kohls.com Reviews
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1.4 / 5
Average user rating
3640
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for kohls.com.
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kohls.com Reviews
Read real experiences from customers of kohls.com.
Brands may not incentivize or pay to hide reviews.
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Jen
February 6, 2026
41 minutes on the phone and nothing…
41 minutes on the phone and nothing resolved. Horrible customer service!
Samuel Gallezzo
February 5, 2026
This company is a mess on the logistics…
This company is a mess on the logistics side. They can't tell you where a package is or where it shipped out. I ordered a winter jacket and it never arrived. I was told I would have to wait 30 days for a refund. The jacket never actually existed in inventory but they sold it anyway. Would be a shame if someone tried on a jacket in a store and there was a wad of dookie in the sleeve. They are so full of it I wouldn’t be surprised for a second.
Cayla Corkill
January 31, 2026
Quality Items, Quiet Atmosphere
One of my favorite places to shop. High quality items and a quiet atmosphere. I love taking my time to browse the aisles, as there is always something new and interesting season.
Stephanie Gennaro
January 31, 2026
DISGUSTED
I placed two order with Kohls over the last two weeks. The orders come with separate tracking for each item and come at all different times and days. Just placed an order this morning and it reflected pickup at the store and shipping as well. Part of the order was cancelled by their system for some unknown reason. Representatives are not from this country and every answer is unexplainable. I have had enough -- they can keep their rewards, their Kohls cash and run this company right into the ground !!
peggy davis
January 29, 2026
I ordered earrings with FREE SHIPPING…
I ordered earrings with FREE SHIPPING arriving next day. No earrings next day, so I checked my order. I WAS CHARGED $9 SHIPPING!!!! and four days later I don't have the earrings. Kohls, I spent over $400 this week and will be returning everything and eating your shipping charges.
jay
January 28, 2026
Kohl's Live Chat gives False Info
I had several gift cards but was not signed into their program I was considering it and went online to chat trying to find out more about it. One of the concerns I had was if I went to the store now and wanted that purchase to be counted could I join after the purchase that day and get credit for that purchase Even told me they had a special program to get those points added. So I went, purchased $70 of merchandise, went home, got online to join, only to be told I would NOT get credit I had cut and copied the entire chat saying how it would be Of course the answer was no. They did tell me I could return everything and then repurchase it. But the coupons expired that day and the store was closing soon. So don't believe it if they tell you something. Another time I found an item listed on their kohls.com site which was reduced. It said available in store. I showed them the ad They hemmed and hawed about it saying it was not for in store, but I held my ground and insisted. They finally gave me the price. I noticed the next day the item was removed from the online listing. I got a birthday offer, $5 off purchase, and not wanting to go through what I went through previously in the store, decided to order online I found an item and ordered it for in store. It took about 2 weeks to get it When I went to pick it up, it was in a very insecure area that anyone could access. Fortunately my item was there and I was able to get it without a problem. But I don't have any desire to shop at Kohls.
Aloysious
January 26, 2026
Kohls = stupid games win non returning biz
made an order (thermal socks) where they were offering a discount - and then a week later they say they could not deliver so they sent it back to seller = they had my right street address but a different city and state = and to me it seems like they would do this so they don't have to make good on the discounts = first the bait discount and then the "if you order in the next hour" discount = I have found this same item on other vendors sites but without the within the hour deal = so I think they do this on purpose get you in the door and then pull the rug out = I talked to an agent and they say they will refund but give it a few days which means they have had my money for one week = what did they do with my money for week? what interest did they make = seems to me if they do this a thousand times to a thousand people that is a lot of interest generated from other peoples money = in future as sad as it is I will just go to Walmart and buy off the rack = here I try to give Kohls a little business and I even had another order ready to go but waited to see how the first one went and I got my answer = you think kohls why would I read trust pilot first = but once again corporate America no longer cares about the customer and the managers all get their bonuses = all your thoughts of a well run company are belong to us.
Stephenie Hobson
January 24, 2026
Horrible customer service by a manager
I shopped and was hoping to use my Kohl's cash for my purchase. When the associate scanned my coupon it came up zero or no value. I expressed that I had not use it yet. A manager walked over, who was extremely rude and said, " you must have or someone in your family did." I responded and stated I have not been in to shop but had returned something. She then abruptly said, " well then it zeroed out, you should know that." I didn't know since I received it in the mail. So I am like O.K. and then right after that exchange while I am still in the middle of my transaction, she proceeds to reprimand the associate for a previous return that had some issues. It was embarrassing to the associate and uncomfortable for me. I worked in retail for over 15 yrs and this would have not unacceptable, but probably a wright up for the manager. I love Kohl's but this is happening more and more and making me less opt to shop there.
Jo
January 21, 2026
Not Much Customer Service
I placed an order for 2 items 1/19/26. Both shipped via UPS separately. I received an empty envelop today which supposedly contained one item. Called customer support at Kohl's. Was told I have to wait til I receive the other item before they can help me.
Brenda D
January 18, 2026
Went to return 2 tops that didn't fit
Went to return 2 tops that didn't fit. When I looked at my return receipt they took off kohls cash that I did not have for that order. When I called to tell them that my previous order did not qualify or have any kohls cash they told me that the order that I placed and that the tops were in was eligible for kohls cash for that order which could be applied to future orders. So here is my beef when I returned my tops they said they were taking off the kohls cash I earned from the order for the tops that were to be used for future orders. I don't get that I never had the kohls cash for my order when I placed it for my tops so they should not have taken anything off it was earned on that order for FUTURE ORDERS SO BASICALLY THEY TRY TO SCREW YOU WHEN YOU RETURN ITEMS. Also when you call they won't let you talk with a supervisor. I ask for a call back and we will see if that happens. I don't expect it to happen but we will see. If this doesn't get resolved I will be cutting up my kohls card and shopping at Walmart and Amazon they are cheaper anyways. Kohls items are higher priced and coupons or kohls cash doesn't bring the price down enough to compete with the competition .
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