hubspot.com Reviews
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1.8 / 5
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1043
Total reviews
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hubspot.com Reviews
Read real experiences from customers of hubspot.com.
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Jack Tallott
February 23, 2026
Do not trust
As soon as we signed the contract, all service disappeared - support goes weeks without an unprompted update, features quietly disappear behind paywalls, no solutions offered.Would recommend going with one of the newer startups, this along with Salesforce, Zendesk etc are dinosaurs that can't keep up anymore.
Charles KLHK
February 18, 2026
HubSpot has a lot of features
HubSpot has a lot of features, but it feels too complicated. There are so many menus and settings that it’s hard to use, especially if you just want something straightforward. It can be powerful, but the complexity makes it frustrating.
Kyrie Sutton
February 13, 2026
We switched from another CRM hoping for…
We switched from another CRM hoping for better automation and easier reporting. HubSpot CRM does deliver on basic automation and the workflow builder is fairly intuitive once you understand the logic. Still, there’s a learning curve that caught us off guard. Our team needed more training than expected, especially around segmentation and list management. We will still continue using though as it gets the job done.
Erika Thomas
February 13, 2026
I would call HubSpot CRM good but not…
I would call HubSpot CRM good but not amazing. It handles contact management really well and the activity tracking is probably my favorite part. I can quickly see who last spoke to a lead without digging through email threads. Where I struggle is with pricing as we grow. Every time we look into adding more advanced features, we hit another paywall. Also, some parts of the UI feel a bit crowded now that we have more pipelines and custom properties. It’s dependable, just be ready to invest time and money as your team expands
Steven Martinez
February 13, 2026
Automation of their services
Sequence and workflow automation works fine but it is still breaks due to Api integration with third parties.
Isaac Gauthier
February 13, 2026
We adopted their CRM mainly for better…
We adopted their CRM mainly for better visibility between marketing and sales. I do appreciate how contacts flow from forms straight into the CRM and how marketing activity shows up on the contact record. That alignment is a real plus. The downside is that once you start layering in automation and attribution reporting, things get confusing quickly. Some metrics look great on the surface but take effort to truly understand. It sometimes feels like you need a dedicated admin to keep everything clean. It’s helpful, but not exactly low-maintenance
Ian
February 13, 2026
Absolute miserable experience
Absolute miserable experience. We've been using Hubspot for a few years and whenever we ask about features, they claim the developers are working on them and that they plan to release it soon. Then upon checking the Hubspot forums, you can see that these features have been requested for year with no progress. And while you wait, Hubspot is always finding ways to charge you more money. And to make matters worse, they've now discontinued the callback feature for support. So you pay them more and more money, wait for features that never come and jump through more hoops just to get support. Great business!
Sunny Nunan
February 12, 2026
Serious Concerns Regarding Withholding of Customer Payouts
We have been a long-time HubSpot customer at the enterprise level and have built significant infrastructure around their platform. For years, we’ve appreciated the power of the CRM and the integrated tools. It gives me no satisfaction to post this. We love much about the platform.However, our recent experience has been deeply concerning and financially destabilizing.HubSpot is currently withholding payouts from payments collected from our customers through HubSpot Payments because we are one month behind on our subscription invoice.To be clear: these are funds paid by our clients for services rendered. Those funds are being held, and their release is being conditioned on bringing our subscription balance current.Importantly, HubSpot has not applied these funds to our outstanding balance which we initially thought they might do which is completely reasonable. However they are NOT executing a contractual right of offset where payouts are deducted and applied toward the subscription invoice. Instead, the funds remain withheld and inaccessible while the subscription balance remains due.This has created a circular and unsustainable situation:• We cannot access customer payments• Without those funds, we cannot satisfy the outstanding subscription balance• Without satisfying the balance, payouts remain withheldAt no point have we been informed of fraud, compliance violations, chargebacks, or risk flags. The withholding appears to be tied solely to subscription arrears.We fully understand a company’s right to suspend service for non-payment. What is far less clear is the authority to withhold third-party customer funds as leverage for collecting SaaS subscription fees, particularly when those funds are not being applied to the outstanding balance.We have repeatedly requested:• The specific contractual provision authorizing this action• Confirmation of whether this is a risk-based hold or a setoff• A timeline and resolution path• A senior-level conversation to address the issue constructivelyTo date, communication has lacked clarity and urgency, and the matter has not been escalated despite the serious operational impact.For small and mid-sized businesses, cash flow is oxygen. When a platform that manages both your CRM and your customer payment processing withholds funds without a clear and collaborative resolution path, the impact is severe.We are not posting this lightly.We value the HubSpot platform and would prefer to resolve this privately and professionally. However, transparency matters, especially when financial controls directly affect a business’s stability.If HubSpot leadership is monitoring customer feedback channels, we welcome an executive-level conversation to resolve this promptly and restore trust.
Tiffany Hinton
February 12, 2026
Overall it's pretty decent
The pipeline view is straightforward and easy for new reps to understand. Email sequencing is useful too, especially for outbound follow-ups. Where HubSpot falls short for us is flexibility around complex deal structures. We manage multi-product sales cycles, and customizing everything to match our process took a lot of trial and error. It’s reliable and will get your work done for sure.
Matthew
February 12, 2026
I have mixed feelings about Hubspot…
I have mixed feelings about Hubspot CRM. It's not bad at all, just requires more planning and admin time than we originally thought. On the one hand, the interface is clean and I like how everything from emails to calls is logged in one place. It definitely helped us get out of the chaos of using multiple disconnected tools. On the other hand, it can feel a bit overwhelming once your database grows. There are so many properties and customization options that data gets messy quickly if you are not strict about governance
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