houseofstaunton.com Reviews
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4.1 / 5
Average user rating
43
Total reviews
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houseofstaunton.com Reviews
Read real experiences from customers of houseofstaunton.com.
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Tim
March 16, 2026
These guys have the worst policies
These guys have the worst policies. Doesn't let you cancel an order that hasn't been processed or sent. Expects you to pay for return on an order they haven't even sent yet AND you have to pay for a 25% restock fee for their incompetent service and disastrous policies.Imagine not letting you cancel an order before they’ve processed or sent it. I have receipt in my shop app that shows it hasn’t. They are sharks and don't care about their customers and just want to take your money. Stay clear.I took my business to Royal Chess Mall instead. Wish I had came across them first.For the House of Staunton, take note and learn from your competitors. Yikes.
Robert Stoehr
March 13, 2026
The chess sets are beautiful
The chess sets are beautiful! I have purchased sets from them for years. Although, recently I had made two separate orders roughly 2 months apart. Both orders contained the wrong addresses. Both had the same wrong address. Both were said to be undeliverable! I paid $16 for shipping and now I had to call and complain. They did call FedX and had the address corrected. But, I needed to wait another day. I do not know how this happened? They told me that they are looking in to it? They said that the first time. Now they said it a second time! Shawn, you used to much better than that! What the hell has happened?? Anyone else have the same experience?
Vance Dell
March 6, 2026
Excellent selection and high quality…
Excellent selection and high quality throughout. I was so initially impressed by the chess items that I splurged and bought a chess table. Love it!
Frank Zwielich
March 6, 2026
Exceptional Quality
The chess sets and boards are of really exceptional quality. Some of them cannot be purchased in any other shop in the world.
Paul Graves
March 6, 2026
Hit or Miss!
HOS has very good deals on certain books, of which I have many. An excellent selection of multifaceted chess sets is available from them, but sadly, there is a repeated, and therefore expected flaw from them. The felt pads are very often not centered, or too big for the piece itself, or even of inferior quality in comparison to the rest of the piece, and all of these issues have no business being on the bottom of multiple-hundred dollar sets, as I have purchased and experienced, multiple times. This shameful flaw must be remedied!
Hugo Vazquez
March 6, 2026
Unexpected return
After a difficult experience with Mexican Customs that resulted in my original set being returned, the HoS team really stepped up. They provided store credit for the return and honored my original discount on the new purchase to a US address. As a long-time customer with around $700 in purchases over the last few years, they even offered free shipping as a loyalty gesture. Very thoughtful and attentive customer service—they turned a frustrating situation into a great experience.
Ruben Salcedo
March 5, 2026
My one stop for all things related to Chess
I consider The House of Staunton, my go to place for all chess related needs.The informative shared articles on history and gameplay are icing on the cake.Thank you for honestly and sincerely supporting this wonderful game!
Marc Edge
March 5, 2026
Always had great service from House of…
Always had great service from House of Staunton
Patrick Blahut
March 5, 2026
Received badly damaged merchandise
Received an attache case with a broken handle (not slightly irregular as advertised; totally broken in two pieces . I wrote to inform customer service of this issue; received no response whatsoever.This comes as a complete surprise to me, as I've purchased many items from this business over ~30 years.
Martin
March 5, 2026
Staunton Chess was willing and able to give me a good deal.
Staunton Chess was willing and able to help me get the best discount deal on my recent purchase of "The Bobby Fischer Ultimate Tournament Series Plastic Chess Pieces - 3.75" King" with a 20%-off code, and a discounted "Wooden Tournament Chess Board" with free shipping!! It was shipped and arrived quickly. The chessmen are my new favorite.
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