hardrockhotels.com Reviews
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2.5 / 5
Average user rating
36
Total reviews
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hardrockhotels.com Reviews
Read real experiences from customers of hardrockhotels.com.
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Shane
March 7, 2026
Was a very bad experience for both My…
Was a very bad experience for both My Husband and Myself. My Husband wanted to come home 2 days after arrival. We tried to get passed the unsociable People of the Hotel , Up thier iwn ass!!!!. Sfter 3 days saying Good Morning ss rhey got in the lift snubbing us like who do they think they are talking to us reluctantly saying morning back to us. I was like reallllyyyyyy !! . WTF... Are people really so rude and above the lower class people. Its all above different class people in this hotel. We paid for a buffet meal and before I sat My ass on my seat I was asked what I wanted to dtink.I was like what eh give Me a chance to sit down. But we were told where to sit that i wasn't comfortable with either. Right next to the black band rich toffs looking down at us. I felt sooooo belittled and uncomfortable. The staff never said Good Morning to us at breakfast so i decided to decline myself to as well.then we went on the 16th floor for a drink and the stage for entertainment I said the 1st night was a accident waiting to happen. And who should it happen to. Yes Me. I was walking over to the firepit and looking over to see if it was lit and boom. The stage i predicted happened to me where i fell over it lobbed my drink i diddnt want glass injuries to me but my ribs took it full belt. We spent the next night in our room watching a paid for on off film so crapppp it only let us watch hakf of it. Trying to charge our phone was only 3% time the next morning. The usb didn't work the other side the room the dispensers for the soaps were shit need new ones in there the toilet was leeking. I would've called it a 5 star room . Premier inn even git net flix but hard rock hotel if you pay All inclusive be expected to pay 30% more on top for your meals. And Family of 4 u are expected to have an open room for u and your kids. So never will we return her ever again. We are still having nightmares or it 3 weeks later. But the steskhouse across the road Amazing welcoming people to talk to and the food down to earth prices. Ive had to go sick with my fall from the stage still in pain recovery slow id say lost 3 to 4000 on a shit holiday.
Emil Nistor
March 7, 2026
Brilliant stay
Brilliant stay, an all around great experience, from the moment you enter, staff are over helpful and trying to meet any demands you might have, spacious and clean rooms, quality food and great drinks in the all inclusive menu, just want say a special thanks to Alexandru and Jon, for going out of their way to make our stay so much better, would definitely recommend to anyone who wants to experience luxury at a higher level.
Dragana Spasic
March 6, 2026
Hard rock hotel Maldives
We recently visited Hard rock hotel in Maldives. Although the setting was beautiful and it offered quite some opportunities for different activities, we were very disappointed with several things: staff not being transparent about offers at the hotel and island (had to continuously search for staff at the reception, even multiple times for the same thing), ants in the kids' beds (which they did not really care about), bad organization on the spot (toilets not working, safe not working despite their multiple attempts to fix it), too much reliance on the app that did not work, to mention a few. The way that dealt with requests did not give impression of a 5 star hotel. Besides this, everything is ridiculously overpriced.
Isabel Nuñez
March 3, 2026
Disappointing Customer Service
My stay at Hard Rock Punta Cana was overshadowed by a very frustrating and disappointing experience.I booked a package that clearly stated that a professional photo session was included and fully covered. There was no mention of additional payment required.Upon arrival, I was told the photo session was not included and that it was only a 20% discount. This directly contradicted my written confirmation. When I presented proof, the response from customer service was simply: “There’s nothing we can do.”I spent an entire day of my 3-day vacation going back and forth with different staff members trying to resolve the issue. Instead of relaxing and enjoying my stay, I was dealing with stress and frustration over something that should have been honored without hesitation.What is most concerning is not just the misinformation, but the complete lack of accountability and willingness to help. For a resort of this category, I expected professionalism and problem-solving — not indifference.Very disappointing experience.
Wayne Bradshaw
January 27, 2026
Fantastic.
Went with my wife and children and had an amazing time, the staff and the place is fantastic as well as the food. We went to the Tenerife one and had an amazing time and strongly advise that you go there.been a few Hard Rock locations and always excellent. Worth paying the extra for everytime.
YaYAbIsCiT
January 17, 2026
place bans you if you win cash
This place bans you for life for winning money, you know in their games that focus on losing or winning money? Scumbag company.. SCUM.
Drankstunter BV
November 1, 2025
Customer Care That Doesn’t Care
I reached out to Hard Rock Hotel Riviera Maya with genuine interest in booking several rooms for my family. I wanted to book directly through the hotel and even mentioned that it was my preferred choice among several similar resorts.Unfortunately, instead of receiving helpful support or a proactive offer, I only got a generic and unhelpful response referring me to terms and conditions — even though I hadn’t booked yet and was simply requesting a quote in line with their Best Rate Guarantee.Their reply also came 48 hours later, despite their stated 24–48 hour response window, and by then, the prices had already increased. The whole experience felt impersonal and dismissive, which is very disappointing for a brand like Hard Rock.
Sharon Forrest
October 20, 2025
If you want to throw away your money go…
If you want to throw away your money go to Hard Rock Hotel & Casino.I've never won a first spin bonus; it takes many spins to get a bonus; when you get the bonus nothing but disappointment. For example: the other day I was playing fifty cents on Sahara Gold. After 45 spins ($22.5) I finally won a bonus. I had to choose a box. I got the hold and spin. I was so excited, until I only won 1 ball and it was for fifty cent. I lost $22.5, so I could win fifty cents.Another time I was betting.$20 a spin on Olvera Street. Over $2000 worth of spins, not one bonus.You wouldn't believe how many times I've lost hundreds to finally get a bonus and the bonus was the current amount I bid. For ex I bet $5, lost hundreds; got a bonus won $5Casinos used to be fun, not anymore.
Karsten Andreasen
June 30, 2025
First I want to thank Hard Rock Hotel…
First I want to thank Hard Rock Hotel Marbella for all the money i saved.I haver never had such bad experience with service at the pools in this hotel.Waited for more than 1 hour to get drinks, waited 30 minutes or sometimes more to order, staff would ignore you when approached.All in all we saved money because of bad service and Har Rock lost money because of no Service.The rest of the hotel was nice, Nice rooms, nice breakfast.
Annette Guzman
June 25, 2025
Hard Rock Hotel and Casino Punta Cana…
Hard Rock Hotel and Casino Punta Cana has really lowered the bar. Service used to be great and the staff used to be on point at all times. This last time it’s almost like they don’t care. You seem to be annoying them when you request anything. There are barely any accommodations for the guests, nothing to make you feel welcomed or happy to be there. You spend so much money for such mediocre service. It’s truly a shame. It used to be our favorite resort until this terrible experience.
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