hawesandcurtis.com Reviews
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2.4 / 5
Average user rating
2723
Total reviews
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hawesandcurtis.com Reviews
Read real experiences from customers of hawesandcurtis.com.
Brands may not incentivize or pay to hide reviews.
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Nicolas Schønberg
April 6, 2026
Stay away from the Oxford Street shop
Stay away from the Oxford Street shop, the staff is absolutely rude and unhelpful.
Imran
March 31, 2026
Stay Away from Hawes & Curtis
Order confirmed, payment taken — then suddenly my order was put on hold for a “security check” that was never mentioned at checkout.I was asked to wait for a random refund of less than £1 to appear on my card, find the exact amount, and email it back so they could verify me and release the order. I’ve never encountered such a long winded process with any other retailer.Cancelled the order and requested an urgent refund. Very disappointing experience.
Martin O
March 31, 2026
Missing items…
I ordered 6 items and only 4 items were shipped, when I reached out to Hawes and Curtis and global-e the company refused to issue refund or reship the missing items. I don't advise anyone to continue to patronize this company as their customer service is terrible. Hawes and Curtis / Global-e is not a reliable and is very mischievous, this is unacceptable. Global-e cannot be reached by phone which makes it very suspicious. I need my refund for items that were not shipped to me. I will leave a review about my experience on every social media platform till they do the right thing.
Steve Kienberger
March 29, 2026
Super bad quality very very cheap!
Super bad quality very very cheap!
Andrew Crockett
March 17, 2026
Made in Bangladesh
Purchased an Oxford shirt from Hawes & Curtis.Very disappointed to see it was made in Bangladesh while Hawes & Curtis claims to be a British heritage business.
Mark Bayer
March 14, 2026
Most inept customer service experience…
Most inept customer service experience - ever. I should have read the reviews first. H&C's website has a pop-up offer of a 15% discount. I entered my email as instructed. I received the promo code in my inbox. When I entered it at checkout, it didn't work. When I emailed H&C customer service, I was asked questions for which I'd previously provided the answer - IN THAT SAME EMAIL. Like "Was it full-priced?", "What's the order number?, "What's the promo code?" All of this information was ALREADY IN MY EMAILS to customer service. Because there's a several day (at best) lag in H&C response time, the whole process is aggravating. I was ultimately told to buy the item at full price and H&C would apply the code on its end, so I'd only be charged the discounted price. Surprise! Today, H&C emails me that my order has been processed - AT THE FULL PRICE. This is absurd - and H&C, if you (or your bots) come across this review, don't respond with one of the canned responses I've seen in other reviews here. Just fix the issue! Refund the 15% discount back to the same form of payment I used. It's sad to see a self-described respectable brand behave like a fly-by-night scam artist.
christine ursell
March 13, 2026
Beautiful prints / wonderful colour combinations .
I have now got over 40 of their printed cotton shirts - they are amazing value and the prints are so creative and colourful -wearing them makes me feel colourful and creative ! I spend time matching the colour in the prints to the trousers and cardigans that I buy - a process that gives me immensesatisfaction . I often get positive remarks from people about the shirts.Have been amazed at the poor reviews - I keep thinking how lucky I am to have found this retailer who brings me pleasure every day - the quality did have a minor temp dip some years ago but I think now is v good - maybe folk don’t want shirts that need ironing - I take mine to be ironed to a local launderette.
Harry Downham
March 8, 2026
Product was faulty and refused refund.
Product was faulty and refused refund.
Ben K.
March 6, 2026
Doesn't honor promotional offers
I received an offer by email to get any 3 shirts for $135. The email clearly said the offer expired March 8, 2026. I tried to order on March 4 and there was no way to activate the offer. I contacted customer service before March 8 and was told the offer was no longer available. This is very concerning. Where consumers attempt to purchase within the advertised timeframe, retailers are generally expected to administer promotions fairly and as advertised. This kind of behavior should turn us all off from ordering from this company.
Nick Pontt
March 3, 2026
Poor service - waste of time
The firm has high quality material, but dreadful sizing, and slow and inflexible customer terms and service. The reply below is incorrect. The offer of a replacement was incredibly unclear and poorly and incorrectly handled. The other point is that the customer service policy is almost an oxymoron - it should just be called a time-wasting policy of obfuscation. I can see that poor ratings are common for the company here. This would have surprised me initially but not after this dreadful experience.I appreciate the further offer of comms, but I have pretty much exhausted my patience and time with multiple emails and a very inflexible and essentially truculent approach. H&C can write to my email address should they wish to discuss again. It’s been a cornucopia of time waste and inefficiency.
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