kiiroo.com Reviews
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3.5 / 5
Average user rating
311
Total reviews
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kiiroo.com Reviews
Read real experiences from customers of kiiroo.com.
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John
February 9, 2026
Best case, the sales are a scam, base models as "feel stars"
Order #204550 - So, the "feel stars", some of them are just the basic model with a name stamped on. Natalia Starr & Nicolette Shea , were on sale for £15 each, sounded like a good deal... when they got here they were identical other than the packaging and the name stamped on them. They also did not look like the pictures on the site. They looked identical to the base model thats not listed as a "feel star".I did also get another in the same order for the standard price £40 or somethnig, this one was actually not the "base model".Best case scenario its the sales that are a scam. Worst case, some of these "feel stars" are scam even if they are not on sale.Ripped off!
Customer
January 28, 2026
The support is top notch
The support is top notch! Best expirience I had in a long time! Quick replies, friendly and competent!
lo
January 14, 2026
Noisy mechanical problems at low speeds, but great customer service resolution
I was impressed by the fast delivery of my Keon, and the included gift was a nice touch. But the excitement ended quickly: the device arrived Dead on Arrival with a unhealthy mechanical grinding and screeching noise (especially at low speeds ~7%) and unstable Bluetooth.I provided clear video and high-res audio evidence as requested, but support dismissed it as "consistent with expected behaviour" and claimed 60-80 dB is normal for male sex toys.For a premium-priced intimacy product, a mechanical failure from day one raises serious safety concerns (potential injury during use). Kiiroo tried to dodge with hygiene seal lectures, ignoring EU warranty rights (§§ 434, 437, 440 BGB in Germany). I'm still waiting for a proper refund and also currently in the process of preparing a chargeback through my Bank.Update: After speaking with support, we came to a solution for both sides. For me, this solves the issue completely.
AmaAmivie
December 27, 2025
Good customer care and support
I bought the Spot toy in May but started using it around June. My usage wasn’t consistent because of what I was using it for, and I didn’t use it at all in August and September. When I finally started using it again in November, I noticed it was going off by itself. The app was also crashing a lot, and several functions weren’t working properly.I contacted Kiiroo to report the issue, and honestly, I was surprised by how they handled it. I initially thought that because of my location and country(Africa), they might not take my complaint seriously but they did. Since it hadn’t been up to a year I bought the toy, they even arranged a replacement for me which is currently being shipped to me.Their customer service is very patient, responsive, and supportive. I’m genuinely grateful for the experience and will continue to purchase my Spot toys from Kiiroo.
Henry
December 19, 2025
The customer service team is quick
The customer service team is quick, friendly, and very helpful.
Karim Kazanov
December 11, 2025
I’ve been receiving help and…
I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibility to purchase items at a discount, even if the discount period has already ended. They have never ignored even my most repetitive or annoying questions. I am very satisfied with the support — thank you very much.
Richard
December 11, 2025
Order placed on 30/11/2025 still no news!
Order placed on 30 November 2025. Since then, no news, no shipping label was created and no answer to my emails.But they say 1 to 3 days delivery...Will write a better review if my order arrives someday....
Rob Boss
December 4, 2025
I reached out to customer service for…
I reached out to customer service for help with my order and they responded quickly and were super nice! They fixed my issue easily. I would highly recommend!
customer
November 13, 2025
Concise customer service
Concise customer service, incredibly helpful and nice too.
Nomed
November 3, 2025
Very helpful and quick to respond
Very helpful and quick to respond, great support. I made a mistake when placing my order and had it canceled by writing to support. They responded very quickly and acted immediately. Simply top notch. I hope they stay that way. They are also very friendly, nothing to complain about. Personally, I would even give them 10/5 stars.
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