karenmillen.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 11,313+ users reviewing Karen Millen. Read verified ratings and real customer experiences on karenmillen.com before you order.
Related articles
3.1 / 5
Average user rating
11313
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for karenmillen.com.
Brands may not incentivize or pay to hide reviews.
karenmillen.com Reviews
Read real experiences from customers of karenmillen.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Leanne Mcknight
April 7, 2026
Contacted CS today about a pair of…
Contacted CS today about a pair of earrings that had broke, Saniya responded almost immediately and had a replacement sent straight out to me next day delivery! Amazing customer service! Thank you x
Emer
April 6, 2026
AVOID
AVOID! I had ordered here for years now and again! This time I got scammed into the Seel delivery as I was checking out quickly and didn’t see it ticked! Asked to be refunded and NO! Then waiting ages on refund they have withdrawn €10 even though it advertised as €3.50 on top of the €14 seel I paid! All to try on a simply awful quality dress that looks nothing like advertised! Customer service is awful they say I’ve been refunded but I haven’t received a mail or any funds awful company
Claire Ledger
April 5, 2026
Awful service, avoid at all costs!!
I made a sizable order with Karen Millen. What I had not realised is that Karen Millen automatically sign you up to Seel worry free delivery plan. The parcel was not delivered and Seel charged me 25.99 for a parcel I never received. I contacted Karen Millen who refused to refund it and took no responsibility for the lack of transparency. Awful service, proceed with caution!
C. Jones
April 3, 2026
Here I go again Karen Millen
Here I go again. Please folks, unless you need to buy from KM and know the item will fit you, avoid this shambles of a shop. Most online shops go over and above to help the customer. Not KM staff. This could be due to two reasons. A) They employ people who do the necessary and have no incentive to go over and above B) They are ruled by an iron force. All monies go into the bank of the BooHoo owner to help sail his yacht. My experience has been dreadful. As I stated previously . If I like a dress on KM I actually have to sit and think first, because you can guarantee you will not have a good experience if you have a query. I had a warehouse problem about two years ago which resulted in Warehouse /Boohoo not even helping to give a solution to my problem. The outcome, I lost £90 to which Warehouse had the returned dress and they could re-sell the item. This time with same owners KM has just kept under £80 of my money. Another win for them. I pressed the voucher by mistake for my return. Seconds later I tried to amend for the money to go back on my account. I mean seconds. TypicalKM/Boohoo have made the database so you can’t amend. You are stuck with the voucher. Then I came to use the voucher I didn’t want - to find another stitch up by KM The voucher is valid for three months. Omg. I didn’t look at the time as every voucher I have bought for gifts is valid for a year and I had an illness. This is another crafty move that consumers need to be aware of. Typical KM style, if you don’t look for the validation length ( most don’t) then bingo to them. You have returned an item and they keep the original money. I am off to Citizens Advice on Tuesday to see what rights the consumer has. Given that this is linked to the owners of BooHoo. I would imagine this has a water tight case . But let’s hope there is a work around. Also, keepall emails and evidence as you will need them with this company. Mint Velvet customer service or M & S they certainly are not. You have been warned . It will be interesting to see what rubbish they post back - this is the company rules will be the typical reply. Certainly no offer of help.I am sure as one off they can help but as I stated above, there are two reasons as to why not . Disgraceful.
Susan Prescott
April 3, 2026
Refund process is misleading
Refund process is misleading. Was charged over £10 per item for return postage after paying £4.99 to receive. Upon enquiring as to what the charge was they had debited from the refund, I as told I had purchased 'insurance' and this was something I had to 'opt out' of or be charged! I used to love this retailer, but from this recent experience I will not be purchasing from them again. £20+ down the drain - Expensive try on experience, for sure !
Consumer
April 3, 2026
Be careful on checkout , poor customer service
I ordered a large number of items for my 60th birthday which is next Tuesday , I ordered them last Sunday so 9 days prior and paid £14.99 for annual next day delivery. Unfortunately after 5 days my order has not been processed. I contacted customer service 2 days ago who informed me that I needed to tick next day delivery as well as paying the £14.99 - they have done nothing to speed up my order which has now exceeded their 4 days standard delivery time anyway . I also paid £25 for extra insurance which I hadn’t spotted when I checked out - apparently this is applied automatically and has to be unticked . I asked for this to be refunded as they hadn’t processed my order yet but they refused . Very disappointed in a brand that I previously rated highly .
Elizabeth English
April 3, 2026
Too many out of stocks listed on website
I’ve found the website and app incredibly frustrating to use. Even when I filter by my size, a huge number of items still show as out of stock. It feels like most of the products displayed especially those advertised through main Google search aren’t actually available to purchase.On top of that, I’ve noticed items being shown at a sale price, only to click through and find they’re actually full price. This is misleading.It raises the question: why aren’t out of stock items being removed or clearly hidden? It gives the impression that customers are being drawn in by products that can’t be bought, only to browse what little remains. Combined with the pricing inconsistencies, it feels deceptive.Is this due to poor stock management?A much better approach would be to delist or clearly separate out of stock products and ensure pricing is accurate throughout.
Farida Konova
April 3, 2026
Refund Overdue Despite Return Delivered Weeks Ago
Very poor experience with refunds.I returned an order which was delivered back to Karen Millen on 13 March and provided full proof of delivery. I was initially advised that the refund would be processed by 26 March, which did not happen. I then followed up and was asked to wait again until 3 April.Both deadlines have now passed and I am still waiting for my refund of €334.19.There has been no proper explanation for the delay, only repeated requests to wait, despite the item being returned and received weeks ago. This is a significant amount of money to be withholding.I have now had to escalate the matter further.This used to be my favourite place to shop for over 20 years, which makes this experience even more disappointing.Very disappointing experience and not what I would expect from this brand.
Claire Risby
April 2, 2026
DO NOT ORDER FROM THIS COMPANY
I ordered a dress from Karen Millen which was of poor quality and faulty with missing crystal tiles. I returned the dress on 18th March and have an email confirmation saying it has been received by the retailer. Have been chasing for a refund on their WhatsApp number ever since, we are now 2nd April, just keep going round in circles (must be an AI Bot), they confirmed I would have refund in 15 days. Still no refund and today the WhatsApp message says I have exceeded the returns period. An absolute joke! they also don't have a telephone number. So if you value your time and money, do not order from this company. Feels like I've been scammed!
Alice Page
April 2, 2026
Cost me £7 to try on 1 item
Ordered a bodysuit size L. The size guide on their website says L is a 14. When the bodysuit arrived and was so big it would just fall off, so I sent it back. This was the only thing I ordered. I spent £4.99 on delivery and then when I sent it back I had to pay another £2 admin fee and the delivery wasn’t refunded. The refund took 2 weeks from when they received it back in the warehouse and essentially it cost me £7 in total to try on a bodysuit which was way bigger than advertised. Awful.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).