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Placed an order for about 89 dollars. The driver said they left it outside the lobby but when I walked down immediately after, nothing was there. I'm not sure what happened to my groceries but I have my suspicions. Instacart just lost my business. I'm on a tight budget and losing almost 90 bucks like that is devastating.

All they care about is profit. Take my advice: befriend your delivery person, get their contact info, and avoid using Instacart. The compensation is terrible. I accepted an order listed at 30 dollars with 11 items from 2 different shoppers, one with 10 items and one with 1. When I arrived, something wasn't available. Without even letting me know, Instacart drops my pay to roughly 21 dollars and tells me the customer backed out, so I just drove for free. Is that how they run things?

They only care about making money. Here's my advice: get friendly with your delivery driver, grab their number, and skip Instacart altogether. The pay is garbage. I got a job offer for 30 dollars covering 11 items split between 2 shoppers. One person needed 10 items, the other needed 1. You accept the batch and get there only to find that one item is unavailable. Guess what Instacart does without telling you? They slash the payment to about 21 dollars and claim the customer cancelled, so you're driving around for nothing. How is that fair?

Punctuality is nonexistent. They act like they're the only delivery option out there. Almost none of my orders show up on schedule. It seems like they're just hiring people off the street to do the shopping and deliveries whenever they feel like it. I put in an order two days ago for between 9 and 11 in the morning. It's now past 11:30 and they're saying 1:30. What's the point of requesting a specific time if they're going to send it whenever? This company is awful. Nearly every single order has been late. Management clearly doesn't care at all. They'll happily cancel your whole order if it suits them.

I've had very few problems in my seven years of using Instacart, which has been a lifesaver given my health challenges that prevent me from shopping myself. Once in a blue moon there's a slightly soft tomato or an overripe banana, but that's it really. The thing that bothers me most is how some customers treat the shoppers. Consider this: when you're at a restaurant spending a hundred bucks on dinner, you give that server 15 to 20 percent tip even though they just input your order and deliver it. Yet people can't be as generous with someone who shops with their own vehicle and brings everything to your house, doing substantially more work. When something's actually wrong, just press help and Instacart fixes it right away, whether it's refunding you or letting you keep the item. I've never understood poor reviews. I just pray they stick around as long as I'm alive.

In my seven years using Instacart, I've almost never had a real issue. I depend on them because of my health situation and can't shop in person. Sure occasionally a tomato isn't perfect or a banana is slightly overripe, but that's minor. What really bugs me is how some customers treat the shoppers. Think about it this way: if you go to a restaurant and spend a hundred dollars, you tip the server 15 to 20 percent even though they just take your order and bring you food. Someone shopping for you with their own car and driving to your home does way more work than that, yet people cheap out. Honestly, if anything goes wrong, you just hit the help button and they'll refund you or let you keep the item. I genuinely don't get why anyone would complain. I'm grateful this service exists and hope they keep going forever.

I drive for Instacart and feel really undervalued. My car needed repairs so my sister, who's also an approved shopper, and I worked together on deliveries. According to their own handbook, we were both authorized to do this. They deactivated my account anyway and emailed asking for her shopper details to verify things. I responded immediately with all the proof they needed. They promised to get back to me within 72 hours but I still haven't heard anything after almost a week. The support chat people either put me on hold forever then vanish or just hang up. This work was my way to make money and they're acting like I mean nothing.

As someone who works for Instacart as a driver, I've been treated pretty badly. When my vehicle had issues, my sister who's also a certified shopper and I continued deliveries together. Even though we were both registered and approved according to their own policies, they shut down my account and sent an email asking for her info to confirm. I sent everything they needed immediately but haven't heard back in a week even though they said 72 hours. When I try to chat with support, they just leave me hanging or drop the connection. This job was my main income and they're treating me like I'm worthless.

Unbelievable customer service. I sent in a complaint about a terrible pickup order at Aldi and received nothing but a canned response claiming no refund was possible. I wasn't even requesting money back, but clearly nobody actually took the time to read my detailed message. With 64 total orders under my belt, I'm exhausted from constant overcharges and being dismissed. This is my last order on this platform.

The customer service here is absolutely terrible. I complained about a pickup order that went really wrong at Aldi, and all I got back was a generic template response saying they wouldn't issue a refund. I never even asked for one but it's clear they didn't actually read what I wrote. After placing 64 orders on this app, I'm sick of being charged too much and having my concerns brushed aside. I'm done with them for good.

Complete disaster with delivery times. Constantly showing up way too late, drivers grab the wrong products, paying for express delivery doesn't matter, and sometimes they don't arrive until 6 hours past when promised. This is unacceptable.

Awful experience every single time. They're constantly running late, the shoppers pick the wrong items, you pay extra for fast service and then they still don't show up for hours. Really disappointed with the whole situation.

The second shopper who handled my order was really great. Everything went smoothly and they arrived when they said they would. My first shopper though was a total nightmare. After she finished shopping, she basically abandoned the order without returning the items, which led to a ton of substitutions. I'm concerned about her trustworthiness and feel like items went missing.

We placed an order with Instacart and had Miguel as our shopper. This guy went above and beyond helping us get everything inside. Everything he picked out was perfect quality. He was super friendly and clearly takes pride in what he does. I'd definitely recommend requesting him for future orders if that's an option.

First time trying Instacart and I'm seriously impressed. The website was straightforward to use. The service was incredibly quick and everything was exactly right. My delivery person even left a nice note on my bag wishing me to enjoy my food. Got my first delivery free too. I also really like that drivers get their full tips and there's a space to note substitutions if items are sold out. This is definitely worth recommending to friends.