hugoboss.com Reviews
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1.5 / 5
Average user rating
1494
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hugoboss.com.
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hugoboss.com Reviews
Read real experiences from customers of hugoboss.com.
Brands may not incentivize or pay to hide reviews.
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Yassine S
January 31, 2026
No dustbag delivered.
They offer suits including dustbags. They state so clearly on their website and productdescriptions. They delivered my suit without dustbag and just in a plastic wrapper kind of thing. When I contacted customer service they said: We ran out of stock and nothing is being sent with dust bags and ended with a standard answer: "we apologize for the inconvenience, and appreciate your understanding".So what is the solution? Nothing. They still advertise the suits with dustbags, but sending them without. The custumerservice is horrible. You can buy a dustbag online for like 10 euro, it's not a big deal. But it's about the principle. You say you offer it with, you should send it or you should contact me beforehand and explain the situation and then i would understand them. But they didn't. I've been shopping with Hugo Boss for a while now. But not anymore. You just lost a loyal customer.
R S
January 27, 2026
Ordered trainers online
Ordered trainers online, and when they were delivered, inside was a bottle of water.......no trainers.Have been calling customer service number for 3 weeks now, and you get a message telling you the phone lines are switched off due to high demand!!!!3 bloody weeks.Sent numerous emails with no reply.Went to Cheapside branch in London for help, who called the same number and then told me sorry, cannot do anything as you purchased online.So, now it looks like i have bought the most expensive bottle of water ever.Will NEVER buy from these con artists ever again, whether online or instore. Absolute con!!
AIFHELI MAFALA
January 25, 2026
First-Time Customer Disappointed – Orders 75347067 & 75462455
As a first-time Hugo Boss customer, I’m honestly disappointed with the service I’ve received.I ordered two pairs of shoes (orders 75347067 and 75462455) and was surprised to find that neither pair came with dust bags. For a premium brand, this was unexpected and disappointing.I contacted customer service via email to resolve this, but all I received was an automated response. Since then, there has been no follow-up, no update, and no resolution. The lack of communication has been frustrating, especially as this is a very simple issue to address.I travel frequently and rely on dust bags to protect my shoes. I also made it clear that this matter is time-sensitive, as I will be leaving the UK soon, yet I’ve heard nothing further.The shoes themselves are great, but customer service is just as important as product quality, especially for first-time customers. Unfortunately, this experience has left me feeling let down.I hope Hugo Boss will reach out and resolve this promptly before my departure.
customer
January 24, 2026
Unable to telephone them because there…
Unable to telephone them because there voicemail is full is a joke(2 days of trying) something which could take 1 minute will take a hour and a drive
John
January 23, 2026
Hugo Boss Mexico, are you there?
More than 20 days after placing my order, I still have no delivery and no response from Hugo Boss Mexico. I opened a support ticket on January 17 and never received an answer.When I checked my order, I discovered that one item, a pair of wool pants, was cancelled without any notification. I bought the items together to match, so the order no longer made sense.This is not my first issue. In a previous purchase, I lost a reward voucher after returning an item that was sent in the wrong size, even though the mistake was not mine.Very poor communication and service that does not match a premium brand.
Ashley murray
January 21, 2026
Don’t Buy Hugo Boss If Refund Required
We have observed some better reviews express surprise that there are negative reviews. Instead those reviewers should think themselves fortunate that they have had no issue. If anyone reads the very many one star reviews they will see the recurring issue is extraordinarily bad or even non existent refund and contact service. Our case is typical - returned via DPD (warning bells!!!) then still 2 weeks later DPD not delivered back to Boss - HBoss seem to think this is an explanation for them not issuing refund that they accept their courier has the item but it has not reached them. This information only extracted after several failed attempts to contact HB. Appears HB making no effort to chase up courier. If continues will contact card issuer to raise repayment - international company? - appalling behaviour.
jvab
January 19, 2026
Hugo Boss UK customer service is…
Hugo Boss UK customer service is absolutely awful - twice in a row they proceeded incorrect refund missing over £300. They are having a laugh! Reported to my credit provider immediately and will never ever buy from Boss again.
BROOK
January 19, 2026
Hugo Boss UK have the most appalling…
Hugo Boss UK have the most appalling customer service regarding returned items being refunded. 16 days and counting with no response to emails via their customer contact page and their phone lines being closed to new enquiries no matter how urgent that enquiry may be.For a 'so-called' premium retailer, this standard of customer service is utterly unacceptable.For potential new customers I would avoid ordering anything from this company should it be likely you will need to return it. Personally I will never buy anything from them again. Avoid at all costs!
Sean Moran
January 18, 2026
Using DPD for delivery was a big…
Using DPD for delivery was a big mistake-they didn't even bother trying to deliver, instead just dumped at nearest postoffice, requiring me to go and collect it. They described this as leaving it with a neighbor. By no stretch of the imagination could a post-office a mile away be described as a neighbor.They still managed to handle the parcel sufficiently roughly to open it.Why would a premium brand use such a poor quality courier?
Mariela
January 17, 2026
Terrible experience with online gift…
Terrible experience with online gift card purchaseI purchased a gift card over two weeks ago. I received a confirmation email from HB that my purchase went through and another email stating that the gift card was sent to the recipient. However, the recipient never received the email. I called customer service but they don't have access to the gift card number. Neither do I. All customer service will do is open a ticket that escalates the issue. I've now spoken to them twice over a two week period and nothing happens. They've opened two tickets. They say there is no other number I can call. I've had to purchase a second gift and am still dealing with this cancellation. I am never purchasing anything from Hugo Boss again.
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