jaxxon.com Reviews
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Join 39,766+ users reviewing JAXXON. Read verified ratings and real customer experiences on jaxxon.com before you order.
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4.5 / 5
Average user rating
39766
Total reviews
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jaxxon.com Reviews
Read real experiences from customers of jaxxon.com.
Brands may not incentivize or pay to hide reviews.
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JM
January 29, 2026
Customer service was helpful
Customer service was helpful
Dillon Campbell
January 27, 2026
Trash quality
My girlfriend bought me this bracelet for my birthday. I wore it for about four days and the fourth day. I looked down at my wrist and it was gone while my other bracelet was still on the same wrist. I had done no physical activity or anything that could’ve pulled it off. It was a clasp failure. From lack of quality. Please do not buy from Jaxxons, their products are trash. Jaxxons has replied to the review, in public saying they want to make this right, but in private angel one of their customer support members has continued to be unhelpful saying there is nothing they can do.
Erica Saucedo
January 26, 2026
UPDATE!- still no package and more waiting!
And after my item was reshipped, this shipper has marked it delivered but still dont have my package. Contacted Jaxxon and guess what? Another claim has to be filed, now they are asking for photos of the front door of where I get my packages and for ME to go through a whole process to track down my package! Imagine asking the customer to go through all these obstacles to track down a missing package! Now I have to wait for them to file a claim and contact their "legal team" to investigate. I'm convinced I'm not going to get the item or a refund at this point. They are so difficult when resolving these issues and customer service has been a headache since the start of all this! This is exactly what all the reviews say on other platforms except the ones they show on their website. This is one of their ridiculous responses. This is one pf their responses!WHAT A SCAM!"Be sure to contact your local post office and check with your neighbors if the package was mistakenly delivered to someone else. Please look around your delivery area; sometimes, carriers place packages in discreet spots to avoid theft. We will forward this to our legal team so they can file a claim on your behalf. Please be advised that we have no control over FedEx's claim process, so we cannot give you a specific date for when we will receive your claim result. But as soon as we hear from them, we will update you and proceed accordingly.To proceed, please forward us the actual photo of your front door."
changb
January 25, 2026
Customer service has been great
Customer service has been great. Stacey has helped me with the exchange and return process to make sure I got everything correctly. I love the way my chains look. Very good quality. Thank you Stacey!
Andre Simmons
January 24, 2026
My girlfriend bought me a
My girlfriend bought me a. Chain from here I was beyond disappointed they literally sent us just. A box when we confronted them and reached out the totally neglected us not offering to refund my money back just got me to send pictures im disgusted with how the. Company does business i wouldn't never recommend buying from them
Brian Bostick
January 22, 2026
Excellent follow through
Reign delivers outstanding customer service, plain and simple.From start to finish, they were professional, responsive, and genuinely cared about getting everything right. No runaround, no attitude, no “we’ll get back to you next week” nonsense — just clear communication and real follow-through.It’s rare these days to find a company that actually treats customers like they matter. Reign does exactly that. If you’re on the fence, don’t be. This is how customer service is supposed to be done.Highly recommended.
Michael Arnold
January 20, 2026
Love it had to get a second one
Love it had to get a second one
Connie K
January 20, 2026
I have ordered several items from Jaxon…
I have ordered several items from Jaxon and have been very pleased with every item. My last order was not delivered by FedEx because of incomplete address. I contacted the company to notify them of the problem. They contacted FedEx and the jewelry was delivered with a couple days of the notification.I have been very impressed with the service and the quality of jewelry I have purchased.
J Johnson
January 19, 2026
Customer service was excellent
Customer service was excellent. That alone deserves 5 stars. The quality of their product is always great as well. Reign was a huge help.
Jamie Manley
January 19, 2026
We got the chain and it was too short…
We got the chain and it was too short for my husband and the return process was fabulous and the girl that was working with me was extraordinary. Thanks for all your help Cardi!
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