journeyofficial.com Reviews
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Join 2,183+ users reviewing JOURNEY OFFICIAL. Read verified ratings and real customer experiences on journeyofficial.com before you order.
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4.3 / 5
Average user rating
2183
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for journeyofficial.com.
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journeyofficial.com Reviews
Read real experiences from customers of journeyofficial.com.
Brands may not incentivize or pay to hide reviews.
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Michelle Wakeford
April 2, 2026
We had a problem with our 3-1
We had a problem with our 3-1. I reached out..with a few bumps along the way. After a few discussions, they sent me a new charger. Extremely happy with the customer service!
Daniel Ortiz
April 2, 2026
Great Response Time
I placed an order for a gift for my wife and mistakenly used our home address. I reached out to the Journey sales team hoping to get it changed to avoid ruining the surprise. Guess what, they changed it. Incredible service and we don’t even have the product yet! I couldn’t be happier with the level of service.
Marguerite Metayer
March 31, 2026
Problem solved in record time
After accidentally breaking a component of my car mount charger, I reached out to Journey’s support team to see if I could purchase a replacement. Not only did they respond incredibly quickly, but they also sent the part free of charge. Within less than two days, my charger was as good as new.It’s rare to come across a company that combines such genuine care for its customers with this level of efficiency. Journey delivers exceptional service, and truly stands behind it.
Lori Busch
March 31, 2026
I bought a charger and love it
I bought a charger and love it! Great customer service when I reached out with a question. Fast, efficient delivery and the charger is great. I will definitely buy Journey products again.
Sue Valentino
March 27, 2026
ALTI wireless charging desk mat
I absolutely love my ALTI wireless charging desk mat and I’m totally impressed by the quality. Also, your shipping speed was fantastic.
Simon Opare
March 25, 2026
I had an issue with an order and the…
I had an issue with an order and the support team’s response was prompt. I’m really impressed
Zohn Williams
March 24, 2026
They are quick.
Contacted Journey Official to see about getting some replacement screws for my order and they were able to fulfill my request in less than 10 minutes. That was from the contact us form to receiving a confirmation email on my replacement order. Can't say I've ever had service this fast before.
Christian Lugue
March 24, 2026
Faulty products!!and terrible customer service!!
My wife bought me a trackable wallet LOC8 VERSA from journey official and the rapid Trio 3 in one wireless charging station last year but under the warranty the products were faulty we then emailed journey and told them what happened sent screenshots and video of the faulty products and ask for a replacement they then sent me the wrong replacement.. so I emailed them back they said to me that they couldn't find the trackable wallet in their website and kept asking us for the order number which we sent them multiple times and multiple screenshots of the order number, but they kept saying that it was not in their system and asked if us if we bought the items from a third party. We created an account with journey official and sent themthe screenshot of my wife’s account with journey. They persisted that the order number for the wallet is not in their database. So we looked at their website and found a new version of the wallet and we said tothem that you have a new version of the wallet in your website that’s why you couldn’t find the original trackable wallet that we bought from you. But all of a sudden after mentioning that to them they were able to replace my wallet with the exact same one. Just seems like they were trying to avoid to replace the right item after multiple emails which took us 2-3 days of emailing them back and forth they finally come through. Customers are always right Journey!! Each email we received from them is not a follow up email either and we had to repeat ourselves each time about the issue which really frustrated us. Poor communication and poor customer service. Better off to to another company e.g. The Ridge wallet, or EKster wallet is a much better choice and a much better option.
Myla Montana
March 24, 2026
Fast, Efficient & Outstanding Service
I had such an amazing experience with the JRNY team! I had to make a last-minute change to my order, and the JRNY team responded within minutes and handled everything seamlessly. Super quick, helpful, and stress-free. I'm very satisfied with their service!
Happy
March 11, 2026
I was missing the charger for my Loc8…
I was missing the charger for my Loc8 wallet - I had purchased it at the store while upgrading my phone last year. I didn’t realize it was a locator at the time, and carried a locator card in the wallet. I noticed the charge port one day and proceeded to find out what that was about. I was delighted to find the features of my MagSafe wallet, but needed a charging cable. I contacted Journey Official to inquire about procuring one. I was quickly greeted, told my story and within 2days my charger was in the mail to me. They were responsive, pleasant and assured about their product line which was an awesome experience for me. I’ll buy Journey Official with confidence (and knowledge) in the future. It’s really nice to experience old-fashioned customer service again!!!
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