hsastore.com Reviews
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2.7 / 5
Average user rating
1205
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hsastore.com.
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hsastore.com Reviews
Read real experiences from customers of hsastore.com.
Brands may not incentivize or pay to hide reviews.
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Kristen Dewey
September 10, 2025
This place is a scam
This place is a scam. Look at their BBB page. I placed an order and an item was never delivered. After reaching out to support for a refund, I was “given” store credit. Which means they sent me an email saying I had credits, but no way to apply them to orders. They are not responding to my support requests now.
chestnut
August 20, 2025
Terrible company
Terrible company. They make you reach out to them if you want a return, and then they don't give you the label you ask for. I don't think a single thing someone has bought has ever been returned. DO NOT BUY
Andra Braden
April 17, 2025
Excellent customer service
Was concerned about them not having enough products for middle age group so I did a survey. The president of the company sent an email thanking me and making sure I was aware of new products added to the site but also many products I wasn’t aware the site already had. He was professional yet courteous and very conscientious about what I was looking for.
Katie Wall
February 13, 2025
Highly disappointed
Highly disappointed! I ordered the bracelets my my husband and I a month ago and still haven’t received my order! They sure did take the money for it!
Chyinpa
December 11, 2023
Just OK. Pay attention to the prices.
Pros: good selection of products, fast shipping and easy shopping/checkout experience.Cons: Way overpriced. The things that I have purchased were marked up considerably and it's much less expensive to take your hsa card and purchase the items at the store. For instance, a 44ct pack of overnight training pants is $44.99 on the HSA site. Same brand, size, and count is $29.99 at Target, Walmart and other stores. Honestly feels like I'm wasting money using the funds in the HSA store -- you get a better bang for your buck by purchasing items elsewhere, at least for the items I buy.
Charris Champine
August 15, 2023
I came across the HSA online store
I came across the HSA online store, looked extensively, then decided to try an order. I'm pregnant and was relying on the items. Once my order was placed I got a confirmation email. Everything said 5-7 business days to ship. I waited 7 days (checking my email and account), no emails ever sent and nothing changed on my account. I decided to use the chat to ask about it. I was told that my order was flagged for fraud and canceled. With every question, I kept getting "I know how disappointing it must be to have your order canceled". Finally I said, "that doesn't state why my order was flagged as fraud". The answer I got? To call. So I'm done with the site. Some people may have good experience, but that doesn't seem to go for me. Nor was it helpful trying to ask.
Sharon
June 19, 2023
CHECK EXPIRY DATES when you receive your items. If they are close to expiry, contact HSA. Don't let them get away with selling almost expired items.
Or better yet... Order from a diffent store! Be very careful with this store. I purchased enough of a product to last about 2 years. Found out that these items expired after 4 months of receiving. When I realized, I contacted them. They refused to do anything for me because it was past their 30 day policy. In my opinion that is very dishonest. Clearly this store tries to sell items close to expiry and hope people do not notice.
SR
February 6, 2023
Don’t bother with the “Perks” rewards scam
Don’t bother with the “Perks” rewards program.. in order to actually redeem your points, you have to build them up to earn a reward… but the points expire after only 180 days/ 6 months.. what’s the point?? Why create a points savings program where you can’t actually SAVE up the points?? You would literally have to spend at least $350 and then purchase something else within 5 months just to save $10. If you are spending that much, that often, on this site, you don’t need to save $10. It’s just a scam to get you to spend more and not save any money.
Eve
December 23, 2022
Wasteful Company & Terrible Customer Service
I was told that in order to get my perks points for the $600 order I made this morning (not even 12 hours ago) I would need to return the box the HSA Store just shipped out (I got a tracking number this evening so the box is on its way), then create a loyalty perks account, reorder the same items, and have these items reshipped to me just to get my points! What a waste of resources & terrible customer service! This issue could & should have been fixed with a few clicks on a computer. Such a shame. :( I have screen shots of the conversation to verify this review.
rad alkiek
December 17, 2022
I just bought a stethescope but I asked…
I just bought a stethescope but I asked to return they gave me return number but Said they well review to approve return however they never issue return label. I emailed them and chatted with them few times and promise to email me return label but never done so. they keep lying. this the worst experience do not use them.
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