jcrew.com Reviews
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1.8 / 5
Average user rating
371
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jcrew.com.
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jcrew.com Reviews
Read real experiences from customers of jcrew.com.
Brands may not incentivize or pay to hide reviews.
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T
April 2, 2026
They can't even send the correct item
They can't even send the correct item. I was sent something else that I did not order. Absolute failure.Happy to update this review if you can correct your fault in a professional and timely manner.
Carol Anthony
March 29, 2026
After years of falling prey to their…
After years of falling prey to their smaller size offerings, I've decided to take my chances elsewhere. Sweaters that fade and fray or get holes after a few washes on cold and delicate cycle! Unacceptable! Not to mention the number of shirts and even trousers that have shrunk after one wash! Cheap fabric, ineptly sewn and unreliable sizing. Are we really that desperate? And the design choices? OMG, can I just get a nice solid color blouse without some stupid ruffle, bizarre pattern or applique or slit up the sleeve? Bye Bye J Crew!
Jim
March 27, 2026
good quality clothing
good quality clothing
Sana Hafeez
March 11, 2026
Horrible customer service
I ordered 2 pairs of pants, and the online form populated the incorrect address (an old one). I emailed customer service immediately following the order using the online contact us form. No reply. I emailed again a few days later. No response. I then contacted someone via the online live chat session, and was told the item had shipped, and I would have to reach out to UPS to redirect the package. No apology. No interest in helping me resolve the matter and zero accountability. I have now paid $26.98 to UPS to get my package delivered to the right address. Customer service is abysmal and you will not get a response for days.
Arizona man
February 25, 2026
They have been utterly deplorable
They have been utterly deplorable! I bought a sweater that was too big. Never wore it. Sent it back in good time exactly as instructed. J.Crew proceeded to charge me about $70 for shipping. Nowhere was that made clear and J.Crew provided no proof of the charges. Had I know that would try to extort half the cost of the sweater, I would have kept it and worn it even though it was too big or givwen it to my son. Stay far, far away!!
Clarisa A
February 8, 2026
I would give zero stars
I would give zero stars. Erased discount, did not recognize my correct address, a pain in the ass. Keep your stuff
Mary Lynn Archinal Rouse
January 29, 2026
Terrible customer service
I purchased a Xmas gift on Dec 9. My son wanted to return it and it was sent back 1/20. I was not able to get a refund but a store credit! Terrible customer service - i'll never buy a holiday gift again from here
Alan P
December 23, 2025
I think J Crew makes the best chinos at…
I think J Crew makes the best chinos at their price. In a world where everything is getting expensive, it's nice to see their chinos staying more affordable but still fitting great and holding up well
Arturo
December 16, 2025
Horrible quality
Horrible quality, clothing drapes . Had shipping issues as well. Return about $300+ worth of items.
Donna Johnson
December 16, 2025
Problems Getting refund
I ordered two dresses, the items were nice quality but they didn’t fit, I returned them and approximately 3 weeks later received an email stating that they had received my returns and £95 would be refunded, I only received £47.50! The amount of time I’ve wasted trying to get the rest of my refund makes me SO cross!
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