jlabaudio.com Reviews
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1.8 / 5
Average user rating
151
Total reviews
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jlabaudio.com Reviews
Read real experiences from customers of jlabaudio.com.
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Milenaa
April 10, 2026
AWFUL
AWFUL, DO NOT BUY!! I've had these for 3 months now and the left bud stopped working just 1 hour in. These were the go pop+ earbuds and I've heard many others with the same problem. Poorly designed product.
Hannes
April 10, 2026
Ordered from JLab via TikTok Shop and…
Ordered from JLab via TikTok Shop and unfortunately had a very poor experience.My parcel was never delivered, despite being marked as an attempted delivery by the courier. It was then reportedly being returned, but this return was refused by the seller, leaving the item stuck in transit.I contacted customer service multiple times over the course of a week and was repeatedly told they were unable to assist or contact the courier. I was instead advised to request a refund, which was not possible as I had not received the item.The issue was only resolved after I requested details on how to escalate a formal complaint, at which point a refund was suddenly approved.Overall, this was a frustrating and unnecessarily prolonged process for what should have been a straightforward “item not received” case. I would have expected far better support from a verified seller.
Aria Adams
April 8, 2026
You can’t rely on them!!
I got my pods for Christmas and was very happy with them and then one day the would not pair to my phone and it was not my phone problem because I was pairing my phone to other devices.will not be getting anything from you again because I can’t rely on the pods!
Brodie Cullen
April 7, 2026
Awful products and app
Awful products and app. Don't purchase jlab. App resets custom settings constantly, sometimes several times on a day. ANC doesn't work well with how the product is designed. If there is any wind no one can hear you and you can't hear much at all. Touch buttons way too sensitive, and will stay connected even after taking them off. Skipping songs or ending calls if touched but not being directly used
peter stanford
April 5, 2026
AVOID THESE PRODUCTS, THEY ARE ALL FAULTY!
I wish I had checked Jlab.com reviews before purchasing two earphones as it would have saved me making the same mistake other people appear to have made by buying products from JLab! I got two headphones and used one set by plugging it into my phone. I then noticed that each time I moved the earphone jack while it was connected to my phone it caused a static noise while music was playing. You might think an easy solution would be to not move the jack, but if you are out cycling or jogging then that isn't Possible if you are on the move. I didn't think the problem was with my phone as my outgoing earphones didn't have that problem in my phone, they just stopped working due to being several years old. But for good measure, I tried the jlab earphones in a different phone and got the same problem, so I can be sure it's not the phone but the earphones that are faulty. I then thought I'd try the second identical set of earphones to see if I got the same problem, and it was indeed exactly the same.Later on, I noticed that every 20 seconds when using the headphones, they seemed to pause the radio station I was listening to without me prompting this, so I had to stop and press play again. This was without me pressing any buttons or leaning on any of the wires. You can imagine what it must be like to have to stop when cycling, then getting your phone out of your pocket, putting your code in and then pressing play again twice per minute. Not conducive to getting very far at all. Very frustrating experience and I would do what others have also recommended and AVOID THESE PRODUCTS AT ALL COSTS! Minus 10 stars rather than just the 1!
Mr Graham Jones
March 23, 2026
Great Purchase.
I recently purchased a set of JLab earbuds ANC and absolutely love them. For the money you pay you get great sound with lots of features like noise cancellation and set up to what ever way you want with one,two or three tap settings on each bud. The build quality is excellent,I will be getting another pair for my wife.
Nolan Whelan
February 24, 2026
JBuds Lux ANC, good sound but poor materials
Bought JBuds Lux ANC a year ago, sound is great and battery lasts around 3 days. The issue I am having is that the plastic head band is starting to crack and break off. I have had other brands that have lasted years with daily (all day) usage and have not had structural issues like this.
Kenneth Bowlby
February 11, 2026
Firmware ... NOPE .... Dumpware
I bought the JLab GO Work 2 because it claims to work as a Bluetooth headset with a microphone. After a few months, the Bluetooth microphone profile disappeared completely. The headset now only connects in stereo mode, which means no microphone at all over Bluetooth. I tried every reset, including the official dongle reset, and nothing brings the mic back. The only way to use the microphone is with the USB dongle, which defeats the purpose of buying a Bluetooth headset. This seems to be a known firmware issue with no fix. If you need a reliable Bluetooth mic for Teams or calls, look elsewhere.
Bo Bosen not actual name
February 11, 2026
.5 secs delay, everything else works
i bought the jlab minis, they work pretty well. the sound is great and for 40 bucks its almost perfect... HOWEVER the delay on the set i got is for some reason EXTREMELY high. i just took a latency test and it came out to around half a second wich is unaceptable. hope its just mine though :D
al kimpton
February 8, 2026
Ive tried a few times and returned to…
Ive tried a few times and returned to uk seller as one side dies. useless would never buy again or recommend to anyone.
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