kikocosmetics.com Reviews
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1.9 / 5
Average user rating
1945
Total reviews
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kikocosmetics.com Reviews
Read real experiences from customers of kikocosmetics.com.
Brands may not incentivize or pay to hide reviews.
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Anna Hutchison
April 10, 2026
Beth was so helpful and kind
Beth was so helpful and kind. I have really sensitive skin and she helped my find the best products for me. I ended up buying three products due to Beth's excellent advice. I would highly recommend this store.
June Mcculloch
April 4, 2026
Do not order appalling delivery and customer service
IfI could have given 0 stars I would ! Ordered items on 19march in USA as I live there 6 months and still don’t have any product and am now back in the UK. I keep checking my order status and in preparation stage never changes. I contacted customer service who send a link to progress a complaint which doesn’t work. No help given then sent messages on Insta, X and Facebook and still nothing. Will never order from hear again. Appalling customer service
Mel Naidoo
March 13, 2026
Pathetic Customer Service
Customer service is atrocious, rude, arrogant staff member apparently she is new, she stared at my 13yr old daughter and I like we were going to steal. We felt uncomfortable. I advised the lady at the front, she said she will tell the manager. Is this the kind of staff you employ to represent your brand? I'm appalled It did put a damper on our day out after 2 weeks of being indoors. We wont be supporting Kiko or walking in there again!
Alice Ambrosini (Noralee)
March 3, 2026
Top experience!
Top experience!
Robin McDermott
February 18, 2026
I bought some items in victoria square…
I bought some items in victoria square store which is 50miles from where i live, i have receipt. I spend alot of money in kiko milano. The store gave me an incorrect item, we wanted candy crush gloss for my 7yr old who is very upset as we were given a horrible pencil which is dark wine instead. It was the fault of the store and they admitted the same. But they are making an issue about refunding me by card as they are saying they dont have the physical card, this is absolute nonsense.
dimitra moulianaki
January 29, 2026
Guildford Friary AMAZING costumer service
I don’t know why there are so many bad reviews here. I visited the Guildford Friary store today and honestly my experience was 12/10 if I have to put it in a number. Staff was really friendly and extremely helpful, especially Karima she explained everything to me because I’m new to make up and she even helped me find my concealer skin tone. She taught me how to apply my lip liner correctly and help me choose which size and shade is best for my lips, she even explained the skincare to me and helped me decide which products I should start with she was literally most helpful than my dermatologist back to my country. She was really patient and explained things I couldn’t understand or didn’t know because English isn’t my first language. Even when the store got busy she would serve other costumers and then come back to help me until I was good to go. Honestly if that’s not prime costumer service I don’t know what is. I even went back to ask her her name and how I could leave a review because unlike some staff members in other places who do nothing but they give you their cards and are fishing for reviews, she didn’t even mention anything even tho she took at least 40 minutes helping me. I was having a bad day and her explaining everything to me and making sure I understand and am satisfied made my day way better. For me that’s beyond someone doing simply their job, otherwise I wouldn’t even care to leave a review.
Marina Sacak
January 18, 2026
SCAM
They took my money and said after 33 days that it was delivered??...to my adress, but it never came. Now they say they are looking in to it and that I should have patience??? OMG...lowlife people. They can put the shit up there as for what I care, and I hope no one will ever shop a thing from them.
Maira Torres
January 15, 2026
The attendant was very rude on the…
The attendant was very rude on the phone, didn't provide clear information, and hung up before I could finish the conversation. Very dissatisfied, I hope it's not like this at the next store I visit. This was at the Regent Street store.
Sura
January 7, 2026
I love love kikomilano
I love love kikomilanoThe are the best
Shayen Ranasemita
January 6, 2026
I wanted to return my order
I wanted to return my order, so I had the choice to return in store or send by mail. I didn’t want to send by mail because that was €38 (!!!), so I decided to return in store. When I was in store (twice) the Ipad to return items wasn’t working, so she told me to contact customer service. Customer service couldn’t do anything for me and said to just pay the €38 to return my package by mail, even tho it was their fault the Ipad (also in 2 stores) wasn’t working. Never ordering here again, because of the lack of customer support.
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