harborfreight.com Reviews
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Join 465+ users reviewing Harbor Freight Tools. Read verified ratings and real customer experiences on harborfreight.com before you order.
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1.8 / 5
Average user rating
465
Total reviews
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harborfreight.com Reviews
Read real experiences from customers of harborfreight.com.
Brands may not incentivize or pay to hide reviews.
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Henry
February 19, 2026
SAME AS BAIT AND SWITCH
I drove 100 mile round trip to buy a log splitter. It not only wasn't in stock at that store it isn"t available in 10 different stores we checked. It looks like they would take the item down if there wasn't any stock to be had. I called customer service and received no help whatsoever! THIS CUSTOMER WON'T BE BACK!!!
max
February 15, 2026
wasted Time
At no point in the last 9 months have I been able to access their website to confirm that they have the product available online or in the store. Results, 5 trips that were Absolute wastes of time and money going there to turn around and having to order from another retailer. Every time the store employees either cannot by phone or in person say when and/ or if the item will or won't be available. The general attitude seems to be that wasting my time and energy going there is my mistake.
work space
February 12, 2026
safety and trust comapny
i really have a good experience with tools Harbir Freight 👍️👍️👍️
Kevin Carr
February 8, 2026
Useless coupons
Love it when a chain sends out so called coupons to obtain a mailing list for spam and never stock up on the inventory that are included on coupons. I called 4 local stores after going to Keller store for latest store freebies and they were out day coupon started. Other stores were out quickly after. Nice scam to get people in the stores. Their products are hit and miss with some quality based and some made very cheaply. Floor jacks and power hand tools will not last and same with parts cleaners do buyer beware.
Dano
February 3, 2026
Spent a fortune, they don't even care
I have spent a small fortune at the local Harbor Freight store and joined Inside Track to be made aware of deals and discounts. I received notice of a deal today, so I went to the store to purchase an item only to be told that I don't have a membership and further that they don't even show most of the purchases that I have made in the last 12 months, including ALL of the major ones.So much for customer loyalty. When the business doesn't care any more about their customers than this, why would anyone be loyal?
Jim Keaton
January 30, 2026
This store is consistently out of stock…
This store is consistently out of stock on items they advertise and there are always excuses for why. The management here is ineffective and clearly in over their head. They spend money on remodeling the store but do not keep shelves stocked. Customer service is severely lacking. Going there is very frustrating and more trouble than it is worth.
jay
January 28, 2026
Does not honor returning inferior merchandise
Bought a tire puncture kit. Got a flat tire. Tried using the device, it bent and was unusable. Got the tire fixed at Costco. Returned to Harbor Freight. I did not have a receipt but it was labeled Harbor Freight I just wanted a kit that worked. I was not a member of their rewards program so I did not have a phone or other way for my purchase to be tracked. They wanted my ID but I was not comfortable with that. I will not be returning to Harbor Freight.
Dr. J
January 24, 2026
No parts? Huh
Bought a sun joe pole saw and guess what? They don't carry tension screws! Isn't that funny. Returning pole hedger just bought to avoid a future issue if need a part. Ridiculous when buy products that companies don't support.
Tommy Williams
January 23, 2026
Awful tools
Awful tools, management and Corporate policies! Buyers beware
Larry Grant
January 23, 2026
Harbor Freight is a total chicken s**t…
Harbor Freight is a total chicken s**t outfit. And they are morons too.Chicken S**t: they sold me a dried out epoxy pkg that was not usable and, unbeknownst to me, the paper receipt says "all sales are final." I could hardly squeeze the paste out of the A and B tubes. I go back to get it replaced and I'm informed that all sales on that item are final and there is nothing they can do, given company policy. The message is "sure, we sold you a defective product but that's your problem, not ours" - based on the printed comment on the receipt. That response is not acceptable.Morons: last 20 years I've spent at least $100/year at HF. And, otherwise, that would likely continue for the next 10 years. To replace a product that they sold me for $5, would likely cost HF about $1. So, to maintain this anti-consumer policy and save a $1 for the bottom line, they have lost a customer that was likely to spend $1,000 over the next 10 years, resulting in a profit of $500. Save $1 and forego $500. Morons!I will never, ever spend another dime at Harbor Freight.Cheerz, Larry Grant
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