J.Crew Coupons & Promo Codes

I ordered two dresses that turned out to be nice quality but didn't fit right. I sent them back and about three weeks later got a notification that they'd received my return and would refund the full amount. But when the money came through, I only got half! I've spent so much time trying to get the other half of my refund back and it's incredibly frustrating.

Love shopping here. The clothes are excellent and the store is great.

Dropped $500 and ended up getting everything at half price anyway. All my summer tops came out wrinkled after drying. I always pull clothes out while they're still warm and hang them right away, but apparently everything from here needs ironing. The material was poor quality, even the tee shirts didn't seem well made. I'm normally a size 6, so I got large shirts for a relaxed fit. They felt soft in the store, but after washing they got rough and tight in the armpits. When I complained to corporate, instead of letting me return stuff at a store, they wanted me to ship everything back at my expense and wait for them to inspect it. I just donated it all. The clothing is mediocre and way overpriced. I checked out Banana Republic today and their stuff is so much better quality with perfect fits, plus the sales staff actually paid attention to me. Even Old Navy had shirts that were excellent quality and super affordable.

I love JCrew products and was excited about my online order. The shipping took a while, but I wasn't stressed. However, when I tried to follow up on the status, nothing worked. Their email contact form was broken, the live chat feature didn't function, and when I called customer service, I was on hold for 15 minutes with no answer or estimated wait time. I tried their international line and got the same result. As a last resort I emailed through a corporate account, but honestly after all these failed attempts to get help, I'm not very hopeful. I'm really surprised and disappointed with how bad customer service has become at JCrew.

I've always been a fan of JCrew and was looking forward to receiving my online order. Shipping took longer than expected, but I wasn't worried. Then I tried to get an update on the status. Their email system wouldn't work properly, the live chat was down, and when I tried calling their main customer service line, I waited 15 minutes with no answer or time estimate. Same thing happened when I called their international number. I even tried emailing a corporate account as a last resort. This whole experience has been extremely disappointing. JCrew's customer support is basically nonexistent. I'm shocked at how bad it is and really let down.

I have to mention how wonderful the staff is at the outlet store in Vineland. There's one associate there who's just amazing and makes me feel so valued every time I go in. She's incredibly kind and helpful, and that kind of personal service means I'll keep coming back. Thank you for being such a great representative of the brand.

I wanted to give a shout-out to the amazing staff at the outlet location in Vineland. There's an associate there who is absolutely wonderful every single time I visit. She's so thoughtful and goes out of her way to help me. That kind of exceptional service keeps me coming back. You're a true asset to the company.

Bought some prewashed JCrew tshirts and was disappointed. They were stiff and the fit was off. When I tried to return them, I got charged $7 even though it was an online purchase. That was the last time I ordered from JCrew.

Shopping online at JCrew was frustrating. I placed an order during a sale, and to my shock the confirmation email said the item wouldn't ship for three months. This was the first I'd heard about any delay, and it only came after I'd already paid. I picked standard shipping at checkout, and the site claimed it would arrive within a week with no mention of a backorder. I chatted with someone who cancelled that order and had me reorder, saying this time it would ship in a few days and expedited due to the mix-up. The next day I got an email that the new order was cancelled. I contacted customer service again and they said they didn't have the item in stock. But here's the thing: the website still lets you add it to your cart and shows normal delivery times at checkout. This is unacceptable and makes me very reluctant to order from JCrew online again. I'm shopping elsewhere to skip the hassle.

The website here is absolutely awful. I'm a first-time buyer and probably my last one too. I tried entering a promo code, checked my cart, and it wasn't showing up. When I went back to add it again, it said it was already applied. Then at checkout? Still nothing. I looked at the order confirmation hoping to cancel it, but no option there either. Customer service chat was too backed up to help. So now I'm stuck paying for something I don't want and have to deal with returning it.

I'm done with JCrew. I purchased two sweaters as gifts on their website, and the email confirmation said they'd arrive on December 16th, though I'd ordered them on December 1st. After nine days without any updates, I called customer service to ask about shipping. They told me the sweaters wouldn't actually ship until December 16th and wouldn't arrive on that date. From the time they shipped, it would be 10 to 14 additional days. I requested a refund since I needed them for Christmas, but was told one sweater had already entered the system and couldn't be cancelled even though it wouldn't ship for another week. The other could be refunded. But given how slowly they process things, I figured the refund would come after Christmas anyway. I'm left with sweaters I can't use as gifts because JCrew's shipping and processing is terrible. Product pages should clearly state how long shipping takes before checkout.

I won't be shopping with JCrew anymore. Bought a couple of sweaters as Christmas gifts from their site on December 1st. The confirmation email said they'd arrive December 16th. After over a week with no updates, I called to check on the status. Turns out they wouldn't even ship until December 16th, and delivery would take another 10 to 14 days after that. I asked about a refund since I needed them for Christmas, but they said one was already in production and couldn't be stopped, even though it hadn't shipped yet. The other one could be refunded, but I figured it'd take so long I probably wouldn't get the money back by Christmas anyway. Now I'm stuck with sweaters I can't give as gifts because of their slow shipping and processing. They really should show estimated shipping times on the product page before people buy.

I'd been a loyal JCrew customer for about ten years. Back in 2017, I found an amazing dress there that I wore to my post-wedding brunch. It was gorgeous and timeless, and I get compliments every time I wear it. That style reflects what JCrew used to be, but now their designs are cheap and forgettable. Quality tanked last summer. I bought several tank tops and after a gentle, cold wash they looked like rags. When they dried, I was horrified at the fading and pilling. My mom bought similar tank tops from the Loft that same summer and they were way nicer in every way, better cut, better fabric, and cheaper. What really turned me off was shopping for my daughter this spring. I was shocked at how inappropriate the stuff in Crew Cuts has become. Little girls' sizes 4 and up with exposed midsections and super short shorts. Absolutely not. I walked out and that's it for me. Why would any company present children's bodies like that? It's bizarre and tasteless.

The prices here are really steep, and the stuff just doesn't hold up. After washing my shirts a few times, the quality starts falling apart and I end up tossing them. It doesn't make financial sense for me to shop here anymore.

I purchased a long sleeve cashmere sweater last winter and it started pilling right away. For over $120, I'd expect much better quality and a higher ply than what this is. I've bought cashmere from other brands at a lower price that's way superior. If you're looking at cashmere here, shop around first. This feels like you're paying top dollar for a cheap product, and I really wish I hadn't bought it. Be careful before purchasing.