hanes.com Reviews
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Join 180+ users reviewing Hanes. Read verified ratings and real customer experiences on hanes.com before you order.
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1.5 / 5
Average user rating
180
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hanes.com.
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hanes.com Reviews
Read real experiences from customers of hanes.com.
Brands may not incentivize or pay to hide reviews.
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Robert Moses
March 6, 2026
Called customer support today and was…
Called customer support today and was impressed. The rep was not only personable but also handled my problem right away. Left the call completely satisfied.
Cp
March 5, 2026
One wear and one wash and the ladies…
One wear and one wash and the ladies underwear fell apart with the waistband separating from the material
zack c
February 27, 2026
Quality decline
Bought men’s underwear and the inside was just poorly stitched together instead of having the supportive fabric seam on the inside. What happened to the quality?
John
February 4, 2026
Signed up for an account to no use basically
Signed up for an account. Hanes stating on their website you get a 15% discount on your next order to sign up for the newsletter. If you do, you immediately get a message on screen to check your email for the discount code. Checked everything, spam, trash, waited a week and a half, NOTHING. Called customer support, explained everything. They are not willing to give a discount code over the phone. Instead I am supposed to make my shopping list, the items I want, then call them and go trough the process of ordering where they would provide a 15% discount (which is not the same as providing me a discount code). So, they lure you into their system and if you want that 15% off (they promise to send but won't) you have to order by phone (that includes giving all kind of info to someone unknown). What a scam. I told the lady on the phone I would pass on Hanes from now on. What a shame. Another used to be great brand down the drain. Any other users out there with a similar experience? Post it here on trustpilot please to help others.
sherry million
January 29, 2026
I HAD THE WORST EXPERIENCE WITH THIS…
I HAD THE WORST EXPERIENCE WITH THIS COMPANY. I ORDERED HANES PANTY HOSE AND FIRST THEY DIDN'T PUT MY WHOLE ADDRESS IN RIGHT SO I COULD GET MY PACKAGE. SO I CALLED CUSTOMER SERVICE AND TOLD ME I HAD TO CANCEL AND REORDER SO I HAD TO WAIT FOR THIS TO BE DONE .4 DAYS LATER NO CONFORMATION THAT THIS WAS DONE.CALLED CUSTOMER SERVICE AGAIN A ND HE SAID THAT ORDER WAS NEVER CAN CLED.CALL CUSTOMER SERVICE BACK AGAIN 5 DAYS LATER AND LADY SAID ORDER WASN'T TAKEN OUT OF MY ACCOUNT.I CALL BANK AT THIS POINT AND BANK SAID YES THEY TOOK THIS AMOUNT OUT OF MY ACCOUNT.I WOULD NEV ER NEVER ORDER FROM HANES AGAIN.WORST EXPERIENCE ANY ONE COULD HAVE.
Dan H.
January 28, 2026
This is pitiful
This is pitiful! Interesting how past reviews don't lie, so I'm not saying anything Hanes doesn't already know. When you sacrifice quality to sell in big box chains....this is what happens. I had a hole in the armpit from unraveling after the FIRST WASH!!! The neck started unraveling after 10. It doesn't matter HOW comfortable the t-shirt is if it unravels. All four T's have holes in the exact same place....which proves Hanes is aware of the problem and simply doesn't care.I will NOT be buying another Hanes product! If they don't care about losing my buisiness, I don't care about giving it to them. They doubled the price during COVID and cut the quality in half.They do make good dust rags!
Jamie Richey
January 27, 2026
Horrible company
Horrible company. I bought the boxer briefs, two out of three pairs had tears. One pair was dirty. I contacted customer service and they were of no help at all, and then they hung up on me while I tried to get information on returns and refunds.
Kat
January 16, 2026
If I could rate this no stars I would
If I could rate this no stars I would, bought a pack of 5 or 6 plain 2xl t shirts from Walmart. Before I washed them I could tell they weren’t 2xl but after I washed them they are barely a large now. I just wanted a comfortable t shirt to wear to bed for my last trimester of pregnancy. I’m pissed off that not only did I pay almost $26 for shirts that aren’t even the right size but also cheaply made! Y’all’s clothes used to be mainly cotton, 10% polyester my a$$! More like 50%. WILL NEVER BUY HANES AGAIN!!!
Emily Echols Ginder
January 12, 2026
Poor quality and no customer service
The question is what went right. I ordered Hanes Hipsters. One pair of panties' elastic band frayed and made a big cotton ball in the washer that got other clothes smashed. I kept the undies and the package, but somehow lost the receipt from Walmart. The agent refused to do anything stating it was their policy only to give a credit for a receipt. They refused to take back the item or look at it. They refused to look at the packaging. They just said "sorry." I will no longer buy Hanes products which I have done for 20 years. They are a ripoff and refuse to stand behind their products. DON'T YOU MAKE THE SAME MISTAKE!
Joshua Reynolds
December 19, 2025
The material feels cheap and didn’t…
The material feels cheap and didn’t last long after washing. Very disappointing.
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