hbx.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 227+ users reviewing HBX. Read verified ratings and real customer experiences on hbx.com before you order.
Related articles
3.6 / 5
Average user rating
227
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hbx.com.
Brands may not incentivize or pay to hide reviews.
hbx.com Reviews
Read real experiences from customers of hbx.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Bryony Sturrock
February 13, 2026
Bought a extra small tshirt said it was…
Bought a extra small tshirt said it was shipped half way then got an email to say there a glitch in the system and they did not have said tshirt in said size I ordered. Offered a different tshirt in the size I ordered. I declined, asked for a refund said it take 10 days to refund me it took 3 weeks to nearly a month. I emailed numerous times stating I hadn't received any refund. They kept ignoring me then a email say it was issued I didn't see it then they sent proof it was refunded then it still toom another 3 weeks so at this point 3months to issue a simple refund. Stay clear I would not use or recommend as they don't issue refunds straight away nor communicate properly it was infuriating and stressful trying to get through to them and I was seriously worried I wouldn't be issued my refund
maria santacruz
January 22, 2026
item stuck in customs, terrible support
My item got stuck in customs and HBX did nothing until i sent them 4 emails and 3 chats (BTW they have not replied to any of those emails to this day). They should not offer to ship somewhere and make you pay taxes where it's not even allowed to enter. Also, I have to write to customer service through their chat every day to get updates, and all they tell me is I HAVE TO CONTACT FEDEX MYSELF. I already tried, and FedEx told me only the sender can fix it. TERRiBLE CUStOMER SERVICE.
鄭立偉
January 6, 2026
Customer service staff is so good
The agent who's contacting the buyers and replying the emails is really kind, and they use my language to reply in a polite way. Thank you so much.
Thae Thae
November 18, 2025
Super helpful and on time
Super helpful and on time
Michael Lie
November 16, 2025
Nice, fun and good priced rc cars, but very bad support and some quality issues/defects
Their products are nice, having a good price and making fun.But several times i had defects or quality issues.So i opened a ticket (Banggood seller) whit all informations, photos, videos and a clear solution (defect part).But there are so much useless questions and waiting times that it took over 3-4 weeks till they finally ship something, which also takes so much weeks as froj Asia.So i contacted Haiboxing over their general mail with all details, problems and solution wanted.They even DON'T answer, even already 2 weeks and 2 reminding mails went out.Support sucks a lot!!!
kirenenko
August 20, 2025
Defective products cannot be returned
The item I received has severely stained my clothing. This defect has already caused me a lot of trouble, and I don’t even dare to use it anymore. However, I was only offered either a 10% refund or a 15% discount code, instead of being allowed to return or exchange the item. This experience makes me not want to shop at HBX in the future.
Jerr C
July 30, 2025
Zero response after sending me wrong items, it has been 5 days since my email and WhatsApp and nothing! Beware.
Sent the wrong item which cost me $1.5k with some cheapo clothings. Immediately upon receipt of package of wrong items, I followed their protocol to submit photos on email and also on their WhatsApp number, and it’s been 5 days and no replies at all from their email or their WhatsApp. Looks like scam site. Lousy customer service and not sure I will ever get my money back or my bag.
Hiroshi
June 26, 2025
Keshi – The Reaper vinyl
Subject: Inquiry on wholesale/restock of Keshi – The Reaper vinylHello HBX team,I recently purchased a sealed Keshi – The Reaper vinyl from your store and noticed the box label with code “RU172097.” I’m interested in sourcing more copies—could you let me know: 1. Is this an HBX-authorized import from Republic/Universal? 2. Will you restock more copies, and do you have a wholesale price or batch available? 3. Who is the distributor for this LP? (For example, Republic Records, Universal, or other licensee)I appreciate any information you can provide.Best regards,Hiroshi
이희인
June 2, 2025
The products they handle are excellent…
The products they handle are excellent and the customer service is very fast. I'm impressed.
Shaun C
May 21, 2025
HBX sent me incorrect items
HBX sent me incorrect items, and its label doesn’t even align with the items inside the bag. I was asked to return the items but the officers just asked me to wait for the labels, which never came. I had to reach out to them and the return process was cumbersome. Until today, I’m still unable to receive my items from HBX, cannot arrange for a return of items from fedex, and clearly no refund from HBX. It’s a package of SGD700+ but HBX doesn’t appear interested to solve the issue they themselves caused. Their service officers kept saying the same things and sounded like sucks to have bad luck like you to have incorrect things delivered. HBX’s customer recovery service is nonexistent. Avoid buying from HBX at all cost!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).