hobbylobby.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 155+ users reviewing Shop Hobbylobby. Read verified ratings and real customer experiences on hobbylobby.com before you order.
Related articles
1.8 / 5
Average user rating
155
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hobbylobby.com.
Brands may not incentivize or pay to hide reviews.
hobbylobby.com Reviews
Read real experiences from customers of hobbylobby.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Catherine Meeks
January 22, 2026
Hobby Lobby online delivery scam
Hobby Lobby has changed from delivering with FedEx to delivering Amazon Logistics in my city. Unfortunately, you can't give delivery instructions and you can't access the delivery photo. My order was marked as delivered but wasn't and they won't refund me because a delivery photo exists. They won't show it to me though so who knows where the package was left.
Benjamin Leibold
January 20, 2026
Ordered a board game online over…
Ordered a board game online over choosing Amazon. Turns out they use Amazon to ship their products. No big deal… package arrives and it was a completely different Amazon order that I had placed via Amazon. No board game in sight.I reached out to Hobby Lobby directly and they gave me the run around to email them directly. They made it sound like they’d figure it out for me. Turns out because the Amazon guy took a picture of a random package and posted it to them that they claim they can’t do anything. They won’t refund me, and they won’t send me a new product.No wonder big box retail is going out like a bad habit. I will never shop here again.
Alec Kumlin
December 30, 2025
Maisto needs to go
I purchased the Maisto snap-together Lamborghini at Hobby Lobby as a gift for my 8 year old grandson. It has 34 parts. My grandson couldn't complete anything but the tires, and I had to complete 3 of the 4 hubcap connections, breaking one of the tabs off in the process. After 2 solid hours, I'm at the table and my grandson is long gone. The final piece will not completely snap at each of the, I don't know, eight various and unidentifiable snap points. Not sure who is capable of easily putting these together, but this product should really not be anywhere near a casual model car enthusiast and definitely should not be used to introduce young children to the joys of model cars.
Chaz J
December 1, 2025
Cashier Terry B. @ Store #23660 was nasty!
My wife and I went shopping at the 23660 US Hwy 19 FL store on Black Friday. Our cashier Terrie B. was very rude and hostile when my wife simply ask her to make sure our item was marked down 50%... We did not make a big deal out of it. We knew it was busy. When we left the store, we both said to each other- "she was nasty!"
SGM
September 29, 2025
UPDATE to Horrible co...3rd time I received defective items…
UPDATED to 3 star: after I filed complaint thru BBB stating if i don't get refunded for ship portion of damaged goods, then all my business will be thru Michaels, so they can either refund me the under $5 cost for the ship portion or lose all the $$ they have been making off me every year on every holiday....so I now got refunded today. From now on, if I am ever able to actually go to one of their stores, (difficult since i have no transportation and can only go if i hitch a ride with someone), that I will only shop there if I can actually SEE what i am buying...pretty much done with shopping online thru them because it just isn't worth the hassle!).------------PRIOR 1 star review:3rd time I received defective items when ordering online, and every time there has been an issue jumping thru hoops until finally got refunded, but every time they would short you a penny!? what's that about? This time bought 3 old fashioned print xmas wood decor blocks only to have them arrive smelling toxic/like was doused in turpentine. I contacted them telling them I needed a refund and gave them price, but also that they needed to refund a portion of the ship charge because the remaining 2 items i ordered were just cheap add ons that came to only $4.36 (that's with the tax), so them charging me $7.95 for an order where the bulk of it was damaged, is totally unfair....since i never would have ordered the the other 2 items (small rubber stamp and a sheet of stickers) and pay almost twice their cost to ship!...that's insane! Yet not only didn't they refund me any of the ship charge, totally ignored that part of my email....just sent email saying to toss defective items and their refund (again) was a penny short and no ship charge refunded. I have shopped online every holiday, NO MORE! Even my husband says enough is enough (prior order was for a large folding shelf unit that arrived in a box taped up with cardboard pcs added on...like someone else had opened it already, and inside every shelf was either cracked or falling off, and all the screws that were supposed to hold the shelves on fell out of the box...why you would even ship out such JUNK is beyond me!). After that fiasco i THOUGHT i would be safe just ordering small decor items....well after getting this toxic smelling 'made in china' garbage, which I paid shipping on that I'm not getting back, I am SO DONE with this co....who BTW isn't really Christian anymore, since the owner/founder SOLD it...he's only on the board now, but retired, so not even running the co. anymore...which explains the HORRIBLE RATINGS Hobby Lobby now gets online on every Review you can find on them! AVOID at all costs, and like others said, shop at Michaels, because even online, if you get damaged goods, PHONE them and they IMMEDIATELY refund you (back to your cr cd....not a 'gift card' like hobby lobby does, where you're forced to have to spend your money back to their store!), and they send you a prepaid return label, and if item is too heavy to drop off at USPS or UPS etc., they will schedule a pickup for you, or if damaged, they usually tell you to just dispose of item. But as far as Hobby Lobby goes, they are DEAD TO ME!!!
DR
August 7, 2025
I ordered online and the package didn't…
I ordered online and the package didn't show up - they refuse to refund. Don't buy from there.
TMC
July 6, 2025
Great company and love to shop in their…
Great company and love to shop in their stores
Ashley Martin
June 1, 2025
Did not care about me at all
I loved arts and crafts and they have anything u could want which is a plus but I went the other day and was getting a bigger container for my stuff and I thought it latched closed and also had handles bc it was big and I was wrong. It crashed down on my foot leaving me bleeding and bruised when I asked the manager up front for a band aid so I didn’t get blood anywhere or on my sandals she said no. But she said they had some in the fabric section. Like ugh my foot hurts I don’t wanna walk all the way back there and that was it. No concern no care at all I was hurt. If I go back it’ll be to a different store out of town.
Lindsay c
April 25, 2025
verbally assaulted, belittled, and mocked by HB cashier
SoooI just got verbally assaulted, belittled, and mocked in front of a large group of customers at hobby lobby downers grove IL BY AN EMPLOYEE!!The employee almost assaulted me. I just called their corporate office crying my eyes out .. She called me too poor to shop there adn made comments about my appearance!!we will never EVER Shop at that store again. This is unbelievable. I'm still in shock at how this happened and quickly it escalated .. I know I should not be shopping there, trust me, but i needed curb chain bc i ran out and have to ship something today. Yes i returned everything .
Anna
March 24, 2025
Their website is blocked from accessing…
Their website is blocked from accessing from Europw
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).