intimissimi.com Reviews
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1.4 / 5
Average user rating
2376
Total reviews
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intimissimi.com Reviews
Read real experiences from customers of intimissimi.com.
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Jennifer DIXON
January 21, 2026
Returns stuck as South Mids Mail centre.....
Two returns made - RR00000038670010X1 modal Cashmere boat neck top £39 returned as faulty RR00000038670010X3 modal Cashmere boat neck tops returned value of return £95.25Both return parcels were posted on 12th January using your Royal mail tracked 48 returns service. Both parcels have not progressed from status of South Midlands Mail centre since 15th and 16th January respectively. Today is now 21st Jan and no update on the returns or parcel status movement. Contact made with Intimissimi customer service on 19th January and no reply to date.Two case references issued#25281181#25281165Awaiting update on these two returns ASAP.
Emma Lamy
January 9, 2026
Please contact me to resolve this urgently.
Hi Intimissimi France, we placed an order on 22 Nov for store delivery. It was marked as returned on 28 Nov and we never received it or a refund. We’ve emailed several times and visited stores but haven’t had any response. Could someone please contact us to resolve this? Order from 22 Nov never delivered or refunded. Multiple emails and store visits with no response. Please contact me to resolve this urgently.
Fatima Kostenko
January 7, 2026
SCAMMERS
I placed order #2360075021 at the end of november during black friday for 97 EUR. It is now january 6 and my order has still not arrived!!The customer support is completely ignoring me. I emailed them 10 days ago and received no reply at all. No update, no explanation, NOTHING.Taking people’s money and then disappearing - this level of service is a joke 🤬I am demanding either immediate delivery of my order or a full refund.
Julia Osadcha
December 30, 2025
I waited almost a month for my order with no communication
I waited almost a month for my order with no delivery and no clear communication. I reached out via email but never received a response, and there was no phone number to call for support.Eventually, the order was refunded without any explanation. While I appreciate the refund, the lack of communication and transparency throughout the process was very disappointing.This was a frustrating experience, and I would not recommend ordering if timely delivery and customer support are important to you.
Elena
December 29, 2025
horrible response time
horrible response time, extremely rude customer service representative
Dar Ius
December 13, 2025
Poor service,never again!
Order 2420251279 has been placed on 30/11 ,never has arrived. Tracking has stuck from 06/12 they told me to wait,later again said just wait we are investing and then just stopped responding to any emails. Will have to go through the bank to get my money back as these guys are thieves. AVOID AT ALL COST.
Karina Fabrin
November 30, 2025
Lost package
Order number: 2400013798 LOST by local courier. I have tried to contact customer service several times regarding my order 2400013798 that has been lost by my local courier. I have heard nothing from you and sent several emails. I want a refund ASAP and a reply back I confirm this. Karina Bruus
Allisone Arthur
November 19, 2025
Delivered in very thin plastic bags, expected items to be boxed at this price!
I placed an order for 4 pair of pants. They have arrived, however I am horrified at the packaging. 3 pairs wear in a very thin plastic bag, the other ones no packaging at all. How can you give these for presents? At the price of 19 per pair, I expected them to be boxed & looking like a nice gift. Not very environmentally friendly either. I am returning all 4 pairs as they look cheap & not something I want to give as a gift. No one else seems to have mentioned this & i can’t believe I am the only one receiving them in the thin plastic bags.
Gabriela
October 16, 2025
Return not refunded
On October 2024 I returned some items and didn't get any refund. I wrote an email to the customer service in June 2025 and they said that they would transfer the money, but nothing. Asked again in July, no answer. I have been a loyal customer for my entire life and this is so frustrating. Note that they owe me £138.38, not peanuts.2025-11-11 - There is no trace of refund in my bank account
Andrea Affinati
October 3, 2025
Scam
Scam! Be careful with the *buy 4 pay 3 promotion* you may see sometimes on their website, as it’s often a scam. I sent an order which was fully confirmed, but then they only delivered 3 of the 4 tops that I ordered. Instead, the added a random cheap slip in a size that is not even mine. When I contacted the service team, they refused to send the missing item and also to issue any kind of refund. So it’s a fake promotion basically.
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