jovs.com Reviews
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Join 708+ users reviewing JOVS Official. Read verified ratings and real customer experiences on jovs.com before you order.
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4.7 / 5
Average user rating
708
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jovs.com.
Brands may not incentivize or pay to hide reviews.
jovs.com Reviews
Read real experiences from customers of jovs.com.
Brands may not incentivize or pay to hide reviews.
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Sheena
April 2, 2026
Costumer service
The customer service was great when I did it live. When we emailed not so much.
peter
April 2, 2026
Great personal experience with the…customer service
Great personal experience with the response team at jovs. Fast response and friendly tones. Caring and understandingWilling to solve the issues immediately. Very happy with the products and their Warrantee.
Liza Langdon
April 1, 2026
Phenomenal Customer Service!!!
On a few occasions, I've reached out to JOVS customer service ranging from general questions to product information, and I must say that I'm impressed with their quick response and their willingness to go the extra mile. I feel that they genuinely care about their customers! And that, unfortunately, is not common these days!While the products that they sell are of high-quality without having to spend thousands at a beauty salon, it's their customer service that has guaranteed that I will be a lifelong customer! THANK YOU!!!
Jen Waller
April 1, 2026
I had an issue with my neck mask
I had an issue with my neck mask, file an inquiry and got a response right away. Very good customer service and their shipping me a new one right away.
Dina Evans
April 1, 2026
Great Customer Experience
Really appreciate the quick response rate from the customer service team in addressing product concerns. Great follow through and execution.
Gwyneth Nordine
March 31, 2026
Excellent customer service
The customer service experience was excellent. They are prompt to respond, courteous, efficient, and effective, easily providing me with a solution. I especially appreciated the speed of their response, and that I only had to reach out once.
Jennifer Gunnell
March 31, 2026
Charged for Product, unable to get any delivery confirmation or tracking.
I ordered a product. A email confirmation came the next day with a tracking number for "YUNEXPRESS". I contacted by chat (only available way to talk with them) the noted company after no tracking information was available. They provided me with a credit card form so they could charge me for the information. There is also no way to contact JOVS, except by email. No response
Jill Roberts
March 31, 2026
Defective Controller - resolved
Although one of the controllers was defective, the chat support team responded promptly and handled the issue efficiently. I was very satisfied with the resolution.
Katarina Tomin
March 31, 2026
Great customer service
I reached out to customer service with a question about my product. The representatives that I worked with were quick to respond and very helpful. I am grateful to have had my question handled.
Cristina Swatt
March 31, 2026
I asked for a return within 1 day of…
I asked for a return within 1 day of receiving the item, and they refused. Very untrustworthy, if you expect to get your money back, they won't allow it. Had to file fraud with my bank in order to be refunded.
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