knitpicks.com Reviews
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4.0 / 5
Average user rating
3378
Total reviews
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knitpicks.com Reviews
Read real experiences from customers of knitpicks.com.
Brands may not incentivize or pay to hide reviews.
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Karen Owen
February 1, 2026
SLOW Shipping (as in forever)
I placed an order on Dec 29 and today is Feb 1 and it still hasn't arrived yet. Since they are based in the US, this order should have been here days ago. I won't be ordering from them ever again.Update: I finally was able to speak to customer service and got a refund of my order. I still wouldn’t order from them again.
Rohan Gupta
January 12, 2026
I bought 7 balls of yarn for a very…
I bought 7 balls of yarn for a very good price. They emailed me within a day saying they didn't have one of the colors i requested and they were shipping the rest of the order without it. I wanted that specific color and emailed them asking if they could send it when it was back in stock without having to pay for shipping. They emailed back within a few days saying they had it back in stock and had already shipped it to me, taking care of the shipping cost themself, which was greatly appreciated
laynee
January 1, 2026
A terrible customer service experience.
I tried contacting customer service to help figure out a plan for my knitting needles,as when I got them, I was told they were under a lifetime warranty. I have no proof purchase of when I got them, so I am unsure if it is under the now one year warranty. I contacted customer support and got a rude, more expensive option of how to fix my needles that were chipping and snagging on my expensive yarn. I should "purchase varnish and a mid-wax" for a singular needle. Kara Lycan, the seemingly irritated customer service representative was so unhelpful and I will never by from knit picks again.
Derrick Jacobs
December 17, 2025
The customer service was wonderful in…
The customer service was wonderful in resolving an order mix-up. The representative helped me pick new yarns, shipped them right away, and provided a return label. Truly quality service and quality yarns.
Joanne
December 2, 2025
Done me well in the past and the prices…
Done me well in the past and the prices are reasonable. On top of this which already is great I was able to get a bunch of ideas for futur knits. Will need to order some more for self gifts this christmas. Plus great community. Thanks a bunch! Also wanna get my daughter involved while we're cozy this winter fingers crossed.
H moser
November 13, 2025
I would give them no stars if I could
I would give them no stars if I could. Since they have been acquired by the new company, their service is a disservice. Placed an order over a week ago, they still have yet to "process" the order. When I called, was on hold for over 15 minutes listening to music. Hung up, and sent an email. Days later, still no response to email, and the order still not processed. At this point, I want to cancel the order, but again, NO ONE answers the phone. On hold over 20 minutes this time. This will be my last with them, have had it with companies like this. Have ordered from them for years, then they sell out, next prices go up, service goes down as does products!
Anne Marie
September 27, 2025
Won’t be ordering from Knit Picks again
I placed my order on September 22nd and it was supposed to be delivered on September 27th. On the 27th at 4:15pm I checked tracking because I still hadn’t received my order. Now it’s not coming says it’s not coming until October 2nd. I won’t be ordering from Knit Picks again. I should have checked the reviews before I ordered - I’m seeing a lot of negative reviews lately.
Gail Giles
December 27, 2024
I’ve been purchasing from Knitpicks for…
I’ve been purchasing from Knitpicks for years. This is a first. The tracking number they sent me never worked. Then Canada post went on strike so I kept watching their website to see if they changed the number. It was still incorrect so I emailed them 4 times about it. The reply was “why did it take so long to ask? We don’t have any stock left so we are refunding you”. Which would be acceptable other than the fact that my bill was $50.92 and the refund is for $33. Not very happy about their service e anymore.
Elin Fisher
September 14, 2024
I adore their platform for ease of…
I adore their platform for ease of shopping and putting together kits. Everything is high quality. However, everytime I order, it takes 2-3 days to even get a shipping label and a long time getting to me 1 state away.
Geoff
January 26, 2024
Beware of spam after purchase
Was added to a physical mailing list that I never signed up for. Customer service was very rude and unhelpful in unsubscribing.
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