kroger.com Reviews
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1.6 / 5
Average user rating
848
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kroger.com Reviews
Read real experiences from customers of kroger.com.
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Tracy Fernandez
April 13, 2026
Zero stars - Kroger Marysville, OH
This company can never get their sales and service practices right. They advertise one price on the shelf and charge another at checkout. They stock shelves all day and act like the customers are in their way. Customers do all the work then get to be audited by the lazy employees. And, Kroger is charging $10 for four sticks of butter, $20 for a container of laundry detergent; their meats and vegetables are horrible quality. This is a corporate grocer that only cares about their pharmacy revenue and their horrible digitization. And worse, they are leaving a few poorly trained part-time employees to deal with the wrath of their fed-up customers. This store has gone from bad to worse. Very sad demise.
Deron Tagg
April 5, 2026
No fan of the confusing digital coupons
The whole digital coupon experience is so confusing and hard to navigate. I usually will try to go almost anywhere other than Kroger because I loose out on the best deals. I feel like this is done intentionally at Kroger. It's very hard for me to save money there!
Jhabiby
April 2, 2026
A ripoff
This is in reference to the Kroger store in Nora, are extremely expensive and and over priced!! especially now when things are getting more and more expensive. I always kind of thought that but then I went to Aldi‘s and what a difference. Our bill was a little over $100 for everything but I’m sure sure Sure that at Kroger would’ve been double. You always see commercials for Kroger saying about prices reduction . The price may be reduced after and only after they increase the price initially!!!If there is anyone out there that wants to pay more make sure togo to Krog
Lynn
March 24, 2026
Unable to tell customers where their own products may be found!
Called Kroger customer service today to inquire about product availability. I was informed that the majority of the products I had been looking for are technically still supposed to be available, but the telephone rep couldn't say where! Apparently, unlike other major retailers, it sounds like their electronic inventory system doesn't allow customer service reps to see just where shipments have been received much less when an anticipated shipment would be expected to arrive! I wonder if Kroger does this deliberately to force customers to patronize more than one Kroger location while on the search for specific products. I shared with the very kind and cordial rep that with the cost of fuel these days, customers might just give trying to find things in different locations and might just give up on shopping at Kroger entirely!
LEANNA CLARK
March 23, 2026
Pharmacy is very unprofessional route…
Pharmacy is very unprofessional, the pharmacist hung up in my face when I asked what ADA provisions they had for people with disabilities that could not go inside due to their drive-through being down for five or six days and the pharmacy technician was equally rude. This lead to me changing all of my prescriptions to Walgreens.
M.d. Charnley
March 22, 2026
Worst Self Checkout Ever
I’ve always liked Kroger. They have decent prices, a good variety, and good produce. Plus, their sushi is surprisingly good and consistent (though way too expensive for some variations that don’t make sense). Kroger’s self-checkout process is the absolute WORST. Compared to every other store (e.g., Walmart, Ingles, Publix, etc), I cannot self checkout at Kroger without having to wait for the attendant to come fix an issue at least two times per visit. Seriously. If you hold two items while you’re scanning your own products, he kiosks will freeze because it thinks you’re stealing. If you checkout with too many items at self-checkout, it freezes because it thinks you’re stealing. If you checkout out with too FEW items, it freezes because it thinks you’re stealing. I am 🫰 this close to never shopping at Kroger again because this is so annoying. They only ever have two-three manned checkout lines open at a time, and they are almost always backed up (with a 10-15 minute wait time). The self-checkout option is also often backed up, and I just cannot stand scanning my own products and being told (seriously) 2-3 times EVERY TIME that I have to “wait for an associate” because of all these little glitches.
$$
March 22, 2026
Check receipt against sale price offered on shelf
Workers there bust their butts and work hard. Mgmt seems to like to scam customers put a sign with a great sale price on their items but at checkout charge a high price. When u question u are told oooh its a different SKU number. What? Its the exact same item on sale with different SKU? BS take the sign down if thats not the correct price. Sketchy business practices
Kevin Rowe
March 20, 2026
Lots of things about Kroger suck
Lots of things about Kroger suck. Their website is horrifically slow for one. Like 2-5 minutes just to open the login page then even longer for your account page to open. Is kroger hosting their page on gramma's old Windows 95 Gateway computer?Their prices are horrible as well, unless it's on sale. Then it is a normal price. So basically Kroger dictates what food I buy whenever I shop there,siply because I would never pay their normal price for stuff.
Terry Smith
March 19, 2026
My experience with the Morehead
My experience with the Morehead, KY pharmacy has been incredibly inconvenient. I attempted to pick up my blood pressure medication twice, assuming standard closing hours, only to discover the pharmacy was unexpectedly closed at 4:00 PM both days. There were no prior alerts about these early closings, despite ongoing text notifications that my prescription was ready. To add insult to injury, after these two wasted trips, I was charged $5.95 for delivery. I'm very disappointed with the lack of transparency and the additional cost incurred.
Chloe
March 14, 2026
Kroger Not Transparent About Anything
Whereas their yogurt used to be my absolute favorite, Kroger recently changed the ingredients of it's plain full-fat yogurt out of the blue, suddenly adding modified corn starch (MSG) and gelatin. There was no mention of this change on the product container, so I purchased it as usual. I didn't realize the change at first and I had some of the yogurt the other day and couldn't believe what it tasted like. It's hard to describe how bad it tastes now. Kind of like powdered milk mixed with vinegar. Just awful! If they were going to suddenly change the ingredients, they should have put a note on the container about this. Some people (including me) are allergic to corn and MSG. And a lot of people who avoid meat products (for religious and other reasons) avoid gelatin, so they should notify people about adding that ingredient. I tried to leave a review on Kroger's website, and, like another review here on Trust Pilot, I also got the message "Failed to submit your review. Please try again later. " I tried on several browsers and got the same thing. Wow, what a surprise that my 1 star review didn't go through. I also found an enormous insect body part in my frozen broccoli from Kroger recently. I feel like they just don't care for quality anymore. I only bought frozen because their fresh produce is never good.I also have had the experience that other reviewers on Trust Pilot have had, where the sale price does not ring up at the checkout. I purchased something on sale recently and didn't realize until after I got home that I was charged the full price. I'm sure this happens to people all the time. They are also extremely racist. I'm white but a lot of black people shop at my local Kroger, and there are so many security cameras literally everywhere, like I've never seen before. It's so gross how they treat people.Disgusting practices across the board for Kroger and won't be shopping there again.
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