instacart.com Reviews
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1.2 / 5
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11729
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instacart.com Reviews
Read real experiences from customers of instacart.com.
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Savanna Smith
April 14, 2026
Over charging their customers
I’m really frustrated with my recent Instacart experience and think people should be aware of how their pricing actually works.I ordered a bag of cauliflower from Kroger through Instacart and was charged $6.99. When my order arrived, the actual price on the item was marked down to $2.70. Naturally, I reached out to customer service expecting a refund for the difference — and was told that Instacart “estimates” prices and does not adjust for in-store markdowns, per their policy.That doesn’t sit right with me. If a shopper is physically in the store and scans the item at a lower price, customers should be charged what the item actually costs at that time — not a higher estimated price. It feels misleading to advertise one thing and knowingly charge more, especially when the real price is clearly visible at pickup.Customers shouldn’t have to overpay just because Instacart doesn’t update their pricing. At the very least, this should be made much more transparent upfront. I won’t be using Instacart again if this is how they choose to handle pricing discrepancies.
Jan Smith
April 13, 2026
HORRIBLE PRODUCT
HORRIBLE PRODUCT. Placed orders and spent money on my behalf without permission, not giving refunds for items I didn’t order, shopper doesn’t reply, terrible app design and dark patterns where items you don’t want get added to your cart. Just terrible all around. App breaks and you can’t remove items while shopping is happening. Will be telling everyone I know never to order Instacart again. I hope the business dies.
Petr Novikov
April 13, 2026
I was charged for an annual…
I was charged for an annual subscription at the end of March without noticing it. Once I realized, I contacted support to cancel and request a refund, but they refused. The agent said refunds are only allowed within 5 days of the charge, which feels very rigid and unfriendly. Many other grocery delivery services offer much more flexibility. It’s disappointing to deal with such an inflexible policy from an otherwise useful service.
ES
April 13, 2026
Instacart just robbed me
Delivered my order somewhere that wasn't here. "Customer Service" refused to provide proof or delivery or refund. Ended chat with me when I asked to speak to manager. Disgusting.
Adriana Calderon
April 12, 2026
Terrible
Terrible. They never refunded my money for an order I never received. Ridiculous. Cannot get a hold of anyone.
Daniel Menard
April 12, 2026
Never, never, never use this company
I bought over $800 worth of office supplies from Staples through Instacart the printer stopped working and the monitor they shopper brought me was an open box item with missing pieces, I tried to bring it back to the store the store wouldn't accept the digital receipt, that they required the original receipt by the shopper, Instacart then sent me a receipt that had nothing to do with my account or my order, waiting hours to no avail being told it would be "elevated" to a customer service specialist with a call back in 24 hours. NO ONE CALLED ME BACK, four days later still trying to get this problem solved. DO NOT TRUST this company with your money.
F B
April 12, 2026
Do not use Instacart
Do not use Instacart. The Driver fraud Ted my credit card which Instacart admitted the driver had done. The driver charged gift cards on my credit card. DONOTUSE. Run from Instacart and their customer service and support is terrible.
Ameera Dere
April 12, 2026
Ridiculous fees
Every time I order from this app, I hope for a better experience than the last, but it’s not happening. I have to pay almost $20 for a reasonable delivery time, and it still takes forever. I only use this app because I can’t always go to the grocery store alone, but the fees are ridiculous. I usually try to shop at no-markup stores, but the prices are still high. Many times, shoppers will refund items I know are in stock because the app says they are. It’s very annoying. Last month, I had a concussion and couldn’t leave the house. The delivery driver gave me the opposite of what I ordered and missed several items I needed for dinner.
David
April 12, 2026
The Instacart (e.g. Aldi Instacart) are Crooks
The Instacart are crooked; they steal the positive part of our shopping from us consumers by buying huge quantities of some most popular products, like 85% Cocoa Roth Moser Dark Chocolate, sold in Aldi stores, and selling it online at a higher price ($3.19 in-store vs. $3.65 by Instacart) , adding fees, delivery charge, tips, etc.), so we can never find this chocolate in Aldi store.
Mariale Herrera
April 11, 2026
If you don’t pay for the membership and…
If you don’t pay for the membership and choose to be delivered later for $1.99…. Your order will be moved and moved until they decide to delivery next day and if you complain with costumer service they will give $5 for next order… what a joke.
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