healthlabs.com Reviews
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4.1 / 5
Average user rating
4359
Total reviews
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healthlabs.com Reviews
Read real experiences from customers of healthlabs.com.
Brands may not incentivize or pay to hide reviews.
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James Mertz
January 15, 2026
I knew I was not going to get any help…
I knew I was not going to get any help from Health Labs, so I made an appointment for Saturday January 3 at an Edina MN facility referred to me by Health Labs. I went to my 9:00 appointment at 8:45 with the confirm number given to me on the Health Lab login account. When I was call in for my appointment I was told that the number I gave them did not mean anything and that they needed an order.I printed all the information from the account at Health Labs, and the confirm number, but I could not be seen. I called Health Labs, but they only way to reach them is by text. I left without any lab work being done.
Noelle B.
December 19, 2025
I live in NY and bought a basic CMP and…
I live in NY and bought a basic CMP and B12 test. When I arrived at labcorp I was told I cannot used the purchased test because the order comes from out of the state and because of state laws they cannot accept it. I find it irresponsible for them to be selling this test online to New Yorkers when such a law exists. Additionally I had to take a 20% fee cut on my refund even though they are the ones that messed up.
R B
December 12, 2025
Billing process
I ordered several tests through this company. Ended up being billed twice on my credit card. Their customer service is through texting which I feel by itself is poor service, but person texting with me said there was nothing she could do. Suggested emailing company which I did several times with no response Involved my credit card company for fraud and they reversed the charges.
Anthony Faiell
December 5, 2025
20% charge for ANYTIME cancellation
I ordered a mycoplasma/ureaplasma test. Fairly standard test. Except, upon further reading, I realized that it only tested for mycoplasma hominid and ureaplasma urealyticum. This was NOT made clear before ordering. And those are not even the most common species of those two genus. The test was going to cost $150 for incomplete information…So I called them to cancel the test. First off, they said they can only issue refunds over text? So I texted, and they said I could either put the money towards some other test of theirs, or take a 20% cut to cancel… 20% to cancel an order I had made less than 30 minutes prior. I’m guessing this is why they only do it over text, because my mouth basically dropped to the floor when I saw that. So yea be aware that they will falsely advertise testing. They sell incomplete testing using ancient technology. And be very careful what you order, because they will take 20% of that cost to cancel… claiming it’s some doctor fee for signing the order.
Alex Larson
November 15, 2025
Very uninformative. Waste of money.
Results came next day. But information was pretty much useless because there is no numbers for each value. It just says "normal# or "abnormal ". I definitely will not use this company for my health labs ever again. Just go directly to LabCorp and buy test directly from them. Waste of money. Even their graphics design is so poor and not informative. Hate to waste my time and money.
CAROL
October 31, 2025
Everything is ELECTRONIC. NO REFUNDS
Everything is electronic. I made an appointment for a blood test. Got a confirmation number and paid. Showed up at correct time with printout ofrecwipt & confirmation order. No record of my appointment. No way to get a refund. Told online to make another appointment but to do this I had to pay again. I disputed this charge with my credit card company. It's interesting that HealthLabs does not post any reviews on their website. Most legit places do. You have to go to a 3d party site to review them. I think this is a sketchy company. I would never recommend them
Fritz Cambier-Unruh
October 17, 2025
False information about booking a walk-in
I booked a test online. The website said that I could walk in to get the test, I did not need an appointment. When I went to the testing location they said they were booked and could not give me a test. The problem is that I was leaving the US the next day and did not have time to go to another location. I asked HealthLabs for a refund but they said they would still charge me a 20% cancellation fee. Despite the fact that it was their false information on the website that caused the problem.
Pat
September 20, 2025
No human to talk to
No human to talk to, only text. That person was not helpful. My report only read normal and abnormal. No real numbers
Will Mendelson
September 12, 2025
LACK OF TRANSPARENCY
LACK OF TRANSPARENCY, SHADY PRACTICES
Karina
August 27, 2025
Inhome visit Not convenient at all
Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales team. In home visits are charged per person (not once per house hold) this info was incorrectly given by associate on website. It took about 50 sms messages to combine two bookings (couldn’t talk to someone) and then the day of appointment they cancelled one of my visits because “they don’t do under 5 yrs old” for home visit - which they didn’t tell us during booking (they had her birthday) or when I asked about this prior to booking. Horrible experience with their customer support team and booking process. The actual home visit itself was easy but like I said we didn’t get the service we asked for and it was so much effort to book in the first place
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