your father’s Hammacher Schlemmer
Wow, I sure wish I’d checked here before ordering over $150 in Christmas gifts. Growing up, my dad loved HS because of their quick shipping, easy returns and exchanges, and great quality products made in the US. This is no longer the same company and whoever owns them now is destroying their name and legacy. I ordered 7 items on 11/24. It’s been 2.5 weeks (now past the delivery estimate) and I’ve received 2 of my ordered items. Both items show “made in china” and are not the quality I’d have expected from a company in business since the 1800s. Another item showed delivered but never showed up. I contacted customer service and they have been entirely unhelpful. Because they ship their trash from all over, they apparently have no way to determine based on tracking number which item I’m missing. I’ve exchanged something like 12 messages with customer service, who just ends up telling me my item was delivered. It was delivered what would I even be messaging about?! Lesson learned and I’m canceling the BS membership they make you pay for and never ordering from them again, and certainly telling my family who have been loyal customers for decades to spend their money elsewhere. Really screwed me over on Christmas presents this year. Should have just let them close with an intact legacy instead of trying to reboot with garbage Chinese products and customer support overseas.
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