harrods.com Reviews
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4.1 / 5
Average user rating
5780
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for harrods.com.
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harrods.com Reviews
Read real experiences from customers of harrods.com.
Brands may not incentivize or pay to hide reviews.
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Jacelyn Edwards
March 23, 2026
Charlotte tilbury in the Metrocentre…
Charlotte tilbury in the Metrocentre have absolutely amazing staff! Super friendly that go above and beyond to make you feel welcome and that nothing is a problem! Thank you.
customer
March 22, 2026
Jerome was very helpful nothing was a…
Jerome was very helpful nothing was a problem held watch over for me as l was working away from home and couldn’t have sorted it.
Valerie Henderson
March 22, 2026
First class staff in both beauty department and Champagne bar.
HBeauty in the Metro Centre is a wonderful experience. Staff are very friendly, helpful and knowledgeable about their products.My first choice is to visit there.
S Bristow
March 22, 2026
A wonderful shopping experience
A wonderful shopping experience
Raksha Patil
March 22, 2026
Service by Ahmet is worth visiting.
Service by Ahmet is worth visiting.
Mark Massarella
March 22, 2026
I’m a long-standing Harrods customer…
I’m a long-standing Harrods customer Online and also their flagship store in London, if you want lovely helpful staff and quality products this is the place
Gina Sainato
March 22, 2026
Unforgettable
Bishoy, our salesperson was absolutely incredible! My daughter and I were amazed at how helpful and friendly he was. It’s a joy to purchase a Prada item but even better and more joyful when you have someone like Bishoy helping you. He truly made our trip to Harrods unforgettable! Thank you!
S yaz
March 21, 2026
Jellycat staff🙌🏽🙌🏽
A massive thank you to Jay, Cole, Marie-France & Isobel for being incredibly sweet and understanding of my situation! Honestly round of applause to them all for going out of their way to make my experience at Jellycat a pleasant and memorable one. I love the new Bartholomew Pilot Jellycat💖. Again, I can’t express my appreciation to them all, thank you so much!
Millie Thomson
March 21, 2026
I was assisted today in Hbeauty Glasgow…
I was assisted today in Hbeauty Glasgow by Boab. Very helpful and knowledgeable, a pleasure to deal with. 5 star customer service!
HANNA MALLARD
March 21, 2026
Poor customer service, lost of money
Imagine you go to the shop to buy 100 ml of perfume. The shop assistant brings you a box of perfume, you pay, go home, open the box, and realise that the bottle is only 50 ml, not 100. As a reasonable person, you go back to the store and explain that the salesperson made a mistake and sold you the wrong product, and that you’re willing to pay an additional £40 to get what you want. In my case, the manager ran out of the back room and immediately with unhappy face declared - NO EXCHANGE! telling me i was wrong by opening the box.. Sometimes I’ve received items I didn’t order instead of what I did order—for example, from M&S—and even if I’d opened them, they always refunded my money! In my case, the salesperson made a mistake by selling me the wrong item. It turns out... when I got home, before I was supposed to open the box, and read the fine print to see how many ml of perfume I’d bought, and return it if there was less without opening. I spent half a day traveling to the shop to exchange the perfume for a 100ml bottle, but I was quickly and rudely kicked out of the store. I understand that the manager isn’t a professional, because only a complete amateur could treat a customer so poorly. I’ll never forget that kind of treatment. Who puts people behind the counter who don’t know anything, who can’t even sell perfume properly?? Not happy and lost of my money by buying smaller size for higher price. `DATE of shopping - 18.03.2026 (check available)
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