hannaandersson.com Reviews
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1.4 / 5
Average user rating
264
Total reviews
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hannaandersson.com Reviews
Read real experiences from customers of hannaandersson.com.
Brands may not incentivize or pay to hide reviews.
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Christine
March 23, 2026
Awful customer service and returns!
Awful customer service!! Has been exactly ONE MONTH since I returned an item and still no refund! Long shipping times, awful return process.
Susan Denton
February 9, 2026
Scam
I ordered something and I was using Apple Pay and so it picked up the wrong address so I immediately emailed and then also called them. I was told they couldn’t change the address even though I had immediately called which tells me they’re just a warehouse. I’ve blocked them.
Jacqueline Misener
January 15, 2026
Defective Item replaced
I was sent a product that was so adorable that I washed it right away so my son could wear it. Once it was on him i saw a defect in the color and a hole around the seam of the arm. I was pretty bummed but I thought I'd try customer service to see if I could get a replacement. They responded quickly AND sent me a free replacement WITH expedited shipping. So great!
Michelle
January 13, 2026
Very upset about how they process…
Very upset about how they process returns. Accidentally didnt click 1 item and processed the return with out it. Now I have to pay an additional 7.50 just to return 1 item on the same order????? How slow and behind are you on a company that you cannot just go in and either fix that issue or let me put that item in the SAME box because its going to the SAME place. Not only that but I cant do just that and put the items with the packing slip in the same box when I purchased multiple orders. Im still keeping 400$ of the products and now im getting penalized for it. So now I have 4 boxes to ship and out 30 dollars on just shipping. Will not be buying here again since its not easy for me and my family
Jon Nelson
January 12, 2026
Ordered a set of bodysuit and pants
Ordered a set of bodysuit and pants, only received the body suit. Hanna Andersson is refusing to process a refund, or allow a return.
Jaleesa Hernandez
January 9, 2026
Horrible Customer Service
I’ve been a loyal customer for over 7 years, never had an issue, and for the first time, my package went missing. They flat-out told me they are responsible for the delivery, and the package said, "Delivery anything after that is not their problem." Disgusting customer service.
Redheat
December 31, 2025
They use Alexandra Daddario as a…
They use Alexandra Daddario as a spokesperson for their clothing and she has been known to be a terrible person off camera. Many people say the same thing
Lori
December 27, 2025
The unisex pajamas are WAY too tight in…
The unisex pajamas are WAY too tight in the legs. We bought matching pajamas and the men’s were ridiculous. My son and husbandAre 6’1 and 6’3 I was fine with inseam being 33 but the cutOn the legs were the laugh of the morning. I wasted a lot of money for them to be uncomfortable. Will not purchase again. The quality of the fabric was just OK. Very unhappy with purchase
Krislyn Parks
December 24, 2025
⭐ 1 Star
⭐ 1 StarI was extremely disappointed with my experience ordering from Hanna Andersson.My pajama set arrived straight out of the package with visible orange/yellow stains and appeared used, which is unacceptable for an item sold as new. I contacted customer service immediately and provided photos, expecting a replacement or refund.Instead, customer service blamed me for the stains, despite the fact that they were present when I opened the package. Being accused of damaging an item I never wore or washed was frustrating and unprofessional.Between the poor quality control and the way customer service handled the situation, I’ve lost trust in this brand. I would not recommend ordering if you expect clean, new products or supportive customer service when something goes wrong.
Bob
December 21, 2025
They associate with Alexandra Daddario…
They associate with Alexandra Daddario and she is said to be mean, arrogant and conceited off camera
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