Inkjets.com sells printer cartridges and toner cartridges for various printer models. This page aggregates customer reviews and ratings to help shoppers understand the buying experience, product quality, and customer service reliability before making a purchase.
Inkjets.com Reviews
What Shoppers Say About Inkjets.com
Inkjets.com receives overwhelmingly negative feedback from shoppers, with 19 reviews averaging 1.8 out of 5. The most common complaints center on defective products that fail shortly after purchase or do not work at all, combined with aggressive enforcement of the six-month warranty that leaves customers unable to claim refunds for cartridges that prove faulty only after opening. Shoppers report significant problems with customer service responsiveness, unresolved order mix-ups despite multiple follow-up attempts, and refund denials even when return items arrive with proper RMA numbers, prompting some customers to file disputes with their banks.
A small percentage of reviewers report positive experiences, but the dominant pattern across reviews is frustration with product quality and what shoppers describe as bait-and-switch warranty practices. The advertised guarantee of full refunds for unhappy customers or non-working ink is frequently cited as unfulfilled, with the company apparently denying claims on technicalities such as the warranty expiration date or missing tracking numbers despite receiving returned merchandise.
Customer Reviews (19)
Sorted by: Most recentI spent eighty-five dollars on ink that arrived with only a month left before expiration. They do claim to have a hundred percent satisfaction guarantee but getting a refund meant I had to make a trip to the post office to return it, which was frustrating. I asked for a UPS or FedEx label to make it easier and they refused. They also wouldn't pick it up themselves. They won't send you replacement cartridges until they get the old ones back, which doesn't work if you're already out of ink. Other companies ship the replacement first and give you time to send the defective product back. This company was sneaky and dishonest about the whole situation. They finally did give me a return label and refund eventually, but not before making me jump through hoops.
Don't get their HP ink cartridges. Seriously, you'll have more fun watching money burn because that's all that's happening. The cartridges are incompatible with the printer, nothing prints, and scanning stops working entirely. You waste over a week waiting for delivery just to end up with trash and no refund.
If you're thinking about buying their HP ink cartridges for your printer, don't do it. You'd get more joy watching your money burn because that's basically what happens. The cartridges don't work in the printer, won't print, and actually disable scanning too. You're stuck waiting over a week for something to arrive that's useless and you have to throw away your cash.
I got black and color cartridges from this company and they were too long and didn't fit my printer correctly. I called multiple times and kept getting told the cartridges work fine and I was just installing them wrong. I even sent pictures of the error messages and the cartridges that clearly didn't fit. All I wanted was to send them back for a refund. They ended up ignoring my calls and emails and I'm left with fifty-seven dollars wasted and useless cartridges. Their phone support doesn't work and customer service is nonexistent. My advice is go anywhere else. I'm sure some people have had better luck but most of us are getting ripped off.
Ordered black and color ink cartridges months ago and the cartridges were too long and didn't fit properly in my printer. I contacted the company repeatedly and every single time they insisted the cartridges work with my model and I must be installing them wrong. I sent pictures of the error message and the oversized cartridges that clearly didn't fit. All I wanted was to return them for my money back. Eventually they just stopped responding and I'm out fifty-seven dollars with cartridges I can't use. Their customer service is terrible, they don't answer the phone, and when they do call back it's just a recording. Do yourself a favor and shop somewhere else. Those few people who had good experiences are lucky but most of us aren't having that outcome.
This product is not worth buying. The quality is poor and their customer service is rude and unhelpful. I also think many of their positive reviews aren't genuine.
Honestly I was skeptical after reading some of the negative reviews on here, but the prices were so much better than anywhere else so I took a shot. They got my ink order to me in just two days which was awesome. I installed it and printed my document right away and it worked great. Look, everyone's experience is different, but I'm telling you this company came through for me. Definitely worth giving them a try.
Wasted my money on two sets of ink cartridges from this place back in November, spent over a hundred bucks. Got them for my HP printer and they're completely useless. Tried updating the software like they said, tried resetting the printer, nothing worked. Total garbage and a complete ripoff. Save yourself the trouble and shop elsewhere.
Needed ink before the holidays so I ordered it early. They sent me two different emails saying the ink would arrive on specific dates but it never showed up. The order seems to have just vanished. I should have stuck with my usual supplier. Never buying from this company again, and honestly the ink probably wouldn't have worked anyway.