henrys.com Reviews
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2.0 / 5
Average user rating
65
Total reviews
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henrys.com Reviews
Read real experiences from customers of henrys.com.
Brands may not incentivize or pay to hide reviews.
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Adrian S
January 26, 2026
The greasy car dealership of camera stores
I don't know how they're still in business. They're like if the car dealership everyone hates having to deal with was a camera store. We'll be opening up a complaint with the Better Business Bureau later.Their customer service is terrible, and little things on their website that would make a big difference to the customer experience aren't done. Little fees get added on at check out that aren't mentioned before that. Things are advertised on their website with prices included, that you can't spend gift cards on, with no notice of this. I promised myself after my first experience with this company I would NEVER go back, unfortunately, my partner didn't get the memo and bought me a huge gift card from them for Christmas. And every single day I check Henry's website and hate my life because of this gift card. The one item I did find, that I thought I might like, ended up being sold out by the time customer service gets back to me (which takes days between replies).Knowing I have to deal with this company makes me miserable and it makes me feel really guilty that my partner wasted her hard earned money on supporting this place because thought she was doing something nice.Stay away, and don't buy your partner gift cards to this place. There are other, far more transparent, and more fair camera shops that deserve our support. Not this place.
Delia Morton
January 20, 2026
I cannot say enough positive things…
I cannot say enough positive things about the 3 staff at the Oakville Henrys location I just visited to get my camera fixed. They were pleasant, helpful, resourceful and persistent to find a solution to my problem. Rare customer service these days. Thank you Henrys.
Bethany Bekolay
January 19, 2026
they'll take your money and run
Ordered a camera off of Henrys.ca recently. The camera was much lower quality than described. Customer service never responded and now I'm out $100. Do not buy from them!
Hamed K.
January 14, 2026
No customer service after sales!
This review is specifically about online orders placed through henrys.com, not in store purchases.I received the wrong product for an online order and was unable to get support to resolve it. Phone support has been removed. The advertised “live chat” does not connect to an agent and silently creates a ticket with no response. Emails and web form submissions go unanswered for days.Despite providing full documentation and following all instructions, there was no acknowledgement or human response within the stated timeframe. At this point, the only remaining option is a credit card chargeback.This is not acceptable customer service for an established retailer. If you need support, accountability, or timely resolution, I strongly recommend not ordering online from Henry’s.Buyer beware, a terrible experience!
Shannon Smith
October 23, 2025
No customer service whatsoever.
I was a client at Henry's for over two decades. Never again. I have spent tens of thousands of dollars there as a professional photographer. They no longer have any customer service. They use a fly by night delivery service (Uni Uni) whose customer service is even worse than Henry's if that's even possible. I cannot get my order and I cannot contact a human at either the delivery company or at Henry's. Henry's no longer lists a phone number. You cannot contact anyone for support. You are literally on your own with no recourse. Worst experience I've had in years. I will never, never, never do business here again. They should be embarrassed.
Brian Ackin
October 20, 2025
Non-Existent Customer Service/No Confirmation of Order
Ordered a camera and lens online. Big mistake. The website glitched and they charged my card but there is no confirmation of my order. There is no PHONE customer service, which is just ridiculous. The online 'live' chat is not even close to live. Their email says I need to wait 2-3 business days for a response. I mean WTF. This is Canada's crappiest camera store. Go to Vistek.
Sean
October 18, 2025
Scam
I bought a used camera on the website; paid for it and everything. Only to be contacted a few days later saying the product was unavailable, most likely it has already been sold to someone else. Terrible experience.
Shannon
October 9, 2025
I've never had an experience with a…
I've never had an experience with a business like this before. I ordered a camera from Henry's online weeks ago and they have completely ghosted me. No customer service line, no responses to email or their web chat! They've charged my card in full and I have no idea if/when I will be receiving my order. I bought this camera for a once in a lifetime trip later this month. I can't believe this is a Canadian-owned company. DO NOT buy from Henry's online!
Steve
October 2, 2025
Useless ordering service, useless customer service
I ordered a lens that is supposedly in stock. It has been two weeks and it still has not shipped. Their customer service in non-existent. Three emails and no response. Tried their chat line but nobody home. DO NOT BUY ANYTHING FROM THEM!!
Isabelle Bertrand
September 27, 2025
Just adding up my experience to what…
Just adding up my experience to what was already said here. Awful experience. I ordered 3 lenses from the website last Sunday. Site kept on crashing everything I was trying to submit my order so I gave up but then the fraud dept from my credit card called saying one payment went tru and they blocked 2 other transactions. So that part was then sorted out. One payment of 1083$ was completed. Then I thought it was bizarre I didn’t receive anything from them. A confirmation or an invoice, nothing. I waited few days and still nothing but still the money gone from my account. So I called. I was surprised the person on the phone barely listen. When you buy something you expect costumer services. So all he said is to go inline send a message and it could take 48 hours to get a response. That’s it. I found the experience very unpleasant indeed.now I am trying to get support via online support but I get responses from AI. Not exactly what I need. I guess I will try to get this cancel via my bank and for sure never deal with that company anymore.
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