hooverdirect.co.uk Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 5,475+ users reviewing www.hooverdirect.co.uk. Read verified ratings and real customer experiences on hooverdirect.co.uk before you order.
Related articles
4.1 / 5
Average user rating
5475
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hooverdirect.co.uk.
Brands may not incentivize or pay to hide reviews.
hooverdirect.co.uk Reviews
Read real experiences from customers of hooverdirect.co.uk.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Nala Mil
March 21, 2026
Good product and value. Bought it on sale
Just tried it on my bed and sofa after taking delivery from Costco. Works very well for its size. Best part is the filter is washable
Emma Turrell
March 21, 2026
Awful customer service
Awful customer service. Purchased a washing machine only 4 weeks ago, that has an intermittent fault. Hoover seem to be finding any excuse as to why it is 'not their fault'. Including the fact that I am not ensuring I put exactly 11kg of washing in the machine..... who actually weighs their washing first!!! If they send an engineer and the fault isn't there on the day, i will have to pay for it! (Fault is intermittent!!!!!) Poor quality product, bad customer service. Will not purchase Hoover products again.
Sea Horse
March 12, 2026
cordless vacuum with limited life span
The cordless vacuum arrived fine and worked perfectly for exactly 1 year and 5 days. Stopped working and now Hoover have said it’s out the warranty so they can’t do anything.Shame on them. I’ve had a Henry for 8 years and it still works perfectly. The cordless Hoover vacuum cleaner was a convenient machine for little spills and quick cleans (not deep cleans) so should have lasted much longer than it has. Now I need a new cordless vacuum cleaner and I know which make I will not be buying.
Diane
March 11, 2026
Things got even worse.....!
Things got even worse after my last review. Was told an engineer was calling between 2.14 and 4 .14 on a Sunday afternoon to fix my dangerous washing machine with broken glass inside as the door had shattered for no apparent reason through the night, days previously. He arrived at 8,30 in the morning ...all on the many cameras we have around, with no parts whatsoever...He explained it must be a stress crack in the glass or a zip might have hit the door. There were only towels inside! He took photos. I had already sent these to various hoover departments. I was left waiting again with jagged edges of glass on the door. I wanted to remove the machine from the house but was told not to. The report he then apparently gave his superiors differed greatly from what he told me. The machine in question is only 7 months old but is now useless and my washing is piling up........the time wasted by an incredible number of people is unbelievable and I am losing the will to live! I am waiting for the response.....they understand my frustration.....they really dont
Mr Adnan Ali
December 31, 2025
I bought a 9kg washing machine from…
I bought a 9kg washing machine from this company in October 2024 and while delivering it, the engineer broke the machine's pipe in front of my eyes while working at home and took the delivery back to the depot and then disappeared for 15 daysWithin just a year, the washing machine tub spins like someone is dancing at full volume. My experience with this company has been very badAs for the delivery, I was very disappointed with the delivery as well ☹️
Irena Macleod
November 28, 2025
Ordered a washing machine due to be…
Ordered a washing machine due to be delivered on 2nd Dec, today 28th Nov delivery cancelled with no explanation and no new delivery date given!Terrible service from what I THOUGHT was a REPUTABLE Company.This was ordered on the 10th Nov.
Jane Hewitt
November 25, 2025
HF4 Cordless Hoover
Great Service and great hoover!
Kenny
November 18, 2025
Failed to comply with agreed delivery date
for a vital domestic appliance like a washing machine there should be no deviation on delivery date when you are being charged for the service. Very disappointing that the agreed date has been changed. Not happy at all. Useless service. Ordered on 14/11/25, agreed to delivery 20/11/25 now cannot comply and will be 25/11/25. Where's the compensation/recompense for inconvenience and external laundry costs.... not good
Glen Miller
November 14, 2025
Dont be fooled by the 4.2 rating!!!!!!!
As the title of this review states, don'e be fooled by the 4.2 rating, as those positive reviews/ratings are clearly from people who have not yet experienced an issue with their purchase/product because thats where theyre trouble will begin!I am in total agreement with the majority of the 1 star reviews, in regard to this being the worse customer service ive had the misfortune to deal with!!! The only direct phone number gets you a department that is of no help, and they advise you to contact a different department, which can only be done by email only, which is convenient, as it enables them to do well nothing, unless you write, write and write again.I have to admit that after 2 months, i have received my refund but believe me, there have been times where i felt like giving up, with what was the most difficult of processes, which i think is their aim.I will never buy another Hoover or candy product, as both products and the customer service are sub standard.
Jenny
November 10, 2025
Absolutely terrible customer service
Absolutely terrible customer service. The vacuum never turned up. There was no number to phone, only an email address and even then it took them over 48 hours to respond. Never did receive a refund for an item that never came. Opened a dispute with my bank. Would never buy from this company again.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).