jrcigars.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 96+ users reviewing JR Cigars. Read verified ratings and real customer experiences on jrcigars.com before you order.
Related articles
1.5 / 5
Average user rating
96
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jrcigars.com.
Brands may not incentivize or pay to hide reviews.
jrcigars.com Reviews
Read real experiences from customers of jrcigars.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Stacy Webb
January 8, 2026
Absolute worst customer service I have…
Absolute worst customer service I have ever had. I've ordered thousands of dollars of cigars from them and this time when I placed an order that was a back order priced at$42, I called about it and was told they would not guarantee the price when my order shipped. That I would have to pay whatever price it was marked when it came back in stock. That and their prices have doubled in the last year on the value jr alternative cigars, which have placed them higher than anyone else in the knockoff market. Won't be ordering from them again.
Keith Kuehlewind
December 28, 2025
I was a loyal and consistent customer…
I was a loyal and consistent customer since 1995! Always had great prices, excellent customer service and quality cigars. ALL THAT CHANGED about three years ago... Why? My guess is new management.... Lew must be rolling over in his after life. Now I go faithfully to a few other online companies. I still do miss the JR Cigars of the past
Michael I
December 19, 2025
Website advertised 20 cigars and only…
Website advertised 20 cigars and only sent 10. They said typo. Meanwhile the site still advertises as 20. My price was effectively double and customer service wouldn’t do a dam thing. I will shop with cigars international in future. They are more reputable.
sal apollo
December 10, 2025
After 20 years saying BYE BYE
I have ordering from JR’s for ver 20 years. I think they had a change of management. Still waiting on my last order. Never again, they have lost my business, support is terrible, process is slow and the quality has gone down hill and prices have risen. The Loyalty program is terrible, points expire, they send you coupons for Bday and Anniversay that you can only use on high priced premium cigars
Adam Aguiar
November 22, 2025
Horrible costumer service and horrible…
Horrible costumer service and horrible ordering system.
TheBounder
October 28, 2025
Chasing Refund. Avoid.
Sent the completely wrong cigars, then had to jump through hoops to try and return them. They eventually ghosted me without ever providing me a return label. Chasing a refund via PayPal. Would never recommend.
Frank Mattioli
September 30, 2025
They were quick to provide a shipping…
They were quick to provide a shipping label but my order has never left their facility after seven days. This was my first and last order with JR Cigars.
Michael
September 1, 2025
Go elsewhere
Go elsewhere. Paid for next day shipping and they refused to refund the shipping when my order arrived in 5 days. Totally unacceptable business practices
Barbara Mcconnell
August 29, 2025
Had to report them t all three CPAs…
Had to report them t all three CPAs this company is horrible made the mistake of buying a box and two bundles of 20 every last cigar was molded to the core and they refused to take them back this place is a scam why buy from this trash company when literally the worst 0lace in PA which is probably holts beats JR cigars by a mile!!!
Tyrone Black
August 19, 2025
I was a customer for 3 years.
I was a customer for 3 years.. main reason I joined was due to there reward program. Like most I order on my phone and dont see all the tabs regarding reward points.. over time you gained 2600 points only to lose 2000 of them few days later. No where does it say on the website that they expire in 90 days.. I was trying to get enough to make an order on my favorite cigar and buy a few boxes.. I called and they wouldn't give back the points and explained i had to open a tab and search for rewards .. ill never return as a customer.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).